top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Your Electric Scooter: Common Reasons It May Not Work

Experiencing trouble with your electric scooter can be frustrating, especially when you're unsure of the underlying issue. There are several common reasons why your electric scooter may not be working, and identifying the problem is the first step to getting back on the road.

  1. Battery Issues: The battery is the lifeblood of your electric scooter. If your scooter won’t turn on, won’t hold a charge, or dies quickly, you might be dealing with a battery problem. Check to ensure the battery is properly charged, the charger is functioning, and the connections are clean and secure.

  2. Electrical Problems: Loose wires, malfunctioning controllers, or faulty sensors are often root causes of electric scooter malfunctions. Inspect the cables for any signs of damage, and make sure all connectors are fitted correctly.

  3. Motor Complications: If your scooter powers on but doesn’t move, the issue could be with the motor. Listen for unusual noises which can indicate motor damage or obstructions that are preventing it from operating normally.

  1. Faulty Throttle: Throttle problems can result in your scooter having delayed acceleration or not responding to throttle input at all. This usually requires replacement or repair of the throttle mechanism.

  2. Brake Sensor Issue: Some scooters are equipped with safety features that prevent the motor from engaging while the brakes are activated. If there is a problem with the brake sensors, your scooter might not move even when the throttle is applied.

  3. Software Glitches: Glitches in the scooter's firmware can cause unpredictable behavior. If your scooter has a reset function, try that, or contact the manufacturer for firmware updates or further instructions.

Before you start any troubleshooting, consult your electric scooter’s manual for specific guidance related to your model. If you're uncomfortable handling electrical components or the issue persists, it’s best to seek assistance from a professional repair service.

Remember, regular maintenance can prevent many common issues with electric scooters. Keep your scooter clean, check for loose parts, and store it properly to extend its lifespan and ensure your electric adventures continue smoothly.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page