Our return policy and warranty coverage for Levy products
We offer a 14-day return policy on new scooters and accessories purchased directly from Levy Electric. The item must be in like-new condition with all original packaging, accessories, and documentation included.
Note: Items purchased through third-party retailers
Products purchased through Amazon, Walmart, or other retail partners are subject to that retailer's return policy. Please contact the retailer directly for returns on those orders.
Because our scooters and batteries contain lithium batteries, every order ships as a regulated hazardous material (HAZMAT / dangerous goods). The moment an order is placed, our system automatically creates the hazardous-materials entry and generates the dangerous-goods and shipping documentation required for that specific order. This begins immediately and automatically — there is no holding period during which an order sits waiting to be reviewed, and we do not have staff monitoring the queue to intercept orders after checkout.
For this reason, once an order is placed it cannot be cancelled free of charge, and once it has shipped it cannot be rerouted, held, or intercepted by the carrier. Cancellations after an order is placed are handled under the return policy above and remain subject to the applicable restocking fee (10% for new, unused units; 20% if used).
To cancel after your order has shipped, you can either:
Once we receive and inspect the item, we'll refund your original payment method, less return shipping and any applicable restocking fee. For full details, see our Shipping Policy.
The fastest way to start a return is through our online return portal: Start your return here.
Once your return is approved, we will provide a return shipping label and instructions. Refunds are processed within 5-10 business days after we receive and inspect the returned item.
Prefer to do it over email, or having trouble with the portal? Just contact our support team at support@levyelectric.com with your order number, the item(s) you want to return, and the reason, and we'll help.
All Levy electric scooters come with a 6-month warranty covering defects in materials and workmanship on all components. This includes the motor, controller, frame, battery, and all electrical components. Longer coverage is available through our optional extended warranty.
The warranty does not cover damage resulting from:
If you believe your product has a defect covered under warranty, please contact our support team with:
Our team will review your claim and respond within 1-2 business days. If the issue is covered under warranty, we will ship a replacement part at no cost to you. In most cases, we will also provide instructions for self-installation, or you can bring your scooter to one of our retail partners, such as a 109 Cycle service partner, for service.
For warranty claims, you do not need to ship your scooter back. In most cases, we will send replacement parts directly to you with installation instructions.
Extended warranty plans are available at the time of purchase and provide additional coverage beyond the standard 6-month warranty. If you purchased an extended warranty, your coverage period and terms are outlined in your warranty confirmation email.
If you have questions about your extended warranty or need to file a claim, contact our support team with your order number and we will assist you.
If you have questions about returns or warranty claims, please contact us:
Email: support@levyelectric.com
Phone: 917-409-7081
