top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Your Electric Bike: Common Reasons It Won't Work

Experiencing issues with your electric bike (e-bike) can be frustrating, especially when you're not sure why it won't work. E-bikes are complex machines, and several components could be the cause of the problem. Here are several common issues to check:

Battery Problems: Begin by checking the battery, the most common cause of e-bike malfunctions. Ensure it's fully charged and properly connected. If the battery doesn't hold a charge, it may be time to replace it.

Electrical Connections: Loose or dirty connections can prevent your e-bike from functioning. Inspect all connections and cables for any signs of wear or corrosion.

Controller Issues: The controller is the 'brain' of your e-bike. If it's not working correctly, your bike might not turn on. Controllers can be complicated to diagnose, so it might be best to seek professional help if you suspect this is the issue.

Motor Problems: Listen for unusual noises or check for excessive heat, as these can be signs of motor issues. If the motor isn't engaging, it could be an internal problem that requires a professional look.

Throttle and Pedal Sensor: If your throttle or pedal assist sensor is malfunctioning, your bike might not respond as expected. Check for any damage or disconnections.

Safety Features: Many e-bikes have safety features that prevent the bike from operating if engaged. Check the brakes, as some systems won't allow the bike to start if the brakes are applied.

Firmware and Software: Ensure your e-bike's software is up to date, as outdated firmware can lead to operational issues.

If you've checked all these common issues and your electric bike still won't work, it might be time to seek help from a professional technician. Choosing a reputable repair service that specializes in e-bikes can make a significant difference in identifying and resolving complex issues.

In summary, start by checking the most accessible components, like the battery and connections, before moving on to more complex systems like the motor and controller. Regular maintenance and updates can help prevent many of these problems, ensuring that your e-bike is always ready to ride.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page