Returns & Repairs

Domestic (U.S.) Customers

Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to Levy Electric directly. Products purchased through our website are subject to the terms and conditions below:

Returning Products within 14 Days of Delivery:  Any new or lightly used product purchased on the Website can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 10% restocking fee. 

 

Products returned with any abnormal wear and tear, flat / punctured tires, or without original packaging are subject to a restocking fee of up to 20% of original product purchase price.

Follow these steps to return products within 14 days of purchase:

  1. Fill out the form below.

  2. Receive pre-paid UPS shipping label to email address on file. 

  3. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.

  4. Once we receive and inspect the Product, we will process the refund within two business days.

Items Damaged in Transit: If your product arrives visibly damaged in the packaging, please refuse delivery and have the driver note refusal reason as "damaged".  If damage isn't discovered until after unboxing, please contact us with pictures of the damage along the with tracking number and we will work to get you a replacement scooter as soon as possible. 

Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know.  Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and a 10% restocking fee).

Warranty Claims: The Levy electric scooters come with a six month warranty covering parts due to manufacturing defects. If a defect arises during the warranty period, Levy will repair the affected product at no charge, exchange with an equivalent refurbished replacement, or supply a replacement part depending on the issue.

Items damaged due to misuse of the scooter, or incidental issues due to normal wear and tear (such as flat tires, worn brakes, joints loosening), are not covered under the warranty replacement program.  However, parts can be purchased directly from our website in these situations. 

To start the warranty claim process, please submit the issue using the form below and a member from our team will contact you directly with next steps. 

 

Clyde Extended Warranty:  The extended warranty is available to purchase at checkout or up to 30 days after purchase.  For more details on the extended warranty, including instructions on how to submit a claim - please see here

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