top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Your Jetson Electric Scooter: Common Issues & Solutions

When it comes to getting around town, nothing quite offers the convenience, versatility, and eco-friendliness of a Jetson electric scooter. However, like any piece of technology, occasional issues can arise, leaving you wondering why your scooter is not working. In this article, we'll discuss some common problems Jetson electric scooter owners may face, along with their potential solutions.

  1. Battery issues: One of the most common issues with electric scooters is related to the battery. Ensure that your scooter is adequately charged, and regularly check the charger for any signs of damage. If the scooter still won't turn on after charging, the battery itself may need replacement.

  2. Motor malfunctions: A less common issue could be related to the scooter's motor. Listen for any unusual sounds or vibrations when the scooter is in motion. If the motor is not functioning properly, it may need repair or replacement by a professional.

  3. Brake problems: If the scooter's brakes are not functioning correctly, the scooter may become unsafe to ride. Check for loose or frayed cables, replace the brake pads if they are worn down, and ensure that the brake calipers are functioning properly.

  4. Tire issues: Flat or punctured tires can lead to a scooter not working. Regularly inspect the tires for signs of wear or damage, and ensure they're properly inflated. In case of a puncture, you may need to replace the tire or use a tire repair kit.

  5. Loose connections: A loose or damaged connection within the scooter's wiring can lead to various issues, including power failure. Check for any loose connections, and secure or replace them as needed. Be cautious while handling wiring, as accidental contact with live wires can result in injury.

  6. Controller malfunctions: The scooter's controller is responsible for managing its various functions, and a malfunction in the controller can cause the scooter not to work. Resetting the controller, updating the scooter's firmware, or, in some cases, replacing the controller may solve this issue.

  7. Weather conditions: Keep in mind that electric scooters are generally not designed for use in extreme weather conditions. Exposure to heavy rain or extreme temperatures can damage the scooter's components, affecting its performance, and can cause various other issues as well.

If you've tried troubleshooting these common issues and still can't get your Jetson electric scooter to work, it's best to consult with a Jetson customer service representative or take it to a professional technician for further assistance. Ride safely and enjoy the convenience that Jetson electric scooters offer!

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page