Returns & Repairs
Domestic (U.S.) Customers
Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to Levy Electric directly. Products purchased through our website are subject to the terms and conditions below:
Returning Products within 14 Days of Purchase: Any new or lightly used product purchased on the Website can be returned within 14 days for a refund (to original method of payment) minus shipping costs. Customer will be responsible for return shipping costs, averaging $40 - 50 in the continental US depending on location.
Products returned with any physical damage or without original packaging are subject to a restocking fee of up to 20% of original product purchase price.
Follow these steps to return products within 14 days of purchase:
Fill out the form below.
Receive UPS shipping label to email address on file.
Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.
Once we receive and inspect the Product, we will process the refund within two business days.
Items Damaged in Transit: If your product arrives visibly damaged in the packaging, please refuse delivery and have the driver note refusal reason as "damaged". If damage isn't discovered until after unboxing, please contact us with pictures of the damage along the with tracking number and we will work to get you a replacement scooter as soon as possible.
Returning Products for Warranty Claims: The Levy electric scooter comes with a six month warranty covering parts due to manufacturer defect. If a defect arises during the warranty period, Levy will repair the affected product at no charge or exchange with an equivalent replacement.
Follow these steps to return products during the Warranty Period:
Fill out the form below to initiate the process and obtain a pre-paid shipping label.
Pack the Product in original packaging or sturdy box to ensure the Product will be returned without addtional damage.
Receive your replacement.