top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Mastering Mobility: A Step-by-Step Guide to Unlocking Your Electric Scooter

Experiencing difficulty unlocking your electric scooter? You're not alone. Many electric scooter enthusiasts face the same challenge, but with the right knowledge, you can swiftly regain control and enjoy your ride. Here's an easy-to-follow guide tailored to help you unlock your electric scooter effectively.

Assess the Lock Mechanism

First, determine what type of lock is keeping the scooter from operating. Is it a mechanical lock, a software-based lock, or a combination of both? Mechanical locks may require a physical key or a numerical code, while electronic locks often involve a mobile app or a digital keypad.

Check for Physical Keys or Combination Codes

If your scooter uses a physical key, ensure that it's not damaged. For combination locks, recall the code you've set and carefully enter it, ensuring not to rush as this may trigger a security timeout.

Utilize the Scooter's Official App

Most modern electric scooters are paired with an official app. Launch the app and look for an 'unlock' feature. Typically, you'll need to be within a certain range of the scooter for the app to connect via Bluetooth.

Reset or Retrieve Forgotten Codes

If you've forgotten your scooter’s code, consult the user manual for a password reset method. For app-related issues, check if there's a 'Forgot Password' function available, or contact customer support for assistance.

Consider Battery Issues

Sometimes, an electric scooter may not unlock because of a drained battery. Ensure the scooter is fully charged. If the battery is removable, you may also try re-seating it.

Consult the User Manual or Customer Support

Misplacing your manual can happen; most manufacturers offer digital versions on their websites. If manual troubleshooting fails to unlock your scooter, reaching out to the scooter brand’s customer support can provide a solution tailored to your model.

Preventing Future Lockouts

To prevent future inconvenience, consider setting a combination that is memorable but secure, keep your app updated, and if using a key, have a spare one made.

Unlocking your electric scooter typically involves a few straightforward steps, but be patient as rushing the process can further complicate the situation. With these tips, you'll be back to cruising the streets in no time!

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page