Returns & Repairs

Domestic (U.S.) Customers

Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to Levy Electric directly. Products purchased through our website are subject to the terms and conditions below:

Returning Products within 14 Days of Delivery:  Any new or lightly used product purchased on the Website can be returned within 14 days for a refund to the original method of payment. The customer will only be responsible for return shipping costs and a 10% restocking fee. 

 

Products returned with any physical damage or without original packaging are subject to a restocking fee of up to 20% of original product purchase price.

Follow these steps to return products within 14 days of purchase:

  1. Fill out the form below.

  2. Receive pre-paid UPS shipping label to email address on file. 

  3. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.

  4. Once we receive and inspect the Product, we will process the refund within two business days.

Items Damaged in Transit: If your product arrives visibly damaged in the packaging, please refuse delivery and have the driver note refusal reason as "damaged".  If damage isn't discovered until after unboxing, please contact us with pictures of the damage along the with tracking number and we will work to get you a replacement scooter as soon as possible. 

Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know.  Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and a 10% restocking fee).

Returning Products for Warranty Claims: The Levy electric scooter comes with a six month warranty covering parts due to manufacturer defect. If a defect arises during the warranty period, Levy will repair the affected product at no charge, exchange with an equivalent replacement, or supply a replacement part depending on the issue.

Items damaged due to misuse of the scooter, or incidental issues due to normal wear and tear (such as flat tires and worn brakes), are not covered under the warranty replacement program.  However, parts can be purchased directly from our website in these situations. 

Follow these steps to return products during the Warranty Period:

  1. Fill out the form below to initiate the process and obtain a pre-paid shipping label.

  2. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without additional damage. 

  3. Receive your replacement.

In some cases we may ship a replacement unit to you before the defective scooter is sent back to us.  In this situation, please use the replacement scooter's packaging to send the old unit back.  Any returns of defective products not sent back to Levy within 60 days of receiving the replacement will result in an additional charge of the full retail price of the scooter.  Levy reserves the right to collect the balance owed at that time by utilizing a collections agency or commencing legal proceedings. 

If for whatever reason you are having trouble sending back a defective unit, please contact support so we can assist. 

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