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Director of Operations

Levy Electric is transforming urban mobility with uniquely designed, built-to-own electric scooters. Based on New York, we are one of the leading US-based companies designing lightweight electric vehicles. In addition to direct sales, we also have recently launched a B2B platform that allows independent operators a turnkey solution for launching their own rental fleets using Levy vehicles and software.

We are now making our first director level hire that will be joining the small (< 5) team at our fastest stage of growth. This person will be directly responsible for all operational activities related to direct sales; including supply chain, fulfillment, and customer support. They will also oversee our growing Levy Fleets business line; including managing new partner launches and scaling infrastructure for our exiting fleets.

We are looking for a self-starter that is highly motivated, technically skilled, and passionate about working in the rapidly growing mobility industry.


Responsibilities:

  • Oversee Product Support - including managing SLAs and customer satisfaction across digital and in-person retail channels.

  • End-to-end supply chain management, from international freight shipping via factory locations to end fulfillment to customers, along with management and forecasting of inventory.

  • Implementing standard operating procedures for retail expansion and service network (repair center) partners across the US & Canada.

  • Tracking quality and manufacturing related issues and implementing detailed reporting and feedback for manufacturing to address known issues.

  • Hiring and training of retail / customer support staff.

  • Developing customer support and repair playbooks for both consumer products and rental fleet deployments.

  • Responsible for revenue performance and uptime of our nationwide rental fleets, both from a vehicle hardware and software perspective. This will involve frequent dialog with both vehicle and software vendors we work with.

  • Overseeing new domestic market launches for fleets as well as distribution of consumer products into new international markets.

  • Be an owner. Build and maintain a highly efficient and motivated team that is continuously executing and exceeding quarterly goals.

Qualifications:

  • 4+ years of experience working in highly operational, tactical roles.

  • Experience in mobility or technology businesses preferred but not required.

  • Ability to quickly execute in a fast-moving, dynamic environment

  • BA/BS degree, STEM majors preferred but not required.

  • Excellent communication with the ability to engage and align internal stakeholders

  • A strong desire to learn new technology and develop technical expertise

  • Analytical expertise along with experience leveraging data to inform and support critical decisions

© 2020 Levy Inc  

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