Gotrax Electric Scooter Complete Guide: Models, Bluetooth Setup & Troubleshooting
The complete Gotrax electric scooter guide. Compare every model from the GXL V2 to the G6, set up Bluetooth and the Gotrax app, troubleshoot common issues, and find which Gotrax fits your needs.
Gotrax has sold over one million electric scooters since launching in 2017 out of Dallas, Texas, making it the dominant brand in the budget e-scooter market. Whether you are eyeing a $227 GXL V2 for short trips around campus or considering the $1,999 dual-motor GX3 for off-road adventures, Gotrax offers more models at more price points than almost any other scooter brand. This complete guide covers every current Gotrax model with real specs, honest assessments of their Bluetooth and app situation, a full troubleshooting reference for common issues, and clear buying recommendations so you can pick the right scooter without wasting money on the wrong one.
Table of Contents
- Complete Gotrax Model Lineup (2025-2026)
- Budget Tier ($200-$350)
- Mid-Range Commuter Tier ($350-$600)
- Premium Commuter Tier ($450-$900)
- Performance / Dual Motor Tier ($999-$1,999)
- Side-by-Side Model Comparison
- Gotrax Bluetooth and App: What Actually Works?
- Gotrax Troubleshooting Guide
- Gotrax Error Codes Explained
- Can You Remove the Gotrax Speed Limiter?
- Gotrax vs Hiboy vs Segway Ninebot
- Which Gotrax Scooter Is Right for You?
- Warranty and Customer Support
- Where to Buy a Gotrax Scooter
- Frequently Asked Questions
Complete Gotrax Model Lineup (2025-2026)
Gotrax currently sells over 16 electric scooter models across four distinct tiers. The lineup ranges from lightweight 250W commuters under $250 all the way up to 2000W dual-motor beasts that hit 38 mph. Below is every current model organized by price tier, with real-world performance notes alongside the official specs.
Budget Tier ($200-$350)
The budget tier is where Gotrax built its reputation. These scooters all use 250W motors with a top speed of 15.5 mph and weigh under 33 pounds. They are ideal for short commutes, campus riding, and anyone who wants to try an electric scooter without a major financial commitment. If you are wondering whether these affordable scooters are worth it, our detailed breakdown covers the quality and value of Gotrax scooters.
| Model | Price | Motor | Top Speed | Range | Weight | Max Rider | Tires | Key Feature |
|---|---|---|---|---|---|---|---|---|
| GXL V2 | $227-$350 | 250W | 15.5 mph | 12 mi | 26.5 lbs | 220 lbs | 8.5" pneumatic | Bestseller, lightweight |
| Rival | $200-$299 | 250W | 15.5 mph | 12 mi | 26.45 lbs | 220 lbs | 8.5" pneumatic | Walmart exclusive pricing |
| Apex | ~$299 | 250W | 15.5 mph | 15 mi | ~27 lbs | 220 lbs | 8.5" pneumatic | Larger 6.0Ah battery |
| Apex Pro | $199-$349 | 250W | 15.5 mph | 14-15.5 mi | 32.12 lbs | 220 lbs | 8.5" pneumatic | One-touch folding |
| Apex XL | $244-$350 | 250W | 15.5 mph | 12 mi | 32.1 lbs | 264 lbs | 8.5" solid honeycomb | No-flat tires, 264 lb capacity |
The GXL V2 remains the most popular Gotrax scooter ever made. In real-world testing, a 165-pound rider typically hits about 13.5 mph and gets around 10 miles of range rather than the advertised 15.5 mph and 12 miles. That is standard for the industry since manufacturers test under ideal conditions with lighter riders on flat terrain. The GXL V2 uses a 36V 5.2Ah battery (187.2Wh) and charges in 3-4 hours. Its aluminum A6061 frame keeps the weight at just 26.5 pounds, making it one of the lightest scooters you can buy. For a walkthrough of getting started, check out our guide on how to turn on a Gotrax electric scooter.
The Rival is essentially the same scooter as the GXL V2, sold primarily through Walmart at slightly lower prices. If you find a Rival for under $220, it is the same 250W motor, same 8.5-inch pneumatic tires, and same 12-mile range. The only meaningful difference is retail channel and availability.
The Apex and Apex Pro are step-up models with slightly larger 6.0Ah batteries that push the range to 14-15.5 miles. The Apex carries a 4.6/5 star rating across 372 reviews. Both are UL-2272 certified, which means they have passed safety testing for their electrical systems.
The Apex XL stands out in this tier for two reasons: it uses solid honeycomb tires that will never go flat, and it supports riders up to 264 pounds instead of the standard 220-pound limit. If flat tires are a concern, see our guide to fixing a flat tire on a Gotrax scooter or consider the Apex XL to avoid the problem entirely.
Mid-Range Commuter Tier ($350-$600)
The mid-range tier upgrades from 250W to 300-500W motors, adds larger 10-inch tires on several models, and pushes range up to 25 miles. These scooters are built for daily commuting rather than occasional use.
| Model | Price | Motor | Top Speed | Range | Weight | Max Rider | Tires | Key Feature |
|---|---|---|---|---|---|---|---|---|
| XR Ultra | $249-$399 | 300W | 15.5 mph | 16 mi | 26 lbs | 220 lbs | 8.5" pneumatic | LG battery cells |
| XR Elite | $360-$500 | 300W | 15.5 mph | 18.6 mi | 32 lbs | 220 lbs | 8.5" pneumatic | Detachable battery, IPX4 |
| G3 Plus | $350-$399 | 300W | 18 mph | 18 mi | 35 lbs | 220 lbs | 10" pneumatic | Dual disc brakes with ABS |
| G4 | $399-$599 | 350W/500W | 20 mph | 25 mi | 36-37.8 lbs | 220 lbs | 10" pneumatic | Bluetooth, code lock, best commuter |
The XR Ultra is notable for using LG-branded battery cells (36V 7.0Ah, 252Wh), which is uncommon at this price point. It delivers 16 miles of range while keeping the weight at just 26 pounds, making it the lightest scooter in the mid-range tier. The XR Elite goes further with an 18.6-mile range from its 7.8Ah detachable battery, plus IPX4 water resistance for riding in light rain. The detachable battery is a genuine convenience feature since you can charge it separately without bringing the whole scooter inside.
The G3 Plus introduces 10-inch pneumatic tires and dual disc brakes with ABS, a significant safety upgrade. Larger tires handle road imperfections much better than 8.5-inch wheels, and dual disc brakes provide more consistent stopping power in wet conditions.
The G4 is the standout of this tier and arguably the best overall value in the Gotrax lineup. With a 36V 10.4Ah battery (374.4Wh), it delivers a genuine 25-mile range. The 500W variant (G4 Pro) handles hills noticeably better than the 350W base model. The G4 is also one of the few Gotrax models with confirmed Bluetooth and app support, plus an electronic code lock for security. It carries a 4.62/5 star rating across 509 reviews. To learn more about its speed capabilities, see our comprehensive guide to Gotrax scooter speeds.
Premium Commuter Tier ($450-$900)
The premium tier pushes into serious commuter territory with 500W motors, ranges up to 48 miles, and features like front suspension, solid tires, and digital code locks. These scooters weigh more (45-55 pounds) but offer substantially more capability.
| Model | Price | Motor | Top Speed | Range | Weight | Max Rider | Tires | Key Feature |
|---|---|---|---|---|---|---|---|---|
| Eclipse | $449.99 | 500W | 20 mph | 28 mi | ~48 lbs | 264 lbs | 10" solid honeycomb | Front double suspension |
| Eclipse Ultra | $510-$899 | 500W (750W peak) | 20 mph | 32 mi | 55 lbs | 264 lbs | 10" pneumatic | 48V battery, seat option |
| GMAX | $499-$599 | 500W | 20 mph | 42 mi | ~46 lbs | 265 lbs | 10" solid honeycomb | 42-mile range, puncture-proof |
| GMAX Ultra | $549-$799 | 500W | 20 mph | 45 mi | 46 lbs | 220 lbs | 10" pneumatic | LG cells, 45-mile range |
| G6 Commute | $799-$899 | 500W | 20 mph | 48 mi (25-35 real) | 45-51 lbs | 220-264 lbs | 9-10" pneumatic | Flagship commuter, underglow LEDs |
The Eclipse and Eclipse Ultra bring front double suspension to the Gotrax lineup, which makes a noticeable difference on rough roads. The Eclipse Ultra steps up to a 48V 15Ah battery and a 750W peak motor, delivering 32 miles of range with the power to handle moderate hills. A seat variant ($729.99) is available for riders who prefer a sit-down experience. The Eclipse Ultra carries a 4.73/5 star rating across 242 reviews. However, some owners report E9 overheating errors during extended rides in hot weather.
The GMAX and GMAX Ultra are the range champions of the single-motor lineup. The GMAX delivers 42 miles on its 36V 15.6Ah battery with puncture-proof honeycomb tires, while the GMAX Ultra pushes to 45 miles using premium LG battery cells (36V 17.5Ah, 630Wh). If you need maximum range without stepping up to a dual-motor scooter, the GMAX Ultra at $549 on sale is exceptional value. It is UL 2272 certified and supports riders up to 265 lbs.
The G6 Commute is the flagship single-motor Gotrax. Its 48-mile claimed range translates to roughly 25-35 miles in real-world riding, which still exceeds most commuters' needs. The G6 features a front suspension fork, cruise control that auto-engages after 10 seconds at a constant speed, and purple underglow LEDs with a breathing effect. It has a 4.74/5 star rating across 502 reviews, making it the highest-rated scooter in the Gotrax lineup. For a deeper look at pricing across the range, check our comprehensive Gotrax pricing guide.
Performance / Dual Motor Tier ($999-$1,999)
Gotrax entered the performance scooter market in 2025 with the GX series, featuring dual motors, full suspension, and significantly higher speed and range. This puts them in competition with brands like Kaabo, Dualtron, and Apollo for the first time.
| Model | Price | Motors | Top Speed | Range | Max Rider | Key Feature |
|---|---|---|---|---|---|---|
| GX1 | $999-$1,499 | Dual 2x600W (1200W) | 30 mph | 35 mi | 300 lbs | Entry-level performance, full suspension |
| GX2 | $1,299-$1,799 | Dual 2x800W (1600W) | 35 mph | 40 mi | 300 lbs | Mid-level performance, higher speed |
| GX3 | $1,799-$2,199 | Dual 2x1000W (2000W) | 38 mph | 60 mi | 300 lbs | Flagship: 1210Wh battery, hydraulic suspension, off-road tires |
The GX1 at $999 on sale is a compelling entry into dual-motor territory. With 1200W of combined power and a 300-pound weight capacity, it delivers 30 mph top speed and 35 miles of range. Full suspension on both front and rear handles rough terrain that would be uncomfortable or dangerous on a budget scooter. The GX1 carries a 4.5/5 rating across 147 reviews.
The GX2 steps up to 1600W and 35 mph, while the GX3 represents Gotrax's most ambitious scooter yet: 2000W of dual-motor power, 38 mph top speed, 60 miles of range from a massive 1210Wh battery, 11-inch knobby off-road tires, and a fully adjustable hydraulic suspension system. At $1,799-$1,999, the GX3 competes directly with established performance brands but benefits from Gotrax's 2-year warranty, which is significantly longer than most competitors offer at this price point.
Side-by-Side Model Comparison
With so many models, choosing the right one can be overwhelming. This comparison table covers the five most popular Gotrax scooters across different price points and use cases.
| Spec | GXL V2 | G4 | G6 Commute | Eclipse Ultra | GX3 |
|---|---|---|---|---|---|
| Price | $227-$350 | $399-$599 | $799-$899 | $510-$899 | $1,799-$2,199 |
| Motor | 250W | 350W/500W | 500W | 500W (750W peak) | Dual 2x1000W |
| Top Speed | 15.5 mph | 20 mph | 20 mph | 20 mph | 38 mph |
| Range | 12 mi | 25 mi | 48 mi (25-35 real) | 32 mi | 60 mi |
| Battery | 36V 5.2Ah | 36V 10.4Ah | 48V 15-16Ah | 48V 15Ah | 1210Wh |
| Weight | 26.5 lbs | 36-37.8 lbs | 45-51 lbs | 55 lbs | N/A |
| Max Rider | 220 lbs | 220 lbs | 220-264 lbs | 264 lbs | 300 lbs |
| Tires | 8.5" pneumatic | 10" pneumatic | 9-10" pneumatic | 10" pneumatic | 11" off-road knobby |
| Suspension | None | Optional variant | Front fork | Dual front | Full hydraulic |
| Bluetooth | No | Yes | Not confirmed | Not confirmed | Not confirmed |
| Code Lock | No | Yes | No | Yes | No |
| Best For | Budget buyers | Daily commuters | Long-range commuters | Comfort-focused riders | Performance/off-road |
Gotrax Bluetooth and App: What Actually Works?
This is one of the most commonly searched topics about Gotrax scooters, and the honest answer is not great. The Gotrax app and Bluetooth connectivity have significant problems that buyers should understand before purchasing. For a detailed pairing walkthrough, see our step-by-step guide to connecting Bluetooth to your Gotrax electric scooter.
Which Gotrax Models Have Bluetooth?
Only the G4 (and G4 Pro variants) have confirmed, consistent Bluetooth support. Some batches of the Apex series and late-production GXL V2 units shipped with Bluetooth hardware, but this is inconsistent. The G6, Eclipse, GMAX, GX series, XR Ultra, XR Elite, Rival, and Apex XL are not confirmed to have Bluetooth.
What Happened to the Gotrax App?
The Gotrax app situation deteriorated significantly in 2025:
Android: The Gotrax app was removed from the Google Play Store as of February 17, 2025. It is no longer available for new installations. Side-loading the APK file is technically possible but not recommended due to security concerns and the app's already poor functionality.
iOS: The app is still available on the Apple App Store but carries a 1.7-star rating. The last update was September 16, 2023 (version 1.0.0), meaning it has not been updated in over two years.
What Does the Gotrax App Actually Do?
When the app works (which is inconsistent), it provides speed display, trip data and mileage tracking, battery status with remaining range estimates, fault code readouts, and speed mode selection. It does not provide firmware updates (despite being advertised), remote locking, anti-theft features, or ride history exports.
Common Bluetooth Problems
Owners frequently report that the app connects to incorrect devices like smart heaters or thermostats instead of the scooter. Other common issues include the scooter not being discoverable even when the Bluetooth indicator is active, app crashes during connection attempts, and random disconnections during rides.
The bottom line: If Bluetooth connectivity and app features are important to you, Gotrax is not the right brand. Competitors like Segway Ninebot and Hiboy offer significantly more reliable app experiences. If you are set on a Gotrax model, buy it for its hardware specs and price, and consider the app a potential bonus rather than a feature you can depend on.
Gotrax Troubleshooting Guide
Gotrax scooters are generally reliable for their price point, but issues do arise. Below are the most common problems and their solutions. For specific issues, we also have detailed guides linked throughout this section.
Gotrax Scooter Not Turning On?
This is the single most common troubleshooting query for Gotrax owners. Work through these steps in order:
1. Check the battery charge level. Plug in the charger and verify the indicator light turns red (charging) and eventually green (full). If the light does not turn on at all, the charger or charging port may be faulty. See our step-by-step Gotrax charging guide for details.
2. Inspect wire connections. Vibration from riding can loosen connectors between the charging port and battery. Tighten all visible wire connections and clean any corrosion with a soft cloth.
3. Try removing and reconnecting the battery. On models with accessible batteries, disconnect the battery, wait 30 seconds, and reconnect it.
4. Check the brake lever switch. If the brake lever switch is stuck in the "on" position, the motor will not engage even though the display may power on. Make sure the brake lever returns fully to its resting position.
5. Perform a factory reset. Hold the power button for 5-10 seconds, or disconnect and reconnect the battery to reset the controller.
6. If lights only turn on when the charger is plugged in, this typically indicates a defective battery pack that needs replacement.
For a complete walkthrough, see our guide on how to turn on a Gotrax electric scooter.
Gotrax Scooter Beeping?
Beeping usually indicates an error code, low battery, or a stuck brake lever. Check your display for an error code (see the error codes section below), make sure the battery has adequate charge, and verify the brake lever is not engaged. We have a dedicated guide for troubleshooting beeping on your Gotrax scooter.
Flat Tire Repair
Pneumatic tire models (GXL V2, Rival, Apex, Apex Pro, XR Ultra, XR Elite, G3 Plus, G4, G6, GMAX Ultra, and Eclipse Ultra) can get flat tires. You will need a 10mm-17mm wrench or socket set, 2-3 tire levers, and a bicycle pump with a Schrader valve. The basic process involves removing the axle nuts, disconnecting the motor cable for rear wheels (photograph the connector orientation first), using tire levers to remove the tire from the rim, replacing or patching the inner tube, and reinflating to the manufacturer-specified PSI. Our complete flat tire repair guide walks through every step with details for specific models.
To avoid flat tires entirely, consider models with solid honeycomb tires: the Apex XL, Eclipse, and GMAX.
Throttle Not Responding
If your throttle stops working, check the throttle wire connection at the handlebar where it runs into the stem. Reseat the connector if it is loose. Verify that the brake lever switch is not stuck in the engaged position, which prevents the motor from activating as a safety feature. If the battery voltage is too low, the throttle may also be unresponsive until the scooter is charged. If the throttle voltage is out of range, the controller may need replacement.
Brake Adjustment
To adjust the disc brakes, remove the two upward-facing caliper screws using a 4mm Allen key. Adjust cable tension by loosening the barrel adjuster at the brake lever. Make sure the rotor is straight and the pads have adequate thickness. Replacement brake calipers and pads are available at gotrax.com.
Dashboard Display Issues
If your display is flickering, showing incorrect data, or not turning on, clean the connector between the console and the battery. Check for water ingress, especially on models without IPX4 water resistance. Try a factory reset by power cycling the scooter or disconnecting the battery. If the issue persists, the console unit may need replacement; parts are available at gotrax.com/pages/parts.
Gotrax Error Codes Explained
When your Gotrax scooter displays an error code, here is what each one means and how to fix it:
| Error Code | Meaning | How to Fix |
|---|---|---|
| E1 | Communication failure between console and controller | Clean the connector between the console and battery with a soft cloth. If the error persists, the console may need replacement. |
| E2 | Brake lever failure or brake sensor malfunction | Clean the brake connector. Check if the brake lever is stuck. Replace the console if cleaning does not resolve it. |
| E3 | Throttle or handlebar malfunction | Replace the console first. If the error continues, the controller needs replacement. |
| E4 | Motor failure or current issue (front motor) | Replace the controller. If that does not work, the battery may need replacement. |
| E5 | Controller or body-end failure | Replace the controller. If the error persists, the scooter may need full replacement under warranty. |
| E6 | Rear motor malfunction (XR Ultra/Elite models) | Check motor wire connections. The rear motor may need replacement. |
| E9 | Overheating (reported on G6, Eclipse models) | Turn off the scooter and let it cool down completely. Avoid extended continuous rides in high temperatures. If it recurs frequently, contact Gotrax support. |
For E1 through E3 errors, cleaning the connectors solves the problem in the majority of cases. These connections can work loose from vibration during riding. For E4 and E5 errors, contact Gotrax support to arrange a warranty replacement if your scooter is within the 2-year coverage period.
Can You Remove the Gotrax Speed Limiter?
This is one of the most searched questions about Gotrax scooters, so we will be completely straightforward: no, you cannot remove the speed limiter on a Gotrax electric scooter.
Unlike Segway Ninebot scooters, which use firmware that can be modified with third-party tools, Gotrax scooters embed their speed limiters in the Battery Management System (BMS). This is a hardware-level restriction that cannot be bypassed through firmware updates, app modifications, or controller reprogramming. The proprietary firmware architecture is incompatible with the kind of hacking tools available for other brands.
What you can do is switch between the built-in speed modes using the display button. Most Gotrax scooters have 2-3 speed modes. The highest mode unlocks the full advertised top speed (15.5 mph on budget models, 20 mph on mid-range and premium models). For a thorough explanation, read our guide on the Gotrax speed limiter and what you can actually do about it.
We strongly advise against attempting any physical modifications. Doing so voids your 2-year warranty, violates CPSC regulations (which cap electric scooters at 20 mph and 750W), and dramatically increases your injury risk. Research shows that modified scooters see injury rates jump from 30-40% to 70-80% at speeds above 20 mph. For tips on maximizing speed within safe limits, see our guide on how to make your Gotrax scooter faster.
Gotrax vs Hiboy vs Segway Ninebot
Gotrax competes most directly with Hiboy and Segway Ninebot in the budget-to-mid-range electric scooter market. Here is how they compare at similar price points:
| Feature | Gotrax GXL V2 (~$270) | Hiboy S2 (~$400) | Segway Ninebot E2 (~$300) |
|---|---|---|---|
| Motor | 250W | 350W | 250W |
| Top Speed | 15.5 mph | 19 mph | 12.4 mph |
| Range | 12 mi | 17 mi | 15.5 mi |
| Weight | 26.5 lbs | 33 lbs | 30 lbs |
| Tires | 8.5" pneumatic | 8.5" solid | 8.1" pneumatic |
| App Quality | Broken | Working | Working |
| Warranty | 2 years | 1 year | 1 year |
| Key Advantage | Lowest price, longest warranty | Solid tires, working app, faster | Build quality, reliable app |
| Key Weakness | No working app, shorter range | Heavier, more expensive | Slowest top speed |
Where Gotrax Wins
Price: Gotrax is consistently $50-$150 cheaper than comparable Hiboy and Segway models. If budget is your primary concern, Gotrax offers more scooter per dollar than any major competitor.
Model variety: With over 16 models across four price tiers, Gotrax has a scooter for virtually every use case and budget. Hiboy and Segway offer fewer options.
Warranty: The 2-year warranty is industry-leading for the budget segment. Most competitors offer only 1 year.
Where Gotrax Falls Short
App and Bluetooth: This is Gotrax's biggest weakness. Both Hiboy and Segway Ninebot offer functional, regularly updated apps with features like GPS tracking, firmware updates, and ride statistics. Gotrax's app is essentially abandoned.
Customer support: Gotrax has historically received lower customer support ratings than Segway. The company received an "F" BBB rating in 2022, and reviews on PissedConsumer average 1.6 stars. Segway's support infrastructure is significantly more robust.
Hill climbing: At equivalent price points, Hiboy and especially Segway scooters tend to handle inclines better due to higher-torque motor designs.
If you value a working app and top-tier customer support over price, Segway Ninebot or Hiboy may be better choices. If you want the most hardware for the least money and can live without app features, Gotrax remains the value leader. For riders who want a premium build quality with reliable app connectivity and a swappable battery system, Levy Electric scooters offer a strong middle ground between budget and premium.
Which Gotrax Scooter Is Right for You?
With so many models available, picking the right Gotrax comes down to your specific use case and budget. Here are our recommendations by scenario:
Best Gotrax for Students and Short Commutes
Pick: GXL V2 ($227-$350) or Rival ($200-$299)
If your commute is under 5 miles each way and you need something lightweight to carry into buildings, the GXL V2 or Rival at under 27 pounds is the right choice. Both fold down quickly and fit under a desk or in a closet. The 12-mile range covers most campus-to-campus or apartment-to-office trips with margin to spare. The Rival tends to be cheaper at Walmart; the GXL V2 has wider availability. For folding instructions, see our guides on folding and unfolding your Gotrax scooter.
Best Gotrax for Daily Commuting
Pick: G4 ($399-$599)
The G4 is the best overall value for daily commuters. The 25-mile range handles most round-trip commutes without anxiety about running out of battery. The 20 mph top speed keeps up with urban traffic, 10-inch tires absorb road imperfections, and the electronic code lock provides basic security when you park at your destination. The 500W variant (G4 Pro) is worth the upgrade if your route includes any hills.
Best Gotrax for Maximum Range
Pick: GMAX Ultra ($549-$799) or G6 Commute ($799-$899)
If your commute is long or you want to ride without worrying about battery, the GMAX Ultra delivers 45 miles of range at a significantly better price than the G6. The G6 Commute claims 48 miles but realistically delivers 25-35 miles. For the price difference, the GMAX Ultra is the better value for most riders. If you want the absolute maximum range and have the budget, the GX3 delivers 60 miles. For charging best practices, read our guide on charging your Gotrax scooter efficiently.
Best Gotrax for Heavy Riders
Pick: GX1 ($999-$1,499) for riders up to 300 lbs, or Eclipse Ultra ($510-$899) for riders up to 264 lbs
Most Gotrax scooters are capped at 220 pounds. If you are above that weight, the GX series supports up to 300 pounds with dual motors that can actually maintain speed under heavier loads. For riders between 220 and 264 pounds who do not need dual-motor performance, the Eclipse Ultra, GMAX, and Apex XL all support 264-265 pounds.
Best Gotrax for Flat-Tire-Free Riding
Pick: Apex XL ($244-$350) or GMAX ($499-$599)
Both use solid honeycomb tires that cannot get punctures. The tradeoff is a slightly rougher ride compared to pneumatic tires, but you will never need to deal with tire repairs or carry a pump.
Best Gotrax for Off-Road or Performance
Pick: GX3 ($1,799-$1,999)
The GX3 is the only Gotrax built for genuine off-road use. Its 11-inch knobby tires, fully adjustable hydraulic suspension, and 2000W dual motors can handle trails, dirt paths, and rough terrain. At 38 mph and 60 miles of range, it also works as a high-performance urban commuter.
Warranty and Customer Support
Understanding Gotrax's warranty and support infrastructure is important before you buy, especially since customer service quality is one of the brand's weaker areas.
What Does the Gotrax Warranty Cover?
All adult Gotrax electric scooters come with a 2-year warranty covering manufacturer defects. This is one of the longest warranties in the budget scooter segment; most competitors offer only 1 year. The warranty covers defective motors, batteries, controllers, and other components that fail under normal use. It does not cover wear items like brake pads and tires, damage from modifications, or damage from accidents or misuse.
How to File a Warranty Claim
To file a claim, go to gotrax.com/pages/warranty-claim and select where you purchased the product. Fill out the form with your order number (for gotrax.com purchases) or a copy of your receipt (for Amazon, Walmart, Target, or Best Buy purchases). You must upload photos or video showing the issue. Gotrax will not process a claim without visual documentation. Expect an initial response within 48 hours, and refunds take up to 72 hours to process after approval.
Return Policy
Gotrax offers a 14-day return window from the date of receipt. After approval, you have 30 days to ship the item back. Important caveat: used items with under 20 miles on them are subject to up to a 50% restocking fee, and return shipping is the buyer's responsibility. For returns, purchasing through Amazon or Walmart typically offers more favorable return policies than buying direct from gotrax.com.
Customer Support Quality: An Honest Assessment
Gotrax's customer support is a known pain point. The company received an "F" rating from the Better Business Bureau in 2022, and customer reviews on PissedConsumer average 1.6 stars across 67 reviews. Common complaints include slow response times, difficulty reaching managers, products arriving damaged, and delays in warranty fulfillment.
On the positive side, Gotrax does have a US-based support team reachable by phone at 1-844-446-8729 (Monday through Friday, 9 AM to 5 PM MST) and by email at Support@gotrax.com. The 2-year warranty itself is generous, and many owners do get their issues resolved, though it may take more persistence than it should.
Our advice: save all your purchase documentation, take photos of any issues immediately, and be thorough in your warranty claim submissions. Including clear video evidence significantly speeds up the process. For more context on Gotrax's safety certifications and what they mean, see our guide on UL certification for Gotrax scooters.
Where to Buy a Gotrax Scooter
Gotrax scooters are widely available through multiple retail channels. For a complete breakdown of every purchasing option, see our ultimate guide to where to buy Gotrax scooters.
Gotrax.com (Direct): Often has the best sale prices, especially during holiday events. You also get access to certified refurbished models at discounted prices. The downside is the 14-day return window with potential restocking fees.
Amazon: Wide model selection, fast shipping with Prime, and Amazon's customer-friendly return policy makes this the safest purchase option for most buyers. Prices are competitive and frequently match gotrax.com sales.
Walmart: Available both in-store and online. The Rival model is primarily sold through Walmart, often at the lowest prices in the budget tier. Frequent sales and easy in-store returns.
Best Buy, Target, and Lowe's: Select models are available at these retailers, typically the more popular models like the GXL V2, Apex series, and G4.
For any retailer, check the warranty claim process before purchasing. Having an Amazon or Walmart order makes it easier to get support since you can return through those retailers if Gotrax's warranty process is too slow.
Frequently Asked Questions
Are Gotrax electric scooters any good?
Yes, for the price. Gotrax dominates the budget segment because they offer competitive specs at lower prices than Hiboy, Segway, or other major brands. The GXL V2 and G4 are genuinely good scooters for their respective price points. The main weaknesses are a broken app ecosystem and below-average customer support. If you prioritize value and hardware specs over smart features, Gotrax is a solid choice. For a deeper dive, read our full article on whether Gotrax electric scooters are good.
How fast do Gotrax scooters go?
Budget models (GXL V2, Rival, Apex) top out at 15.5 mph. Mid-range and premium models (G4, G6, Eclipse, GMAX) reach 20 mph. The performance GX series ranges from 30 mph (GX1) to 38 mph (GX3). Keep in mind that real-world speeds are typically 1-3 mph lower than advertised, depending on rider weight, terrain, and battery charge level. For detailed speed data, see our guide to Gotrax scooter speeds.
How long does a Gotrax scooter battery last?
Battery range depends on the model: 10-12 miles on budget models, 16-25 miles on mid-range models, 28-48 miles on premium models, and up to 60 miles on the GX3. Charge times range from 3-4 hours on smaller batteries to 6-7 hours on larger ones. Lithium-ion batteries typically retain 80% of their capacity through 300-500 full charge cycles, which translates to roughly 2-4 years of regular use. Proper charging habits extend battery life significantly. See our efficient charging guide for best practices.
Does the Gotrax app work with Android?
No. The Gotrax Android app was removed from the Google Play Store in February 2025 and is no longer available for installation. The iOS app is still downloadable but has a 1.7-star rating and has not been updated since September 2023. Bluetooth features are only confirmed on the G4 and some Apex models. For the most current pairing information, see our Bluetooth connection guide.
Can you ride a Gotrax scooter in the rain?
Only the XR Elite has an official IPX4 water-resistance rating. Most Gotrax scooters do not have formal water resistance ratings, which means riding in rain risks water damage to electrical components. Light splashes on most models are usually fine, but riding through puddles or in heavy rain is not recommended and can void the warranty. If you regularly encounter wet conditions, look for scooters with at least IPX4 certification or consider models with solid honeycomb tires to avoid hydroplaning issues with pneumatic tires.
How much does a Gotrax scooter cost?
Gotrax scooters range from about $199 (Apex Pro on sale) to $1,999 (GX3 at MSRP). The most popular price points are $227-$350 for budget models and $399-$599 for commuter models. Sale prices can be significantly lower than MSRP, especially during Black Friday, Prime Day, and seasonal promotions. Certified refurbished models offer additional savings through gotrax.com. For detailed pricing across every model, see our complete pricing guide.
What is the best Gotrax scooter for adults?
The G4 is the best overall Gotrax for most adults. It balances range (25 miles), speed (20 mph), tire size (10 inches), and price ($399-$599) better than any other model in the lineup. For budget-conscious buyers, the GXL V2 at $227-$300 is the most popular choice. For maximum range, the GMAX Ultra delivers 45 miles at $549. For heavy riders over 220 pounds, look at the Eclipse Ultra (264 lbs) or GX1 (300 lbs).
Where can I find Gotrax replacement parts?
Gotrax sells replacement parts directly at gotrax.com/pages/parts, including chargers, tires, brake components, controllers, and console units. Amazon also carries some third-party compatible parts. When ordering parts, make sure to match the exact model number since components are not interchangeable between all models. Replacement chargers must match the correct voltage for your specific battery (36V or 48V systems use different chargers).
If you are exploring alternatives to Gotrax and want a scooter with a proven app experience, swappable batteries, and responsive US-based customer support, take a look at Levy Electric scooters. Levy's modular battery design lets you carry a spare and double your range, solving one of the most common limitations of any electric scooter.