top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Your Electric Bike: Why Your E-Bike Chain Keeps Coming Off

When it comes to electric bike maintenance, one common issue riders may encounter is a chain that frequently comes off. This can be both frustrating and potentially dangerous if it occurs while riding. Understanding why your e-bike chain keeps derailing is the first step to solving the problem.

Firstly, improper chain tension can cause the chain to slip off. E-bikes typically have a predetermined optimal chain tension that needs to be maintained for smooth operation. If the tension is too loose, the chain can easily fall off, especially when shifting gears or riding on uneven terrain. Conversely, if the tension is too tight, it can lead to excessive wear and eventual derailment.

Another reason could be misalignment of the rear sprocket or derailleur. This can happen due to the bike frame bending from an accident, improper assembly, or general wear and tear. A misaligned derailleur will not guide the chain correctly between the different gears, causing it to come off.

Worn out chain or sprockets can also be the culprit. Over time, chains stretch and sprockets wear down, causing a mismatch in their fitting which will not hold the chain in place properly. E-bikes, with their added torque, can exacerbate this issue, as the power assist can put more strain on these components.

Additionally, a buildup of dirt and debris can lead to a chain slipping off.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page