top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Understanding the E5 Error Code on Electric Scooters

If you're an electric scooter user, encountering an 'E5' error can be both confusing and frustrating. This error code is typical in many electric scooters, signaling that your vehicle has encountered a specific issue that needs attention. Knowing what an E5 error means is crucial for both troubleshooting and ensuring your scooter's longevity and safety.


Common Causes of an E5 Error Code


The E5 error is generally related to the motor system of your electric scooter. While the exact interpretation can vary across different models and brands, here are some common causes:



  • Overheating: Continuous use can cause the motor to overheat, especially if the scooter is subjected to strenuous conditions, such as climbing steep inclines or overloading.

  • Motor Malfunction: The motor might be facing issues due to internal damage or wiring problems.

  • Sensor Error: The Hall sensor, which helps monitor the motor's efficiency and speed, may be malfunctioning or sending incorrect signals to the controller.


Steps for Addressing an E5 Error



  1. Power Cycle Your Scooter: Turn it off and then on again after a few minutes. This can sometimes reset the system and clear temporary errors.

  2. Check the Motor: Inspect for any visible damage, and ensure that the motor is not obstructed.

  3. Examine the Wiring: Look for any loose connections or damages to the wires leading to the motor and its sensors.

  4. Consult the Manual: Review your scooter’s manual for specific guidance related to the E5 code.

  5. Contact Support: If the error persists, it's best to contact your scooter's manufacturer or a professional technician.


Taking quick and appropriate actions can not only help you solve the E5 error code but also prevent potential damage to your electric scooter.


Always prioritize safety and consult a professional if you’re unable to resolve the issue on your own. Regular maintenance checks can help avoid such errors and ensure a smooth ride.


Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city

Subscriptions

Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired

Contact

Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy
scooters

Levy Electric Scooter Icons

Blog

Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more

Careers

Interested in working at Levy?

Investors

Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you

Specs

Technical specs for all of our scooters

Batteries

The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter

Compare

Choose the Levy scooter that suits you best

Tires

Learn more about electric scooter tires

Accessories

Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

bottom of page