Returns & Repairs

Domestic (U.S.) Customers

Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to Levy Electric directly. Products purchased through our website are subject to the terms and conditions below:

Returns and Cancellations

Returning Products within 14 Days of Delivery:  Any product purchased can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 10% restocking fee for any new, unused products in the original packaging. 

 

Any products that have been lightly used out of the box and/or ridden will carry a restocking fee of 20% if returned within 14 days after delivery.  Returns will not be accepted for any products that show abnormal wear & tear or physical damage.  

Follow these steps to return products within 14 days of purchase:

  1. Fill out the form below.

  2. Receive a pre-paid UPS shipping label to email address on file. 

  3. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.

  4. Once we receive and inspect the Product, we will process the refund within two business days.

Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know.  Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and 10% restocking fee).

In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to return the product back to our warehouse for restocking.

Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route.

Warranty

The Levy Electric Scooters come with a six month warranty covering parts due to manufacturing defects. If a defect arises during the warranty period, Levy will repair the affected product at no charge, exchange with an equivalent refurbished replacement, or supply a replacement part if it the problem is isolated and can be rectified with new part(s). 

Items damaged due to misuse of the scooter, or incidental issues due to normal wear and tear (such as flat tires, worn brakes, joints loosening), are not covered under the warranty replacement program.  However, parts can be purchased directly from our website in these situations. 

To start the warranty claim process, please submit the issue using the form below and a member from our team will contact you directly with next steps. 

Battery Related Issues:  Lithium-ion battery packs are consumable products that can lose charge capacity over time. See here for tips on prolonging the life of your battery.  Defective batteries are rare, but they are covered under warranty.  Receiving a defective battery would usually mean it can not be charged or operated inside the scooter.  If you believe your battery is defective, please upload photos of the battery's serial number below.

Dead on Arrival: In the rare case where your scooter arrives defective, Levy will either replace the defective component, repair the scooter, or send a replacement unit at no charge.  In situations where the scooter needs to be sent back to us, we will provide a prepaid return label.  

Clyde Extended Warranty:  The extended warranty is available to purchase at checkout or up to 30 days after purchase.  For more details on the extended warranty, including instructions on how to submit a claim - please see here

For customers experiencing issues that fall outside the warranty period, we are still here to help.  Spare parts can be purchased directly from our online store, and we provide detailed instructions for replacing common components. 

International Customers

The same warranty and return conditions outlined above also apply for international orders shipped outside the US.  However, the buyer will be responsible for shipping and customs duties & taxes when shipping the product back for a return or repair.