top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Why Isn't My Electric Scooter Charging? - Troubleshooting Tips and Solutions

As electric scooters become increasingly popular among commuters and recreational riders alike, one common issue that many users face is a scooter that refuses to charge. From faulty chargers and damaged batteries to outdated firmware and loose connections, there are several possible reasons as to why your electric scooter isn't charging.

  1. Inspect your charger: The first step in diagnosing a charging issue is to check if the charger itself is working properly. Examine the charger for any visible signs of damage, and ensure that the charging port is clean and free of debris. If possible, test the charger with another scooter or use a known working charger to confirm that it is not the issue.

  2. Check the battery: If the charger seems to be in good condition, the issue may lie with the scooter's battery. Inspect the battery for any signs of bulging, leakage, or other visible damage. If your scooter uses a removable battery, try charging it separately from the scooter to see if it will hold a charge.

  3. Firmware Updates: Some electric scooters require periodic firmware updates to maintain optimal performance and charging capabilities. Check the manufacturer's website or scooter app Check the manufacturer's website or scooter app to make sure your scooter is running the latest firmware version.

  1. Examine connections: Loose or corroded connections can also prevent your scooter from charging. Check all visible wiring and connectors for signs of damage or corrosion, and tighten any loose connections.

  2. Temperature: Electric scooters generally have a specific temperature range in which they can charge. Extreme cold or hot temperatures could impact the charging process. Ensure that your scooter and charger are in a suitable environment when attempting to charge.

  3. Consult the manual: Some scooters may have specific charging instructions or troubleshooting tips provided in the user manual. Be sure to review this information to see if it offers any insight into your charging issue.

  1. Contact support: If you're still unable to diagnose the charging issue, it may be time to reach out to the scooter manufacturer or retailer for assistance. They will be able to provide additional troubleshooting steps, as well as information on warranty repairs or replacements.

Regular maintenance and inspection of your electric scooter can help prevent charging issues and ensure that your scooter continues to provide you with fun, reliable transportation for years to come.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page