top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Your Electric Scooter: Power On, No Movement Issue

Facing an electric scooter that lights up but refuses to budge can be frustrating. Fortunately, this common issue can often be resolved with some basic troubleshooting techniques. Here are potential reasons and solutions that might get your scooter back in motion.

Battery and Power

Ensure your scooter's battery is fully charged. A partial charge may power lights and displays but not the motor. If the battery is old or damaged, it might need replacing.

Connections and Wiring

Examine all cables and connections for any signs of wear, tear, or disconnection. Loose or corroded connections can interrupt power to the motor.

Motor and Controller Issues

A malfunctioning motor or controller can prevent movement. Listen for unusual sounds when trying to engage the motor, which may indicate the need for professional repair.

Safety Locks and Kickstand

Several electric scooters have safety features that prevent operation if the kickstand is down or if the scooter is locked. Check these features are disengaged.

Firmware or Software Glitches

Sometimes, software issues can cause operational hiccups. Check for firmware updates from the manufacturer, and perform a reset if available.

Brake Lever and Throttle Problems

The throttle might be unresponsive, or the brake lever could be engaging a safety cutoff. Inspect these components for any signs of malfunction.
Repairing these issues varies from model to model, so consulting the electric scooter's manual is always a great place to start. For persistent problems, contacting customer support or a professional repair technician is recommended. Safety should always be a priority; only attempt repairs you are confident in handling.
With these steps, you can troubleshoot and potentially fix your electric scooter's immobility issue. Remember to always wear protective gear when riding, and follow the manufacturer's maintenance guidelines to prevent future problems.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page