Everything you need to know about shipping, delivery, and handling
Orders placed will be processed and shipped within 1-2 business days. Orders placed after 2pm EST may take an extra business day to process. How long it takes to deliver depends on your shipping method selected at checkout. If you choose our standard Ground shipping options, your order will arrive within 3-6 business days, depending on your location.
Shipping times can be affected during public holidays; as couriers can limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
Orders to Hawaii and Alaska may take longer to arrive. Please allow an additional 2 business days to all orders to local areas, and 3 business days to remote areas.
Customers in Hawaii and Alaska will be responsible for a portion of the shipping costs and are not eligible for entirely free shipping.
At this time we do not ship scooters to P.O. boxes.
Occasionally orders are flagged by our system and more information is required in order to process your order. Our payment processor flags transactions as high risk. This could likely be because of a billing address mismatch or the device that was used to place the online order is coming from an unknown IP address.
In this scenario, our system will automatically send an email asking for you to confirm the payment used on the order as well as a valid state or US government issued ID. This is the only reason Levy would ask for this information.
International shipping rates and delivery times vary by country. Rates will be calculated in real-time at checkout on our website.
Our team moves quickly to get your order shipped out ASAP, which means that we usually aren't able to cancel or make any changes to an order once it's been placed.
If you do need to cancel or re-route your order after it has been processed, a fee of $20 will be charged to change the shipping destination or have it returned to our warehouse. In some cases, if the package is already with the carrier in route to the final delivery address it may not be possible to re-route your order. In this case, it will be your responsibility to retrieve and return the package.
If a delivery fails due to a customer's incorrect shipping address, the customer will be charged a $20 fee to have it re-routed to the correct address. This includes, but is not limited to orders made on Amazon, Walmart, or any of Levy's affiliated retailers.
If you would like to cancel an order, please contact us through our support widget on our website.
We highly recommend being present for the delivery of your electric scooter. Levy will send real-time delivery updates via email and SMS (if enrolled) to notify you when your package will be arriving. If you are unable to be home or have your package received by a building staff, we recommend reaching out to the carrier to have your package held for pickup.
In the unfortunate circumstances that your package was lost or stolen after delivery, Levy will complete an internal investigation to determine the status of the order and issue any replacement/reimbursement.
Important: For all orders over $100
Levy require that a police report is filed within 7 days of the date the package shows as delivered by the carrier. Once filed, the customer will send Levy the police report PDF. Upon request, Levy can require additional documentation (e.g. proof of identity, address, notary, etc.).
If the customer input the correct address at checkout and the package was delivered to the wrong address, Levy considers this as stolen and we will replace the order on behalf of the customer.
In the unfortunate circumstances that your package arrives broken or damaged, Levy will complete an internal investigation to determine the severity and cause of this issue and issue any replacement (parts) or reimbursements.
Important: Report damage immediately
Broken or damaged items must be reported on delivery/upon opening the item. A photograph of the packaging and label will be required along with photo proof of any damage the box and/or scooter. All claims without photos to submit to the carrier will be denied.
A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
Levy does not cover cosmetic damage (scratches, dents, etc.), packaging errors, or unsealed items. At our discretion, we may offer a 10-20% refund depending on the severity of the cosmetic damage.
If you have any questions about shipping or your order, please contact us:
