top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Your Ride: How to Reset an Electric Scooter

Navigating the technological landscape of modern transportation can sometimes require a bit of know-how, particularly when it comes to maintaining and resetting your electric scooter. Resetting an electric scooter might sound daunting, but it's a simple process that can often resolve a variety of issues, from unresponsive controls to glitchy performance.

Before you begin, ensure that your electric scooter is turned off and that you've read through the user manual specific to your model, as procedures can vary slightly. Generally, the reset process involves the following steps:

  1. Locate the Reset Button: Most electric scooters have a reset button or pinhole located on the bottom or side of the control panel. If you can't find it, refer to the user manual for guidance.

  2. Press and Hold the Reset Button: If your scooter has a physical button, press and hold it for a few seconds. For those with a pinhole, use a small tool like a paperclip to press and hold the button inside the pinhole.

  3. Turn on the Scooter: While holding the reset button, turn on your scooter. You may see a series of lights flashing or hear a beep, indicating the reset is in progress.

  1. Release the Reset Button: After several seconds, release the reset button. Your electric scooter’s computer system will now be rebooted.

  2. Test your Scooter: After resetting, turn the scooter off and then back on normally. Test out the scooter to ensure it's functioning correctly.

If resetting your electric scooter doesn't resolve the problem, or if you encounter additional issues, it may be time to consult customer service or bring your scooter to a professional for a thorough inspection. Always make sure your scooter's firmware is up to date, as this can also affect performance.

Regular maintenance and resets when necessary are key to your electric scooter's longevity and reliability. Keep your ride smooth and your worries at bay by familiarizing yourself with the basics of electric scooter care.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page