Ship your scooter     

Save money on shipping by using Levy's discounted rates

1. Purchase Label

Get your rate and purchase the shipping label using the form below.

2. Package

Print the shipping label at apply it to your securely packaged item.

3. Drop Off / Pick Up

Drop your package at a UPS access point, or schedule a pickup with them.

 

Origination

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Destination

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Size

Width (in)

Length (in)

Height (in)

Weight (lbs)

Preset for the Levy.  Modify if shipping a different product / different packaging.

Service Options

Insured Value ($)

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*All shipments come with $100 insurance coverage at no cost, but value can be increased.

Shipping FAQ

What shipping carriers do you use?


At this time, we only ship using UPS Ground.




Can I ship my scooter via express air?


Currently, since most our shipments contain electric scooters with batteries and are excluded from air travel, we are not supporting those types of express shipments.




Can I ship other electric scooters besides the Levy with this service?


You may ship other electric scooters using this tool, however the scooters and batteries must both be UL 2272 certified. If you are unsure whether your scooter has this certification, please reach out to our support team and we can help.




What if I don't know the exact weight and dimensions of my package?


Please include the most accurate measurements you are able to gather. In most cases, rates will be assessed using the dimensional weight of the package: https://www.ups.com/us/en/help-center/packaging-and-supplies/determine-billable-weight.page Always round up any measurement to the next unit. For example, a measurement of 10.25 inches must be entered as 11 inches, as per UPS requirements. As your package is in transit, UPS will perform scans to check the actual dimensions against reported dimensions. If they are not matching, UPS will assess a fee difference that will be charged to the shipper of the package.




Can I schedule a pickup for my package?


At this time we do not support package pickups. However, you can contact UPS customer service directly if you would like to schedule a pickup.




Where can I drop off my package?


You can find your nearest drop off point using the UPS Locator: https://www.ups.com/dropoff/?loc=en_US




Should I require a signature for my package?


If you feel your building / home may not be secure enough for an unattended drop off, we recommend signature confirmation. Insurance will not cover packages that go missing after drop off if signature confirmation was not selected.




Can I insure my shipment?


Yes, packages can be insured up to $5000. By default, each shipment includes $100 of insurance for no additional fee. Insurance covers accidental loss or damage to your shipment while it is in the possession of the shipping carrier.




If I don't have the original box, how should I package my shipment?


If you don't have your original packing supplies, we recommend taking the scooter to a UPS store where the staff can help you purchase an appropriate size box and packing materials. Scooters that are not appropriately packaged may be denied an insurance claim in the case of damage.




Can I cancel my shipment after purchase?


Yes, if you need to cancel your shipment please contact our support team. As long as the label was not used, we can cancel and refund the purchase within 60 days after the purchase.




Can I change the destination address after my shipment is in transit?


Yes, however this can sometimes incur a fee. Please contact either Levy or UPS support and we can assist you with re-routing the package.




What is the maximum size package I can send?


Packages must be less than 108" in length, less than 165" inches in length + girth combined, and under 150lbs. See more on size and weight requirements here: https://www.ups.com/us/en/help-center/packaging-and-supplies/weight-size.page





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