top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Electric Scooter Charging Issues: A Step-by-Step Guide

Encountering problems with your electric scooter not charging can be frustrating, but don't fret. Often, this issue can be resolved with a few troubleshooting steps. Firstly, confirm that your charging equipment, including the charger and cable, is in good condition and compatible with your scooter model. Inspect for any visible damage that might prevent a successful connection.

Next, check the electrical outlet you're using to ensure it's providing power. You can test the outlet with another device or try plugging your charger into a different outlet. If the outlet is fine, but your scooter still isn't charging, examine the charging port on your scooter for debris, damage, or corrosion that could block the connection.

If the charging apparatus and port appear clear, it could be an issue with the scooter's battery. Batteries have a lifespan, and yours might have reached its end. Consider the age of your scooter and its usage history to determine whether the battery might require replacement.

Should the battery seem intact, your electric scooter's firmware or electronics may be at fault. Faulty electronics will likely need professional repair, or if a firmware update is needed, refer to the manufacturer's guidelines for completing an update.

For electric scooter enthusiasts, these troubleshooting tips can help address charging issues before seeking professional repair. If the problem persists after trying these diagnostics, contact the scooter manufacturer or a qualified technician. Remember, for safety and warranty concerns, avoid unauthorized tampering with your scooter's electrical system.

By following these steps, you can quickly identify and solve many common charging problems, ensuring your electric scooter is ready to roll whenever you are.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page