Evercross Electric Scooter Complete Guide: Models, App Setup & Review

Evercross has become one of the most popular budget electric scooter brands in the United States, offering a surprisingly feature-rich lineup that includes app connectivity, detachable seats, turn signals, and 800W motors at prices well below established competitors. But with so many models available across Amazon, Walmart, Home Depot, and their own website, choosing the right one can be confusing. This comprehensive guide covers every current Evercross electric scooter model, walks you through app setup and Bluetooth pairing, explains error codes and troubleshooting procedures, compares Evercross against competitors like Gotrax and Hiboy, and helps you decide which model is the best fit for your riding needs.

Table of Contents

• Complete Evercross Model Lineup
• Side-by-Side Model Comparison
• App Setup and Bluetooth Pairing
• App Features: What It Can and Cannot Do
• Troubleshooting and Error Codes
• Speed Settings and Modes
• Evercross vs Competitors
• Buying Guide: Which Evercross Is Right for You?
• Warranty and Customer Support
• Frequently Asked Questions

Complete Evercross Model Lineup

Evercross currently sells six distinct electric scooter models in the US market, ranging from budget-friendly commuters under $250 to powerful off-road-capable scooters with seats approaching $700. Understanding the differences between them is the first step toward making a smart purchase. Below is a detailed breakdown of each model, including real-world performance data where available.

HB24 / H5 — The Flagship (Most Popular Model)

The HB24 and the H5 are the same scooter sold under different names depending on the retailer. You will find it listed as the HB24 on Amazon and as the H5 at Home Depot and on the official Evercross website. There is also an HB24 MAX variant with an upgraded battery for extended range. This is the model that put Evercross on the map and remains their best seller thanks to its combination of power, features, and included seat.

Specification	HB24 / H5	HB24 MAX
Price	~$529 (Amazon) / $799 (official site)	~$599–$699
Motor	800W peak (~500W sustained), rear hub	800W peak
Top Speed	28 mph	28 mph
Real-World Range	~25 miles (advertised 31)	~28 miles
Battery	48V, 10Ah (480 Wh)	48V, 15Ah (720 Wh)
Charge Time	4–7 hours	6–8 hours
Weight	52 lbs	~55 lbs
Weight Capacity	265–330 lbs	330 lbs
Tires	10" solid	10" solid
Brakes	Dual disc + electronic brake	Dual disc + electronic brake
Suspension	Front and rear dual suspension	Front and rear dual suspension
Display	Color LCD	Color LCD
App Support	Yes (EVERCROSS PRO)	Yes (EVERCROSS PRO)
Speed Modes	3 (Eco / Drive / Sport)	3 (Eco / Drive / Sport)
Notable Features	Included seat, turn signals, keyed ignition, LED underlights, foldable	Same features + extended range

The HB24/H5 is the most feature-packed scooter in its price range. The included detachable seat, turn signals, keyed ignition, and app connectivity are features you typically only find on scooters costing $800 or more from brands like Segway or Apollo. The tradeoff is weight: at 52 pounds, this is not a scooter you want to carry up flights of stairs.

H7 — The Large Battery Workhorse

The H7 shares the same 800W motor platform as the HB24/H5 but comes standard with a larger 15Ah battery and quad-spring front suspension for a smoother ride over rough terrain. It is UL2272 certified, which is a safety certification that some cities and campuses require.

Specification	H7
Price	~$599–$699
Motor	800W peak, rear hub
Top Speed	28 mph
Range	28 miles
Battery	48V, 15Ah (720 Wh)
Charge Time	6–8 hours
Weight	~55 lbs
Weight Capacity	330 lbs
Tires	10" solid
Brakes	Front and rear disc brakes
Suspension	Front quad spring + rear dual shock
App Support	Yes (EVERCROSS PRO)
Notable Features	Detachable seat, turn signals, UL2272 certified, foldable

If you want the longest range in the Evercross lineup and need UL2272 certification, the H7 is the model to choose. The quad-spring front suspension is a noticeable upgrade over the H5's dual springs and makes a real difference on uneven pavement and gravel paths.

H9 — The Newest Flagship

The H9 is Evercross's most recent release and represents a refinement of the H5/H7 platform. The most notable improvement is weight: at 44 pounds, it is 8–11 pounds lighter than the H5 and H7 while maintaining the same 800W motor and 28 mph top speed. It also features clearly defined speed modes at 9.3, 19, and 28 mph.

Specification	H9
Price	~$665
Motor	800W peak
Top Speed	28 mph
Range	28 miles
Battery	48V, 14Ah (672 Wh)
Charge Time	6–8 hours
Weight	44 lbs
Weight Capacity	330 lbs
Tires	10" solid
Brakes	Dual disc + electronic brake
Suspension	Front and rear double spring
App Support	Yes (EVERCROSS PRO)
Speed Modes	9.3 mph / 19 mph / 28 mph
Notable Features	Detachable seat, 15-degree hill climb, lighter weight, foldable

The H9 is the best all-around option in the Evercross flagship range if you value portability alongside power. Shaving 8 pounds off the H5 without sacrificing motor power or battery capacity is a meaningful improvement for anyone who needs to carry their scooter even occasionally.

EV10K PRO — Mid-Range Commuter

The EV10K PRO sits in the sweet spot between the budget models and the flagship lineup. With a 500W motor, 22-mile range, and 10-inch honeycomb solid tires, it offers a more refined commuting experience than the entry-level models without the weight and bulk of the 800W flagships. At $299.99 on sale, it represents some of the best value in the Evercross lineup.

Specification	EV10K PRO
Price	$299.99 (sale from $499.99)
Motor	500W brushless
Top Speed	19 mph
Range	22 miles
Battery	36V, 12Ah (432 Wh)
Charge Time	5–6 hours
Weight	35.3 lbs
Weight Capacity	330 lbs
Tires	10" honeycomb solid (puncture-proof)
Brakes	Electronic + disc brake
Suspension	Front and rear double shock
Display	LED digital dashboard
App Support	Yes (EVERCROSS PRO)
Notable Features	Turn signals, cruise control, foldable, 10–15 degree hill climb

The EV10K PRO is ideal for daily commuters who want app connectivity and a smooth ride without the extra weight and cost of the flagship models. The 10-inch honeycomb tires are a highlight — they absorb bumps better than standard solid tires and will never go flat. At 35 pounds, it is also far more portable than the 52-pound HB24.

EV85F — Budget Entry-Level with App

The EV85F is the most affordable Evercross scooter that still includes app connectivity. At $249.99, it competes directly with entry-level models from Gotrax, Hiboy, and other budget brands, but stands out by offering app-based lock/unlock, cruise control, and zero-start settings that are rare at this price point.

Specification	EV85F
Price	$249.99
Motor	350W brushless, front drive
Top Speed	18.6 mph
Range	15–19 miles
Battery	36V, 7.8Ah (280.8 Wh)
Charge Time	5–6 hours
Weight	~28–30 lbs
Weight Capacity	220 lbs
Tires	8.5" solid, puncture-resistant
Brakes	Electronic + disc brake
Suspension	Dual suspension
App Support	Yes (EVERCROSS PRO)
Speed Modes	ECO 7.5 mph / D 12.4 mph / S 18.6 mph
Notable Features	Lightweight, foldable, app lock/unlock, cruise control, LED headlight

The EV85F makes sense for lighter riders (under 220 lbs) who want a portable scooter for short commutes and errands. The 8.5-inch tires are smaller than the 10-inch tires on the higher-end models, so ride quality will be noticeably rougher on uneven surfaces. But at under $250 with app connectivity, it is hard to beat the value.

EV08E — Budget Commuter (No App)

The EV08E is the simplest scooter in the Evercross lineup. It does not include Bluetooth or app connectivity, which keeps the price low. The standout feature is its one-second foot-actuated folding mechanism, which makes it one of the fastest-folding scooters on the market. However, at 54 pounds, it is surprisingly heavy for an entry-level scooter.

Specification	EV08E
Price	~$240–$280
Motor	350W brushless
Top Speed	15 mph (19 mph with limiter removed)
Range	20 miles
Battery	36V, 7.8Ah (280.8 Wh)
Charge Time	4–5 hours
Weight	54.4 lbs
Weight Capacity	265 lbs
Tires	8" solid rubber
Brakes	Dual braking system
Suspension	Front and rear shock absorbers
App Support	No
Speed Modes	8 mph / 12 mph / 15 mph (19 mph unlocked)
Notable Features	One-second foot-actuated folding, cruise control

The EV08E is a harder sell compared to other Evercross models. At 54 pounds, it weighs more than the far more powerful HB24, and it lacks app connectivity. Unless you find it at a steep discount, the EV85F or EV10K PRO typically offer better value. For riders looking at this price range who want a well-supported scooter with a proven track record, consider checking out Levy Electric scooters as an alternative with superior build quality and customer service.

Side-by-Side Model Comparison

Seeing all Evercross models side by side makes it easier to understand where each one fits. The table below compares the key specifications that matter most when choosing an electric scooter: price, speed, range, weight, and features.

Spec	HB24 / H5	H7	H9	EV10K PRO	EV85F	EV08E
Price	~$529	~$599–$699	~$665	$299.99	$249.99	~$240–$280
Motor	800W peak	800W peak	800W peak	500W	350W	350W
Top Speed	28 mph	28 mph	28 mph	19 mph	18.6 mph	15 mph (19 unlocked)
Range	25 miles	28 miles	28 miles	22 miles	15–19 miles	20 miles
Battery	48V 10Ah	48V 15Ah	48V 14Ah	36V 12Ah	36V 7.8Ah	36V 7.8Ah
Weight	52 lbs	~55 lbs	44 lbs	35.3 lbs	~28–30 lbs	54.4 lbs
Capacity	330 lbs	330 lbs	330 lbs	330 lbs	220 lbs	265 lbs
Tires	10" solid	10" solid	10" solid	10" honeycomb	8.5" solid	8" solid
App	Yes	Yes	Yes	Yes	Yes	No
Seat Included	Yes	Yes	Yes	No	No	No
Turn Signals	Yes	Yes	No	Yes	No	No
UL2272	No	Yes	No	No	No	No

A few patterns stand out from this comparison. The 800W models (HB24/H5, H7, H9) all share the same 28 mph top speed and include a detachable seat, making them the best choice for longer rides and heavier riders. The EV10K PRO hits a sweet spot with 330-pound capacity and app support at $300. And the EV85F is the clear budget winner for lightweight riders who want app connectivity.

How Do You Set Up the Evercross App and Pair via Bluetooth?

Most Evercross electric scooters connect to the EVERCROSS PRO app via Bluetooth, allowing you to control speed modes, lock your scooter, track rides, and more. The pairing process is straightforward once you know the steps, but there are a few common pitfalls that trip people up. For a more detailed walkthrough with screenshots, see our dedicated step-by-step guide to pairing your Evercross electric scooter.

Which Models Support the App?

Model	App Support	App Name
HB24 / H5	Yes	EVERCROSS PRO
HB24 MAX	Yes	EVERCROSS PRO
H7	Yes	EVERCROSS PRO
H9	Yes	EVERCROSS PRO
EV10K PRO	Yes	EVERCROSS PRO
EV85F	Yes	EVERCROSS PRO
EV08E	No	N/A

Step-by-Step Pairing Instructions

Follow these steps to connect your Evercross scooter to the app for the first time:

Step 1: Download the correct app. Search for "EVERCROSS PRO" in the Apple App Store or Google Play Store. If you have an older Evercross scooter (pre-2023), you may need the original "EVERCROSS" app instead. The EVERCROSS PRO app requires iOS 9.0 or later (iOS 15+ recommended) or Android 5.0 or later (Android 11+ recommended).

Step 2: Create an account. Open the app and register with your email address. You will need a verified account before you can pair a scooter.

Step 3: Power on your scooter. Make sure your scooter has at least 20–30% battery remaining. Low battery can cause Bluetooth connectivity issues.

Step 4: Enable Bluetooth on your phone. Go to your phone's Settings and turn on Bluetooth. Your phone needs Bluetooth 4.0 or higher, which all modern smartphones support.

Step 5: Open the app and scan for devices. In the EVERCROSS PRO app, tap the "Scan" or "Search for Device" button. The app will search for nearby Evercross scooters.

Step 6: Select your scooter. Your scooter should appear in the list within a few seconds. Tap on it to initiate pairing.

Step 7: Enter the default PIN. When prompted for a PIN code, enter 888888 (six eights). This is the default PIN for all Evercross models.

Step 8: Confirm the connection. Once paired, the app dashboard should populate with real-time data including battery level, speed, and mileage.

For newer models that require pairing mode: Some recent Evercross scooters need to be put into pairing mode manually. With the scooter turned off, press and hold the power button until the scooter turns on, then continue holding the power button until all display elements flash. This indicates pairing mode is active. Then open the app and scan.

Bluetooth Pairing Not Working? Common Fixes

Problem	Solution
App cannot find the scooter	Try the EVERCROSS PRO app first. If it does not work, try the original EVERCROSS app. Also ensure location permissions are granted to the app.
PIN 888888 is rejected	Perform a factory reset on the scooter to restore the default PIN (see troubleshooting section below).
Connected but no data displays	Grant location permissions to the app in your phone settings. Both iOS and Android require location access for Bluetooth functionality.
Bluetooth keeps disconnecting	Charge the scooter above 20%. Move your phone closer. Close other active Bluetooth connections on your phone.
Speed limiter changes not saving	Use the power button method instead (press the power button 6 times quickly to cycle the speed limiter).

What Can the Evercross App Do?

The EVERCROSS PRO app provides a range of useful features, though it is not as polished or feature-rich as apps from premium scooter brands like Segway-Ninebot or Apollo. Here is what you can and cannot do with the app.

Features the App Supports

• Lock and unlock: Remotely lock your scooter to prevent unauthorized use. When locked, the throttle is disabled and the scooter will beep if moved.
• Speed mode switching: Change between Eco, Drive, and Sport modes without using the physical button.
• Cruise control toggle: Enable or disable cruise control, which maintains your current speed when the throttle is held for several seconds.
• Zero-start setting: Toggle whether the scooter can accelerate from a standstill using the throttle alone, or whether it requires a kick-start first. Disabling zero-start is safer in crowded areas.
• Battery monitoring: View current battery percentage and voltage in real time.
• Speed and distance tracking: See your current speed, trip distance, and total odometer reading.
• Headlight control: Turn the front headlight on or off.
• Firmware updates: Install firmware updates when available (though updates are infrequent).
• Ride history: Review data from past rides.

What the App Cannot Do

• GPS tracking: The app does not include GPS tracking or a "find my scooter" feature. If your scooter is stolen, the app cannot help locate it.
• Detailed diagnostics: While the app shows basic battery info, it does not provide detailed cell-level battery data, controller temperature, or motor diagnostics.
• Custom speed limits: You can switch between the three preset speed modes but cannot set a custom maximum speed.
• Ride mapping: There is no map view or route tracking within the app.
• Social features: No ride sharing, leaderboards, or community features.

Evercross Error Codes and Troubleshooting

All Evercross scooters with an LCD display can show error codes when something goes wrong. Understanding these codes helps you diagnose problems quickly and determine whether you need a simple reset or professional repair. For a complete reset walkthrough, see our guide on how to reset your Evercross electric scooter.

Complete Error Code Reference

Error Code	Meaning	Severity	What to Do
E-000	Normal operation — no error	None	No action needed. This code confirms everything is functioning correctly.
E-001	Motor failure	High	Do not ride. Check motor wiring connections. If wiring is intact, the motor or controller may need replacement. Contact Evercross support.
E-002	Throttle failure	High	The turn handle (throttle) is not responding correctly. Check the throttle cable connection at the controller. Try a reset first. If the error persists, the throttle assembly may need replacement.
E-003	Controller failure	High	The main controller board has a fault. Try a full reset. If the error persists, the controller needs replacement — this is typically a warranty repair.
E-004	Brake handle failure	High	The brake lever is not properly activating the electronic brake. Check the brake lever sensor and its wiring. Do not ride until resolved.
E-005	Undervoltage protection (low battery)	Medium	Battery voltage has dropped below the safe threshold. Charge the scooter for at least 30 minutes before attempting to power on. If the error persists after a full charge, the battery cells may be damaged.
E-006	Communication failure (display not receiving controller data)	Medium	The display is not receiving data from the controller. Check the wiring harness between the display and controller. A reset often resolves temporary communication errors.
E-007	Communication error (controller not receiving display data)	Medium	The controller is not receiving input from the display. Similar to E-006, check wiring connections and try a reset. If persistent, the display cable or display unit may need replacement.

How to Reset Your Evercross Scooter

A reset resolves the majority of temporary issues including frozen displays, sluggish throttle response, minor error codes, and battery percentage calibration drift. Here is the standard reset procedure that works across all Evercross models:

1. Power off the scooter completely. Press and hold the power button until the display turns off.
2. Unplug the charger if it is currently connected.
3. Press and hold the power button for 10–15 seconds. For the H5 model specifically, you may need to hold it for up to 20 seconds.
4. Release the button when the display flashes or clears completely.
5. Power on normally by pressing the power button once.

If the reset does not clear the error, or if the same error returns repeatedly, the underlying hardware issue needs to be addressed. E-001 through E-004 errors that persist after a reset typically indicate a component failure that requires replacement parts.

Battery Not Charging?

Battery charging problems are among the most common issues reported by Evercross owners. Work through these steps in order:

1. Check the charger LED. The LED should glow red while charging and turn green when full. If the LED does not light up at all, the charger itself may be faulty.
2. Inspect the charging port on the scooter for debris, moisture, or physical damage. Use a dry cloth or compressed air to clean it.
3. Try a different wall outlet. Some outlets may not provide sufficient power, especially if on a circuit with heavy loads.
4. If the E-005 error appears, the battery has been depleted below its safe voltage threshold. Leave the charger connected for at least 30 minutes before trying to power on the scooter. It may take a full hour for the battery management system to restart.
5. Check the charger voltage if you have a multimeter. The charger output should match the battery voltage (48V for flagship models, 36V for budget models).
6. Contact support if the battery is under warranty. Evercross offers a 2-year warranty on purchases from their official website.

Scooter Will Not Turn On?

1. Charge the scooter for at least 1–2 hours, even if the charger LED does not turn red immediately.
2. Perform a hard reset by holding the power button for 10–20 seconds.
3. For keyed ignition models (HB24/H5), verify the key is turned to the ON position.
4. Check for loose wiring connections under the deck plate — vibration during riding can loosen connectors over time.
5. Inspect the power button itself for physical damage or water ingress.
6. If none of these steps work, the controller or battery may have failed and will need professional diagnosis.

Recommended Maintenance Schedule

Frequency	Task
After every ride	Wipe down the scooter to remove dirt and moisture
Monthly	Check tire condition for cuts or embedded debris, test brake responsiveness, inspect charging port
Every 3 months	Lubricate folding mechanism and moving parts, tighten all bolts and screws, check brake pad wear
Every 6 months	Deep clean the scooter deck and undercarriage, inspect all wiring connections, check suspension components
Ongoing	Store indoors when not in use, avoid leaving in extreme heat or cold, keep battery between 20–80% for long-term storage

Speed Settings and Modes

Every Evercross scooter with a display offers three speed modes, typically labeled Eco, Drive, and Sport (or numbered 1, 2, 3). The specific speed limits for each mode vary by model. Here is a breakdown of what to expect:

Model	Mode 1 (Eco)	Mode 2 (Drive)	Mode 3 (Sport)
HB24 / H5 / H7	~9 mph	~19 mph	28 mph
H9	9.3 mph	19 mph	28 mph
EV10K PRO	~6 mph	~12 mph	19 mph
EV85F	7.5 mph	12.4 mph	18.6 mph
EV08E	8 mph	12 mph	15 mph (19 mph unlocked)

How to Change Speed Modes

Using the app (recommended): Open the EVERCROSS PRO app while connected to your scooter, navigate to speed settings, select the desired mode, and save. Changes take effect immediately.

Using the power button: On most models, you can cycle through speed modes by pressing the power button a set number of times quickly (typically 2 presses to cycle to the next mode). The display will show the current mode number. A beep confirms the change.

Can You Remove the Speed Limiter?

This is one of the most searched questions about Evercross scooters. Some riders report that pressing the power button 6 times quickly removes the speed limiter on certain models, allowing the scooter to reach its absolute maximum speed. However, there are important caveats:

• Removing the speed limiter may void your warranty.
• Higher speeds drain the battery faster and reduce range significantly.
• Some jurisdictions have laws limiting electric scooter speeds on public roads and sidewalks. Exceeding these limits can result in fines.
• The braking system is designed for the scooter's rated speed. Riding significantly faster increases stopping distance and accident risk.

We recommend keeping your scooter within its designed speed parameters for safety. If you need a faster scooter, consider upgrading to a model with a higher rated top speed rather than modifying a lower-powered model.

Evercross vs Competitors: How Does It Compare?

Evercross competes in the crowded budget electric scooter market alongside Gotrax, Hiboy, and isinwheel. Each brand has distinct strengths and weaknesses. Here is how Evercross stacks up in head-to-head comparisons.

Evercross HB24/H5 vs Gotrax G4

Feature	Evercross HB24/H5	Gotrax G4
Price	~$529	~$399
Motor	800W peak	500W
Top Speed	28 mph	20 mph
Range	25 miles	25 miles
Battery	48V 10Ah (480 Wh)	36V 10.4Ah (374 Wh)
Tires	10" solid	10" pneumatic
Weight	52 lbs	36 lbs
Weight Capacity	330 lbs	220 lbs
App	Yes	No
Seat	Included	Not available
Turn Signals	Yes	No

The verdict: The Evercross HB24 wins on raw power, features, and weight capacity. It has 60% more motor power, 8 mph higher top speed, an included seat, app connectivity, and turn signals — features the Gotrax simply does not offer. The Gotrax G4 wins on ride comfort (pneumatic tires absorb bumps far better than solid tires), portability (16 pounds lighter), and price ($130 cheaper). If you primarily care about comfort and carrying your scooter, choose the Gotrax. If you want maximum features and power for the money, choose the Evercross.

Evercross HB24/H5 vs Hiboy S2 Pro

Feature	Evercross HB24/H5	Hiboy S2 Pro
Price	~$529	~$425–$449
Motor	800W peak	500W
Top Speed	28 mph	19 mph
Range	25 miles	25 miles
Battery	48V 10Ah (480 Wh)	36V 11.6Ah (418 Wh)
Tires	10" solid	10" solid (honeycomb)
Weight	52 lbs	~33 lbs
Weight Capacity	330 lbs	220 lbs
App	Yes (EVERCROSS PRO)	Yes (Hiboy App)
Customer Support	BBB F rating	Generally better reviewed
Warranty	1–2 years	2 years
Extra Features	Seat, turn signals, keyed ignition	Regenerative braking

The verdict: This is a more nuanced comparison. The Evercross delivers more raw performance and more physical features for about $80–100 more. But the Hiboy S2 Pro has a significantly better reputation for build quality, customer service, and long-term reliability. The Hiboy is also 19 pounds lighter, which is a massive difference for daily commuters. If you want proven reliability, lighter weight, and better support, the Hiboy is the safer choice. If you want maximum power and included accessories, the Evercross offers more for the money. For riders who prioritize long-term reliability and excellent customer service above all, Levy Electric scooters offer a premium alternative with US-based support, modular batteries, and a proven track record.

Overall Brand Comparison

Factor	Evercross	Gotrax	Hiboy
Best For	Maximum features per dollar	Best budget option	Best reliability per dollar
App Control	Most models	Some models	Most models
Included Seat	Yes (flagships)	No	Optional add-on
Turn Signals	Yes (most models)	No	No
Build Quality	Mixed reviews	Solid reputation	Good
Customer Support	Poor (BBB F)	Better	Better
Weight Capacity	Up to 330 lbs	Up to 220 lbs	Up to 220 lbs

The most important takeaway from these comparisons is that Evercross consistently offers the most features at the lowest price, but this comes at the cost of heavier scooters and weaker customer support. If something goes wrong, you may find it harder to get a resolution from Evercross than from Gotrax or Hiboy.

Buying Guide: Which Evercross Is Right for You?

With six models to choose from, finding the right Evercross scooter depends on your specific needs, body weight, commute distance, and budget. Here are our recommendations for different types of riders.

Best for Long Commutes: H7 or H9

If your daily commute is 10 miles or more each way, you need the largest battery you can get. The H7 offers the biggest battery (48V, 15Ah) and 28 miles of range, while the H9 delivers similar range at a lighter weight. Both include seats for comfortable longer rides. The H7 is the better choice if you want UL2272 certification and the smoothest suspension. The H9 is the better choice if portability matters — at 44 pounds versus the H7's 55 pounds, it is significantly easier to carry.

Best for Heavy Riders: HB24/H5, H7, H9, or EV10K PRO

If you weigh over 220 pounds, your options narrow quickly in the budget scooter market. Most competing brands cap their weight capacity at 220 lbs. Four Evercross models support up to 330 lbs: the HB24/H5, H7, H9, and EV10K PRO. The flagship models are the safest bet for heavier riders thanks to their more powerful 800W motors and beefier suspension systems. The EV10K PRO at $300 is the most affordable 330-pound-capacity scooter you can buy.

Best on a Budget: EV85F

At $249.99 with app connectivity, dual brakes, suspension, and three speed modes, the EV85F offers remarkable value. The main limitation is its 220-pound weight capacity, which excludes heavier riders. If you are under 200 pounds and need an affordable scooter for short trips (under 15 miles), the EV85F is an excellent choice.

Best Overall Value: EV10K PRO

The EV10K PRO at $299.99 is the sweet spot of the entire Evercross lineup. It combines the 330-pound weight capacity of the flagship models with a reasonable 22-mile range, 10-inch honeycomb tires for a smooth ride, turn signals, cruise control, and app connectivity. At 35 pounds, it is also the most portable option outside of the lightweight EV85F. For most riders, this is the model we would recommend.

Best for Maximum Power: HB24/H5

If you want the fastest, most feature-packed Evercross scooter at the best price, the HB24 on Amazon at roughly $529 is hard to beat. The 800W motor, 28 mph top speed, included seat, turn signals, keyed ignition, and LED underlights give it a feature set that competes with scooters costing $800 or more from other brands.

Where to Buy

Retailer	Models Available	Notes
Amazon	Full lineup (HB24, H5, H7, H9, EV10K PRO, EV85F, EV08E)	Widest selection, frequent sales, easy returns
Walmart	Most models	Good selection, competitive pricing
Home Depot	H5, H7, H9, EV85F	Brick-and-mortar option, free shipping
Lowes	EV10K PRO, H7	Limited selection
Target	HB24 MAX, EV10K PRO	Good for the MAX variant
Official Site (us.evercross.eu)	EV10K PRO, EV85F (limited stock)	2-year warranty included, but flagship models often out of stock

A general purchasing tip: buying from Amazon or a major retailer often provides better return protection than buying directly from the Evercross website. If you value hassle-free returns and exchanges, Amazon's 30-day return window is hard to beat, especially for a product in this price range where quality control can be inconsistent.

Warranty and Customer Support

Customer support is the most common criticism of Evercross as a brand. Before buying, it is important to understand what you are getting into regarding warranty coverage and after-sales service.

Warranty Coverage

• Official website purchases (us.evercross.eu): 2-year warranty on all scooters and bicycles.
• Amazon and third-party retailer purchases: Warranty terms may vary. Typically 1 year. Check the specific listing for warranty details before purchasing.
• What is covered: Manufacturing defects and electrical component failures that occur during normal use.
• What is NOT covered: Normal wear and tear, damage from accidents or crashes, improper repairs, modifications (including speed limiter removal), water damage from submersion, corrosion, misuse, and damage from incorrect assembly.

How to File a Warranty Claim

1. Email support@evercross.eu with your proof of purchase (order confirmation or receipt).
2. Include clear photos and/or videos showing the defect or issue.
3. Describe the problem in detail, including when it started and what troubleshooting steps you have already tried.
4. Wait for a response — response times vary from a few days to several weeks based on customer reports.

Customer Support Reputation

It is important to be transparent about Evercross's customer support track record. The company currently holds an F rating from the Better Business Bureau (BBB), is not BBB accredited, and has had complaints filed that received no response. On Trustpilot, reviews are mixed — some customers report receiving replacement parts or full replacements promptly, while others report complete silence after submitting support requests.

This does not mean every Evercross purchase will result in a bad experience. Many owners ride their scooters for years without issues. But it does mean that if something does go wrong, getting it resolved may require persistence. Buying from Amazon provides an additional safety net since Amazon's own customer service can facilitate returns even if Evercross support is unresponsive.

Replacement Parts Availability

Evercross sells some replacement parts through their official website (us.evercross.eu), including brake pads, chargers, and batteries. However, inventory is not always consistent. Third-party parts are available on Amazon for common components like tires, brake pads, and chargers. For the HB24/H5 specifically, parts are the easiest to find due to the model's popularity.

Frequently Asked Questions

What is the default PIN for the Evercross scooter app?

The default Bluetooth pairing PIN for all Evercross electric scooters is 888888 (six eights). This PIN is the same across all app-enabled models including the HB24, H5, H7, H9, EV10K PRO, and EV85F. If the PIN is rejected, performing a factory reset on the scooter will restore it to the default. See our detailed Evercross Bluetooth pairing guide for step-by-step instructions.

How fast does the Evercross electric scooter go?

The top speed depends on which model you have. The flagship models (HB24/H5, H7, and H9) all reach a maximum speed of 28 mph in Sport mode. The mid-range EV10K PRO tops out at 19 mph, the EV85F reaches 18.6 mph, and the EV08E is limited to 15 mph out of the box (19 mph with the speed limiter removed). Keep in mind that actual speeds will be lower when riding uphill, carrying heavier loads, or in cold weather when battery performance decreases.

Is the Evercross HB24 the same as the H5?

Yes. The HB24 and H5 are the exact same scooter sold under different model names depending on the retailer. On Amazon, it is listed as the HB24. At Home Depot and on the official Evercross website, the same scooter is sold as the H5. The specifications, features, and performance are identical. The only variant to be aware of is the HB24 MAX, which is an upgraded version with a larger 15Ah battery for extended range.

How do you fold an Evercross electric scooter?

The folding process varies slightly by model, but the general steps are the same: locate the folding latch at the base of the stem, release the safety mechanism, fold the handlebar stem down toward the deck, and secure it with the hook or clasp near the rear fender. The EV08E has a foot-actuated folding mechanism that is particularly fast. For a complete visual walkthrough, check out our effortless folding guide for Evercross scooters or our step-by-step folding guide.

What do the error codes on an Evercross scooter mean?

Evercross scooters display error codes E-000 through E-007 on the LCD screen. E-000 means normal operation with no errors. E-001 indicates a motor failure. E-002 is a throttle failure. E-003 is a controller failure. E-004 means the brake handle is not activating correctly. E-005 is undervoltage protection, meaning the battery is too low. E-006 and E-007 are communication errors between the display and controller. Most temporary error codes can be cleared by performing a reset — see our Evercross reset guide for detailed instructions.

How long does the Evercross battery last?

Battery life depends on the model and how you ride. The flagship models (HB24/H5 with 480 Wh battery) deliver approximately 25 miles on a full charge under real-world conditions. The H7 and H9 with their larger batteries can reach 28 miles. The EV10K PRO offers about 22 miles, and the smaller EV85F provides 15–19 miles. These numbers assume a 150-pound rider on flat terrain in moderate weather. Heavier riders, hilly terrain, frequent acceleration, and cold temperatures will all reduce range. In terms of battery lifespan, lithium-ion batteries typically maintain good performance for 300–500 full charge cycles (roughly 2–3 years of regular use) before noticeable capacity loss.

Is the Evercross scooter waterproof?

Most Evercross scooters do not carry an official IP water resistance rating. While light rain and puddles are generally fine for short periods, you should avoid riding in heavy rain, through standing water, or deliberately exposing the scooter to water. Water damage to electrical components is explicitly excluded from the warranty. After riding on wet roads, wipe down the scooter and allow it to dry completely before charging. Store the scooter indoors and never leave it outside in the rain.

Can you ride an Evercross scooter while sitting down?

Yes, the flagship models (HB24/H5, H7, and H9) all come with a detachable seat that mounts to the scooter deck. The seat is height-adjustable and can be removed in seconds when you prefer to ride standing. This is a feature that sets Evercross apart from most competitors at the same price point — Gotrax does not offer a seat option at all, and Hiboy only offers one as a separate purchase. Riding seated is more comfortable on longer trips and puts less strain on your knees and back, especially on bumpy roads.

Where is Evercross located and where are their scooters made?

Evercross's US operations are based in Pomona, California (162 Atlantic St, Pomona, CA 91768). The company has been active in Europe since 2015 and has expanded into the US market through major retailers. Like virtually all budget electric scooters — including those from Gotrax, Hiboy, and isinwheel — Evercross scooters are manufactured in China. The Pomona location handles US distribution, sales, and customer support.

Whether you are a first-time electric scooter buyer researching your options or an existing Evercross owner looking for troubleshooting help, we hope this guide has answered your questions. Evercross scooters offer an impressive array of features at competitive prices, and understanding their strengths and limitations will help you get the most out of your riding experience.