top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Electric Scooter Key Issues: Why Does My Scooter Turn Off When I Turn the Key in Reverse?

Experiencing an unexpected shutdown when your electric scooter turns off as soon as you put the key in and switch to reverse can be both perplexing and inconvenient. This issue may indicate a safety feature or an underlying electrical problem that needs addressing. Troubleshooting this requires a systematic approach to isolate and solve the problem effectively.

Understanding Your Electric Scooter’s Safety Features

Many electric scooters come equipped with safety features designed to prevent accidents. One such feature might automatically shut down the scooter when the key is turned to reverse, as a precaution to avoid sudden backward movement. Always refer to your scooter's manual to understand if this is a built-in safety mechanism.

Potential Electrical Issues

If an automatic shutdown is not part of your scooter's design, then this issue could be due to several factors such as faulty ignition, improper wiring, a depleted battery, or a defective motor controller. Inspecting these components can be the first step towards troubleshooting:

  • Check the Ignition Switch: Sometimes, the ignition switch might be damaged or worn out, leading to erratic behavior when switching modes.

  • Inspect the Wiring: Frayed or loose wires can cause a disconnection when the scooter changes orientation or mode.

  • Battery Health: Confirm the battery is fully charged and functioning correctly. A weak or dying battery can fail when additional power is required for reversing.

  • Motor Controller: The motor controller governs the direction and speed of the scooter. A malfunction here could easily cause the issue you’re experiencing.

Professional Help

If DIY troubleshooting feels overwhelming, or if you've checked these areas without success, it might be time to seek professional help. A certified technician can diagnose and repair complex electrical issues safely.

Maintenance Tips

Preventative maintenance can often help avoid such issues. Regularly check your scooter's electrical connections, battery health, and ensure all moving parts are clean and lubricated.


Resolving why your electric scooter turns off when the key is turned to reverse involves evaluating safety features, electrical components, and possibly seeking professional help. With the right approach, you’ll be back to a smooth ride in no time.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page