Razor Electric Scooter Complete Guide: Every Model, Specs & Troubleshooting
The complete Razor electric scooter guide covering every model from the E100 to the EcoSmart Metro. Compare specs, find troubleshooting fixes, charger compatibility, and decide which Razor is right for you.
Razor is the most recognizable name in electric scooters, and for good reason. Since launching the original Razor A kick scooter in 2000 and selling nearly a million units per month at its peak, the Cerritos, California-based company has expanded into a massive lineup of electric scooters, dirt bikes, seated utility scooters, and premium commuter models. Whether you are a parent shopping for your child's first electric scooter, a teenager looking to squeeze more speed out of an E100, or an adult considering the EcoSmart Cargo for neighborhood errands, this guide covers every current Razor electric scooter model with full specifications, charger compatibility, troubleshooting steps, serial number lookup instructions, and honest comparisons against competitors like Gotrax, Hiboy, and Segway.
Table of Contents
- Razor Company History and Overview
- E-Series Standing Electric Scooters
- Power Core Series
- E Prime Series (Foldable Commuter Scooters)
- EcoSmart Series (Seated and Utility Scooters)
- Premium Adult Models: E-XR and Icon
- MX Series Electric Dirt Bikes
- Side-by-Side Comparison of All Models
- Charger Compatibility Guide
- Troubleshooting Common Problems
- Serial Number Lookup Guide
- Speed Limiter Removal and Modifications
- Razor vs. Competitors
- Buying Guide: Which Razor Is Right for You?
- Frequently Asked Questions
Razor Company History and Overview
In 1999, American entrepreneur Carlton Calvin read a Los Angeles Times article about folding scooters becoming the hottest trend in Tokyo. He partnered with Taiwanese inventor Gino Tsai, who had designed the original folding kick scooter mechanism, and Robert Chen through JD Corporation. Together they formed Razor USA in 2000, operating out of a small warehouse in Cerritos, California, with just 30 to 40 employees.
The timing was perfect. The Razor A kick scooter became a cultural phenomenon, winning Toy of the Year in 2001 and fueling a worldwide scooter craze. From that foundation, Razor expanded methodically into electric-powered products: electric scooters for kids and teens, electric dirt bikes, hoverboards, go-karts, and eventually adult commuter scooters. In March 2024, MM Platform Company acquired Razor USA, though the brand continues to operate independently.
Today, Razor sells electric scooters at virtually every major American retailer including Walmart, Target, Best Buy, Amazon, and Costco during holiday season. Their product line spans from the $120 Power Core E90 for eight-year-olds all the way up to the $1,099 EcoSmart Cargo, a 1,000-watt utility scooter with a two-person seat and cargo rack. Razor backs their electric products with a 90-day warranty covering manufacturing defects, with customer support available at 1-866-467-2967 during weekday business hours.
E-Series Standing Electric Scooters
The E-Series is the backbone of Razor's lineup and the product line most people picture when they think of a Razor electric scooter. These are standing scooters with chain-driven motors, sealed lead-acid batteries, and a straightforward design that has proven itself over two decades. None of the standard E-Series models fold, and all require approximately 12 hours for a full charge. If you are troubleshooting an E-Series model, check out our step-by-step guide to fixing the Razor E200.
Razor E100
The E100 is Razor's entry-level electric scooter for kids ages 8 and up. It features a 100-watt chain-driven motor, a top speed of 10 mph, and approximately 40 minutes of continuous ride time on a single charge. The front tire is a 4.9-inch pneumatic while the rear is a non-pneumatic solid tire. At 29 pounds with a 120-pound weight capacity, it is clearly designed for younger riders. Pricing typically falls between $160 and $200.
| Spec | Razor E100 |
|---|---|
| Price | $160 - $200 |
| Motor | 100W chain-driven |
| Top Speed | 10 mph |
| Range | 5 - 7 miles |
| Run Time | ~40 min continuous |
| Weight | 29 lbs |
| Max Rider Weight | 120 lbs |
| Battery | 24V (two 12V sealed lead-acid) |
| Charge Time | ~12 hours |
| Brakes | Hand-operated front brake |
| Recommended Age | 8+ |
| Foldable | No |
Razor E200 / E200S
The E200 steps up to a 200-watt motor and 12 mph top speed, making it suitable for riders 13 and older with a 154-pound weight limit. Both tires are 8-inch pneumatics, which provide a smoother ride over bumps compared to the E100. The E200S variant adds a removable padded seat for about $20 to $30 more. At around $230 to $280, it sits in the sweet spot for teenage riders who want more speed than the E100 without jumping to the adult-oriented E300.
| Spec | Razor E200 / E200S |
|---|---|
| Price | $230 - $280 (E200S ~$20-30 more) |
| Motor | 200W chain-driven |
| Top Speed | 12 mph |
| Range | ~8 miles |
| Run Time | ~40 min continuous |
| Weight | 38 lbs |
| Max Rider Weight | 154 lbs |
| Battery | 24V (two 12V sealed lead-acid) |
| Charge Time | ~12 hours |
| Tires | 8" pneumatic |
| Brakes | Hand-operated rear brake |
| Recommended Age | 13+ |
| Foldable | No |
Razor E300 / E300S
The E300 is the most powerful scooter in the standard E-Series. Its 250-watt motor pushes the top speed to 15 mph with a 10-mile range. The 220-pound weight capacity opens it up to adult riders, and the 9-inch pneumatic tires handle rougher pavement well. Weighing 46 pounds, it is noticeably heavier than the E200 but still manageable. Prices hover between $270 and $300, with the seated E300S variant costing about $20 more. For riders who want E-Series reliability with real usable speed, the E300 is the go-to choice.
| Spec | Razor E300 / E300S |
|---|---|
| Price | $270 - $300 (E300S ~$20 more) |
| Motor | 250W chain-driven |
| Top Speed | 15 mph |
| Range | ~10 miles |
| Run Time | ~40 min continuous |
| Weight | 46 lbs |
| Max Rider Weight | 220 lbs |
| Battery | 24V (two 12V sealed lead-acid) |
| Charge Time | ~12 hours |
| Tires | 9" pneumatic |
| Brakes | Hand-operated rear brake |
| Recommended Age | 13+ |
| Foldable | No |
Power Core Series
Razor's Power Core lineup represents a meaningful upgrade over the standard E-Series thanks to one key innovation: hub motors. Instead of a chain-driven system that requires periodic tension adjustment and lubrication, Power Core scooters use a maintenance-free hub motor built directly into the wheel. No chain to align, tighten, or replace. For parents tired of dealing with chain maintenance on their kid's scooter, this is a significant quality-of-life improvement.
Power Core E90
The Power Core E90 is Razor's most affordable electric scooter at $120 to $150. Despite its budget price, it offers an impressive 80 minutes of continuous ride time thanks to its efficient 90-watt hub motor and single 12V battery. It weighs just 22 pounds, making it the lightest electric scooter in the Razor lineup. The trade-off is a push-button throttle that operates as on/off rather than variable speed, and urethane and TPU tires that do not absorb bumps as well as pneumatics. For young riders ages 8 and up who just want an easy, low-maintenance ride, the E90 is hard to beat on value.
| Spec | Power Core E90 |
|---|---|
| Price | $120 - $150 |
| Motor | 90W hub motor (maintenance-free) |
| Top Speed | 10 mph |
| Run Time | ~80 min continuous |
| Weight | 22 lbs |
| Max Rider Weight | 120 lbs |
| Battery | 12V sealed lead-acid |
| Charge Time | ~12 hours |
| Throttle | Push-button (on/off) |
| Recommended Age | 8+ |
Power Core E100
The Power Core E100 bumps the motor to 100 watts and adds a twist-grip variable speed throttle, giving riders more control over their speed compared to the E90's binary on/off button. It runs on a 24V battery system and reaches 11 mph. The front tire is pneumatic while the rear is a flat-free rubber tire. At $150 to $180, it is the best option for younger riders who want hub motor reliability with adjustable speed control.
| Spec | Power Core E100 |
|---|---|
| Price | $150 - $180 |
| Motor | 100W hub motor (maintenance-free) |
| Top Speed | 11 mph |
| Run Time | ~60 min continuous |
| Weight | 26 lbs |
| Max Rider Weight | 120 lbs |
| Battery | 24V (two 12V sealed lead-acid) |
| Charge Time | ~12 hours |
| Throttle | Twist-grip (variable speed) |
| Recommended Age | 8+ |
E Prime Series (Foldable Commuter Scooters)
The E Prime series marks Razor's push into the adult commuter market. These scooters feature lithium-ion batteries instead of lead-acid, brushless hub motors, foldable stems, and charge times under five hours. They are lighter, faster, and more portable than anything in the E-Series. If you are considering an E Prime as your daily commuter, you might also want to explore Levy Electric scooters, which are specifically designed for adult commuting with swappable batteries and longer range.
E Prime (Original / 1st Gen)
The original E Prime introduced Razor's commuter scooter concept with a 250-watt brushless hub motor, 15 mph top speed, 36V lithium-ion battery, and a foldable design at just 21 pounds. It has been discontinued but can still be found through some retailers. The 176-pound weight limit and 8-inch airless flat-free tires made it a viable option for lighter adult riders, though the limited range of about 7 miles kept it best suited for short urban trips.
E Prime Air
The E Prime Air upgraded the original with a pneumatic front tire for better ride comfort, a slightly higher weight capacity of 200 pounds, and UL2271 battery certification for improved safety. Performance specs remain similar to the original: 250 watts, 15 mph, roughly 7.5 miles of range. At around $420, it occupies a mid-tier price point among foldable commuter scooters.
E Prime III
The E Prime III is the flagship of the E Prime series and Razor's strongest entry in the adult commuter space. It delivers 18 mph, up to 15 miles of range, and includes a disc brake, LED headlight, brake-activated taillight, reflective decals, and a security lock point. The 220-pound weight capacity at 24.2 pounds makes it practical for most adult riders. Priced between $389 and $499, it competes directly with budget commuter scooters from Gotrax and Hiboy.
| Spec | E Prime (Original) | E Prime Air | E Prime III |
|---|---|---|---|
| Price | ~$379 (discontinued) | ~$420 | $389 - $499 |
| Motor | 250W brushless hub | 250W brushless hub | 250W brushless hub |
| Top Speed | 15 mph | 15 mph | 18 mph |
| Range | ~7 miles | ~7.5 miles | ~15 miles |
| Weight | ~21 lbs | ~21.8 lbs | 24.2 lbs |
| Max Rider Weight | 176 lbs | 200 lbs | 220 lbs |
| Battery | 36V lithium-ion | 36V lithium-ion (UL2271) | 36V lithium-ion |
| Charge Time | ~3.5 - 4 hrs | ~3.5 - 5 hrs | ~4 - 5 hrs |
| Brakes | Hand-operated rear | Hand-operated rear | Hand-operated disc |
| Foldable | Yes | Yes | Yes |
| Recommended Age | 14+ | 14+ | 14+ |
EcoSmart Series (Seated and Utility Scooters)
The EcoSmart series occupies a unique niche in Razor's lineup. These are large-wheeled, seated electric scooters with bamboo decks, built-in cargo capacity, and a design that feels more like a small electric moped than a traditional scooter. They are designed for neighborhood errands, campus commuting, and short utility trips. The 16-inch pneumatic tires provide excellent ride quality over rough pavement and gravel.
EcoSmart Metro (Original Chain-Driven)
The original EcoSmart Metro is a 500-watt chain-driven scooter that reaches 18 mph with a 12-mile range. It comes with a padded seat, bamboo deck, rear luggage rack, basket, and kickstand. At 65 pounds it is heavy, and the 36V lead-acid battery system means 12-hour charge times. The 16-inch pneumatic tires deliver a comfortable ride. Pricing ranges from $450 to $550. For riders aged 16 and up who want a seated option with cargo hauling ability, the Metro is a proven design.
EcoSmart Metro HD
The Metro HD replaces the chain-driven motor with a 350-watt variable-speed brushless hub motor, eliminating chain maintenance entirely. Despite the lower wattage, the hub motor provides smoother acceleration and 60 minutes of run time compared to the original Metro's 40 minutes. Top speed drops slightly to 15.5 mph but range stays at 12 miles. At 73 pounds, it is even heavier than the original. Priced between $425 and $470, the Metro HD is the better buy for most riders due to its lower maintenance requirements.
EcoSmart SUP (Stand-Up Platform)
The EcoSmart SUP is essentially a Metro HD without the seat. It uses the same 350-watt hub motor, 36V lead-acid battery, and 16-inch pneumatic tires, but replaces the seat with a wider bamboo deck designed for standing. At around $310 to $400, it is the most affordable way into the EcoSmart platform. It appeals to riders who want the big-wheel stability of the EcoSmart design but prefer standing.
EcoSmart Cargo
The EcoSmart Cargo is Razor's most powerful and most expensive scooter. Its 1,000-watt hub motor on a 48V lithium-ion battery delivers 19.9 mph and 16.6 miles of range. The 300-pound weight capacity accommodates a rider plus a rear passenger or heavy cargo. A five-speed toggle, dual disc brakes, padded seat, rear passenger seat, and detachable basket with customizable cargo rack make it a genuine utility vehicle. At $999 to $1,099, it positions Razor in the utility cargo scooter market alongside brands like NIU. For anyone 18 and older who needs a two-person, cargo-hauling electric scooter for neighborhood use, the Cargo is Razor's flagship offering.
| Spec | EcoSmart Metro | Metro HD | EcoSmart SUP | EcoSmart Cargo |
|---|---|---|---|---|
| Price | $450 - $550 | $425 - $470 | $310 - $400 | $999 - $1,099 |
| Motor | 500W chain-driven | 350W brushless hub | 350W brushless hub | 1,000W hub motor |
| Top Speed | 18 mph | 15.5 mph | 15.5 mph | 19.9 mph |
| Range | ~12 miles | ~12 miles | ~12 miles | ~16.6 miles |
| Weight | 65.1 lbs | 72.9 lbs | 62.7 lbs | 75 lbs |
| Max Rider Weight | 220 lbs | 220 lbs | 220 lbs | 300 lbs |
| Battery | 36V lead-acid | 36V lead-acid | 36V lead-acid | 48V lithium-ion |
| Charge Time | ~12 hours | ~12 hours | ~12 hours | ~6 - 8 hours |
| Tires | 16" pneumatic | 16" pneumatic | 16" pneumatic | 16" pneumatic |
| Brakes | Hand-operated rear | Hand-operated rear | Hand-operated rear | Dual disc brakes |
| Seat | Yes (padded) | Yes (padded) | No (standing) | Yes (rider + passenger) |
| Recommended Age | 16+ | 16+ | 16+ | 18+ |
Premium Adult Models: E-XR and Icon
Beyond the E Prime series, Razor offers two standalone premium models targeting adult riders who want higher performance without the seated EcoSmart design.
Razor E-XR
The E-XR is a 350-watt brushless hub motor scooter with a 36V/8Ah lithium-ion battery that delivers 17 mph and up to 16 miles of range. It has a handlebar-mounted disc brake, 9-inch pneumatic front tire, and 8-inch airless rear tire. At 35.5 pounds it is heavier than the E Prime III but offers more powerful braking and a sturdier build. Notably, the E-XR does not fold, which limits its portability. Priced at around $699, it occupies a premium position in Razor's standing scooter lineup.
| Spec | Razor E-XR |
|---|---|
| Price | ~$699 |
| Motor | 350W brushless hub |
| Top Speed | 17 mph |
| Range | ~16 miles |
| Weight | 35.5 lbs |
| Max Rider Weight | 220 lbs |
| Battery | 36V / 8Ah lithium-ion |
| Charge Time | ~4 hours |
| Tires | 9" pneumatic front, 8" airless rear |
| Brakes | Disc brake |
| Foldable | No |
| Recommended Age | 18+ |
Razor Icon
The Razor Icon was designed to compete directly with popular adult commuter scooters. It features a 300-watt hub motor, 18 mph top speed with three speed modes (Easy at 6 mph, Normal at 12 mph, Sport at 18 mph), an LED display showing speed and battery level, LED headlight, and a foldable design at just 26.5 pounds. The 18-mile range from its 36.5V lithium-ion battery is the longest in Razor's standing scooter lineup. Priced at around $550, it offers competitive specs for the price.
Important recall notice: In July 2024, approximately 7,300 Razor Icon scooters were recalled by the CPSC due to a fall hazard. The downtube can separate from the floorboard during use. Units purchased on or after March 11, 2023 qualify for a full refund, while older units are eligible for a $700 Razor coupon or $300 refund. If you own an Icon or are considering buying one used, check CPSC.gov and verify the serial number before riding. For more information on whether Razor scooters meet your needs, read our article on whether Razor electric scooters are good.
| Spec | Razor Icon |
|---|---|
| Price | ~$550 |
| Motor | 300W hub motor |
| Top Speed | 18 mph (3 speed modes) |
| Range | ~18 miles |
| Weight | 26.5 lbs |
| Max Rider Weight | 220 lbs |
| Battery | 36.5V lithium-ion |
| Charge Time | ~5 - 6 hours |
| Tires | 8.5" airless flat-free |
| Brakes | Disc brake |
| Foldable | Yes |
| Recommended Age | 18+ |
| Display | LED (speed + battery) |
MX Series Electric Dirt Bikes
Razor's MX series brings the electric scooter concept off-road with motocross-inspired electric dirt bikes. These are not scooters in the traditional standing sense. They are sit-down bikes with knobby pneumatic tires, spoked wheels, and motors built for dirt trails rather than pavement. They are among Razor's most popular gift items for kids and teens interested in off-road riding.
MX350 Dirt Rocket
The MX350 is a 350-watt chain-driven electric dirt bike with a two-speed toggle delivering 14 mph on high and 10 mph on low. The 12-inch spoked pneumatic knobby tires handle dirt, grass, and gravel well. At 48 pounds with a 140-pound weight capacity, it is built for riders ages 8 and up. Range is approximately 7 miles with 30 to 60 minutes of ride time depending on speed setting. Priced between $310 and $410, it is the entry point for off-road electric riding.
MX650 Dirt Rocket
The MX650 is Razor's largest and most powerful dirt bike. The 650-watt high-torque motor delivers 17 mph with roughly 10 miles of range and 40 minutes of run time. At 100 pounds with a 220-pound capacity, it accommodates teenagers and adults up to age 16 and beyond. The 36V lead-acid battery, 16-inch front and 14-inch rear pneumatic knobby tires, dual-disc braking system, and dual suspension create a legitimate off-road experience. At around $820, the MX650 is a serious investment in off-road electric fun.
| Spec | MX350 Dirt Rocket | MX650 Dirt Rocket |
|---|---|---|
| Price | $310 - $410 | ~$820 |
| Motor | 350W chain-driven | 650W high-torque |
| Top Speed | 14 mph (high) / 10 mph (low) | 17 mph |
| Range | ~7 miles | ~10 miles |
| Run Time | 30 - 60 min | ~40 min |
| Weight | 48.3 lbs | 100 lbs |
| Max Rider Weight | 140 lbs | 220 lbs |
| Battery | 24V lead-acid | 36V lead-acid |
| Charge Time | ~12 hours | ~12 hours |
| Tires | 12" spoked knobby | 16" front / 14" rear knobby |
| Brakes | Hand-operated rear | Dual-disc |
| Recommended Age | 8+ | 16+ |
Side-by-Side Comparison of All Razor Electric Scooter Models
This master comparison table puts every current Razor electric scooter and dirt bike side by side so you can quickly identify which model fits your needs. Pay special attention to battery type (lead-acid versus lithium-ion), as this is the single biggest factor in charge time, weight, and overall riding experience.
| Model | Price | Motor | Speed | Range | Weight | Max Load | Battery | Charge | Age | Folds |
|---|---|---|---|---|---|---|---|---|---|---|
| E100 | $160-200 | 100W | 10 mph | 5-7 mi | 29 lbs | 120 lbs | 24V LA | 12 hrs | 8+ | No |
| E200 | $230-280 | 200W | 12 mph | ~8 mi | 38 lbs | 154 lbs | 24V LA | 12 hrs | 13+ | No |
| E300 | $270-300 | 250W | 15 mph | ~10 mi | 46 lbs | 220 lbs | 24V LA | 12 hrs | 13+ | No |
| Power Core E90 | $120-150 | 90W | 10 mph | -- | 22 lbs | 120 lbs | 12V LA | 12 hrs | 8+ | No |
| Power Core E100 | $150-180 | 100W | 11 mph | -- | 26 lbs | 120 lbs | 24V LA | 12 hrs | 8+ | No |
| E Prime Air | ~$420 | 250W | 15 mph | ~7.5 mi | 21.8 lbs | 200 lbs | 36V Li | 3.5-5 hrs | 14+ | Yes |
| E Prime III | $389-499 | 250W | 18 mph | ~15 mi | 24.2 lbs | 220 lbs | 36V Li | 4-5 hrs | 14+ | Yes |
| E-XR | ~$699 | 350W | 17 mph | ~16 mi | 35.5 lbs | 220 lbs | 36V Li | ~4 hrs | 18+ | No |
| Icon | ~$550 | 300W | 18 mph | ~18 mi | 26.5 lbs | 220 lbs | 36.5V Li | 5-6 hrs | 18+ | Yes |
| EcoSmart Metro | $450-550 | 500W | 18 mph | ~12 mi | 65.1 lbs | 220 lbs | 36V LA | 12 hrs | 16+ | No |
| EcoSmart Metro HD | $425-470 | 350W | 15.5 mph | ~12 mi | 72.9 lbs | 220 lbs | 36V LA | 12 hrs | 16+ | No |
| EcoSmart SUP | $310-400 | 350W | 15.5 mph | ~12 mi | 62.7 lbs | 220 lbs | 36V LA | 12 hrs | 16+ | No |
| EcoSmart Cargo | $999-1,099 | 1,000W | 19.9 mph | ~16.6 mi | 75 lbs | 300 lbs | 48V Li | 6-8 hrs | 18+ | No |
| MX350 | $310-410 | 350W | 14 mph | ~7 mi | 48.3 lbs | 140 lbs | 24V LA | 12 hrs | 8+ | No |
| MX650 | ~$820 | 650W | 17 mph | ~10 mi | 100 lbs | 220 lbs | 36V LA | 12 hrs | 16+ | No |
LA = Sealed Lead-Acid, Li = Lithium-Ion
Which Charger Does My Razor Electric Scooter Need?
One of the most common issues Razor owners face is replacing a lost, broken, or malfunctioning charger. Using the wrong voltage charger can permanently damage your scooter's battery or even create a fire hazard. Never use a 24V charger on a 36V scooter or vice versa. Here is a complete breakdown of charger requirements by model. For more details on proper charging procedures, see our guide to charging a Razor electric scooter and switch positions.
| Voltage | Compatible Models | Charger Output | Connector Type |
|---|---|---|---|
| 12V | Power Core E90 | 12V charger | 2-prong connector |
| 24V | E100, E125, E150, E175, E200, E200S, E300, E300S, Power Core E100, MX350, MX400, Pocket Mod, Dune Buggy | 24V 0.6A - 2A output | 3-prong inline connector |
| 36V | E Prime, E Prime Air, E Prime III, E-XR, Icon, EcoSmart Metro, EcoSmart Metro HD, EcoSmart SUP, MX650 | 36V charger (varies by model) | Barrel connector or proprietary |
| 48V | EcoSmart Cargo | 48V charger | Proprietary connector |
Charging Tips and Best Practices
Lead-acid models (E100, E200, E300, EcoSmart Metro/HD/SUP, MX series): Always charge for a full 12 hours, especially on the first charge out of the box. Do not exceed 24 hours of continuous charging. Lead-acid batteries degrade faster when stored in a discharged state, so charge after every ride even if you only used it briefly. All Razor chargers accept AC 100-240V at 50/60Hz, making them compatible with outlets worldwide.
Lithium-ion models (E Prime series, E-XR, Icon, EcoSmart Cargo): Charge times range from 3.5 to 8 hours depending on the model. Lithium-ion batteries do not suffer from the memory effect, so partial charges are fine. However, avoid letting the battery drain completely to zero, as deep discharge shortens lithium-ion lifespan. Store lithium-ion scooters with at least 40 to 60 percent charge if not using them for extended periods.
Troubleshooting Common Razor Electric Scooter Problems
Before spending money on repairs or replacement parts, work through these troubleshooting steps. An estimated 60 to 70 percent of "my scooter suddenly stopped working" cases are resolved by simply pressing the reset button. For model-specific repair guidance, check our detailed articles on fixing the Razor E200 and adjusting brakes on a Razor electric scooter.
Where Is the Reset Button on a Razor Electric Scooter?
The reset button is actually a circuit breaker that trips during electrical overload to protect the scooter's electronics. It is a small red circular button, approximately 10 to 12 millimeters in diameter. Here is where to find it by model:
E100 / E125 / E150 / E175: Inside the battery compartment, near the charger port.
E200 / E200S: Inside the battery compartment or on the underside of the deck near the motor.
E300 / E300S: Inside the battery compartment, near the battery charger port.
EcoSmart Metro / HD / SUP: On the control module near the motor, or near the battery compartment.
E Prime / E-XR / Icon: These lithium-ion models use an electronic battery management system (BMS) instead of a physical reset button. Power cycle the scooter by turning it off for 30 seconds, then turning it back on.
MX350 / MX650: Near the battery compartment or on the controller housing.
How to reset: Turn the scooter off. Locate the red reset button. Press and hold it firmly for 15 seconds and listen for a click. If the button is recessed, use a paperclip or pen tip to press it. Turn the scooter back on and test. If the circuit breaker keeps tripping repeatedly, the issue is likely a deeper electrical problem such as a worn battery, shorted wiring, or failed controller.
What to Do When the Motor Does Not Engage?
This is one of the most common complaints from Razor scooter owners. Before assuming the motor is broken, check these items in order:
1. Check the brake lever. Razor scooters have a safety switch on the brake lever that prevents the motor from engaging while the brake is held. Make sure the brake lever is fully released and springs back to its resting position. A stuck or misaligned brake lever will kill motor power completely.
2. Kick-start requirement. On the E100, E175, and Power Core models, you must push off the ground and reach approximately 3 mph before the motor will engage. This is a deliberate safety feature, not a defect. The motor will not start from a standstill. For more details, see our article about bypassing push start on Razor electric scooters.
3. Check wire connections. Open the deck and visually inspect all wire connections between the battery, controller, throttle, and motor. Look for loose connectors, frayed wires, or corrosion.
4. Test with a voltmeter. If you have a multimeter, test the motor directly with battery power. If the motor runs when connected directly to the battery, the controller needs to be replaced. If the motor does not run even with direct power, the motor itself is faulty. For deeper controller diagnostics, see our guide to bypassing the control box on a Razor electric scooter.
5. Listen for clicking. If the controller makes a clicking sound when you engage the throttle, the battery pack is likely old or damaged and cannot supply enough current to drive the motor.
What to Do When the Battery Will Not Charge?
1. Check the charger indicator light. When plugged in, the charger light should turn red (charging). If it stays green or does not illuminate at all, the charger itself may be faulty. Try a different wall outlet first.
2. Test battery voltage. Use a multimeter to check the battery pack voltage. A 24V system should read 25 to 27 volts when fully charged. If it reads below 20 volts, one or more cells may be dead and the battery pack needs replacement.
3. Deep charge recovery (lead-acid only). If the scooter has been sitting unused for months, the lead-acid batteries may have sulfated. Try connecting the charger for 48 to 72 hours as a one-time recovery attempt. This does not always work, but it can revive batteries that are not completely dead.
4. Inspect the charger port. Look for corrosion, bent pins, or loose wiring at the charging port. These physical issues are common on scooters that have been stored outdoors or in damp conditions.
What to Do When the Throttle Does Not Respond?
Start by power cycling the scooter: turn it off, wait 30 seconds, then turn it back on. Next, press the reset button. If the throttle still does not respond, check the throttle wire connections at the controller. You can test the throttle with a multimeter to see if it produces the correct voltage signal when twisted. Aftermarket replacement throttle assemblies cost $15 to $30 and are widely available online.
What Do Blinking Lights Mean on a Razor Scooter?
Most basic Razor models (E100 through E300) do not have sophisticated error codes. A blinking power light typically indicates a low battery that needs charging. On the E Prime III, the five-stage LED battery indicator will show all segments blinking when the battery is critically low or when the BMS detects a fault. On the Icon, the LED display shows a flashing battery icon when you need to charge immediately.
How to Find Your Razor Scooter Serial Number?
You will need your serial number to order the correct replacement parts, register your product for warranty coverage, check for recalls (especially the 2024 Icon recall), or when contacting Razor customer support. Here is where to find it:
E100 / E200 / E300 / Power Core / EcoSmart models: Look inside the battery compartment on a sticker, or on the underside of the deck near the front wheel or center of the scooter.
E Prime / Icon: On the stem or underside of the deck.
MX series: On the frame, usually near the seat post or battery compartment.
Understanding the Serial Number Format
Razor serial numbers follow a consistent coding system. The first two characters typically indicate the model (for example, "E1" for the E100, "E3" for the E300). The 7th and 8th digits represent the version or revision number, which is critical for ordering the right replacement parts since different revisions may use different components. Always provide the full serial number when contacting Razor support at 1-866-467-2967 or through razor.com/support/.
Can You Remove the Speed Limiter on a Razor Electric Scooter?
This is one of the most frequently searched questions about Razor scooters, particularly for the E100 and MX350. We will cover what people do, but we want to be transparent about the risks and realities. If you are upgrading from a Razor and looking for a faster scooter that does not require modifications, Levy Electric scooters offer higher top speeds and longer range out of the box without voiding any warranty.
Common Modification Methods
Controller replacement: The most popular modification is swapping the stock single-speed controller for an aftermarket variable-speed controller kit, typically costing $30 to $50. This removes the push-to-start safety feature and allows continuous variable speed control. It is the most practical modification because it does not push the motor beyond its design limits.
Battery voltage upgrade: Swapping a 24V battery system for 36V increases speed roughly proportionally, but puts significant stress on the motor, controller, and wiring that were designed for lower voltage. This shortens the lifespan of every electrical component.
Shunt modification: Inside the controller, a current-limiting shunt can be enlarged by soldering additional copper to allow more current to the motor. This increases speed but dramatically shortens motor and controller life. It requires soldering skills and a basic understanding of electronics.
Relay switch bypass: Wiring a 12V DC relay switch to bypass the controller entirely, connecting the battery directly to the motor. This is the most dangerous modification because it removes all speed control. The motor runs at full power whenever the relay is engaged, with no way to modulate speed.
Why We Recommend Against Modifications
All modifications void Razor's 90-day warranty immediately. For scooters used by minors, modifications may violate local laws regarding electric vehicle equipment standards. Overdriving components leads to faster motor burnout, controller failure, and battery degradation. Most importantly, safety systems on Razor scooters exist specifically because these products are designed for children and teenagers. Removing speed limiters on a scooter rated for 8-year-olds creates genuine safety risks. For more on what is possible, see our article on upgrading your Razor electric scooter.
How Does Razor Compare to Other Electric Scooter Brands?
Razor dominates the youth and entry-level market, but how does it stack up when you compare it against brands that target adult riders? Here is an honest assessment. For a deeper look at Razor's overall quality, see our article on whether Razor electric scooters are good.
Razor vs. Gotrax
Gotrax has become one of Amazon's bestselling electric scooter brands by offering solid specs at aggressive prices. Their popular GXL V2 delivers 15.5 mph and 12.5 miles of range for around $300, which outperforms any similarly-priced Razor for adult use. However, Gotrax lacks Razor's brick-and-mortar retail presence, brand recognition, and established parts and support infrastructure. If you are buying a scooter for a child, Razor is the clear winner. If you are an adult on a tight budget looking for a commuter scooter, Gotrax offers more performance per dollar.
| Factor | Razor | Gotrax |
|---|---|---|
| Price Range | $120 - $1,099 | $200 - $600 |
| Target Market | Kids, teens, some adults | Teens and adults |
| Top Speed (popular models) | 10 - 18 mph | 15 - 20 mph |
| Range (popular models) | 5 - 18 miles | 12 - 25 miles |
| Brand Recognition | Extremely high | Growing |
| Retail Availability | All major retailers | Mostly online |
| Best For | Kids, teens, gifts | Budget adult commuting |
Razor vs. Segway Ninebot
Segway Ninebot is the dominant force in the adult commuter scooter market. Their Ninebot MAX G2 delivers over 34 miles of range and 21+ mph in testing, with app integration, better IP water resistance ratings, and suspension systems that Razor simply does not offer. Where Razor cannot compete on adult performance specs, Segway cannot compete on youth-market pricing and accessibility. Razor is unbeatable under $300 for kids and teens; Segway dominates for serious commuters willing to spend $400 to $1,200+.
| Factor | Razor | Segway Ninebot |
|---|---|---|
| Price Range | $120 - $1,099 | $400 - $1,200+ |
| Top Speed | 10 - 19.9 mph | 15 - 28 mph |
| Range | 5 - 18 miles | 15 - 40+ miles |
| Hill Climbing | Weak on E100-E300 | Strong (15-25 mph on inclines) |
| App Integration | None | Yes (Segway-Ninebot app) |
| Build Quality | Good for price | Premium with IP ratings |
| Best For | Casual use, kids, short trips | Serious commuting, performance |
Razor vs. Hiboy
Hiboy occupies the value tier alongside Gotrax, with the popular Hiboy S2 delivering 19 mph and solid hill climbing for around $300 to $400. Hiboy outperforms similarly-priced Razor models for adult riders but has mixed reports on long-term durability and customer support. Razor's vastly superior retail availability, parts infrastructure, and brand trust give it a clear advantage for families, while Hiboy wins on raw specs for budget-conscious adult commuters.
| Factor | Razor | Hiboy |
|---|---|---|
| Price Range | $120 - $1,099 | $250 - $600 |
| Top Speed | 10 - 19.9 mph | 15 - 19 mph |
| Range | 5 - 18 miles | 12 - 25 miles |
| Hill Climbing | Poor (E-Series), Decent (E Prime III) | Good |
| Build Quality | Proven reliability | Mixed durability reports |
| Best For | Kids, teens, family use | Budget adult commuting |
Buying Guide: Which Razor Electric Scooter Is Right for You?
With over a dozen models in the lineup, choosing the right Razor scooter comes down to three questions: who is riding, where are they riding, and what is the budget? Here is how to narrow it down.
For Kids Ages 8-12
The Power Core E90 ($120-$150) is the best entry point. Its hub motor is maintenance-free, the 22-pound weight is manageable for young riders, and the 80-minute run time is the longest in the budget range. If your child wants a bit more speed and a twist-grip throttle, step up to the Power Core E100 ($150-$180). Avoid the standard chain-driven E100 unless you are comfortable with chain maintenance. For age-specific guidance, see our guide on age requirements for riding a Razor electric scooter.
For Teenagers (Ages 13-17)
The E200 ($230-$280) hits the sweet spot with 12 mph, 8-inch pneumatic tires, and a 154-pound weight limit. If the rider is closer to 17 and wants real speed, the E300 ($270-$300) at 15 mph with a 220-pound capacity is the better choice. For off-road interest, the MX350 ($310-$410) is a proven dirt bike for younger teens, while the MX650 (~$820) is reserved for older, more experienced riders.
For Adults (Commuting)
The E Prime III ($389-$499) is Razor's best adult commuter scooter: 18 mph, 15-mile range, foldable, 24 pounds, disc brake, and lights. If you want maximum range and an LED display, the Icon (~$550) offers 18 miles, though be aware of the 2024 recall. For the premium option without folding, the E-XR (~$699) provides 350 watts and a disc brake with a robust build. For a broader look at adult suitability, read our article on whether Razor scooters are suitable for adults.
For Neighborhood Errands and Utility
The EcoSmart Metro HD ($425-$470) is the practical choice with its padded seat, bamboo deck, basket, and 12-mile range. For riders who prefer standing, the EcoSmart SUP ($310-$400) offers the same specs at a lower price. For heavy hauling or two-person riding, the EcoSmart Cargo ($999-$1,099) is Razor's most capable scooter with a 300-pound capacity and 1,000-watt motor.
Lead-Acid vs. Lithium-Ion: The Biggest Decision
The single most important differentiator in Razor's lineup is the battery type. Lead-acid models (E100-E300, EcoSmart Metro/HD/SUP, MX series) are cheaper but heavier, take 12 hours to charge, and have shorter battery lifespans. Lithium-ion models (E Prime series, E-XR, Icon, EcoSmart Cargo) charge in 3.5 to 8 hours, weigh less, and last longer. If budget allows, lithium-ion is worth the upgrade for the charging convenience alone.
What About Weather and Rain?
Razor does not provide official IP water resistance ratings for most of their scooters, and their warranty does not cover water damage. For advice on riding in wet conditions, check our article on whether Razor electric scooters can handle the rain. The short answer: light moisture is generally fine, but avoid riding through puddles or in heavy rain, especially with lead-acid battery models where the battery compartment is more exposed.
Street Legality
Electric scooter laws vary significantly by state and municipality. Most Razor scooters fall under the 20 mph threshold that many jurisdictions use to classify low-speed electric vehicles, but age requirements, helmet laws, and where you can ride differ everywhere. For a thorough breakdown, see our article on whether Razor electric scooters are street legal.
Frequently Asked Questions
How long does a Razor electric scooter battery last before needing replacement?
Sealed lead-acid batteries in Razor's budget models (E100, E200, E300, MX series) typically last 1 to 3 years or 300 to 500 charge cycles with proper care. Lithium-ion batteries in the E Prime, E-XR, Icon, and EcoSmart Cargo last 2 to 4 years or 500 to 1,000 cycles. Battery life depends heavily on how often you charge, whether you store the scooter fully charged or discharged, and temperature conditions. Leaving lead-acid batteries in a discharged state for weeks is the fastest way to kill them.
Can adults ride the Razor E300?
Yes. The E300 has a 220-pound weight capacity and a 15 mph top speed, making it technically rideable by adults. However, it was designed with teenagers in mind. Adults will find the range limiting (about 10 miles), the 12-hour charge time inconvenient, and the 46-pound weight heavy to carry up stairs. For adults who want a Razor, the E Prime III or Icon are much better choices with lithium-ion batteries, longer range, and lighter weight.
Why does my Razor scooter require a push start?
The push-start or kick-start requirement on models like the E100, E175, and Power Core series is a deliberate safety feature designed to prevent accidental motor engagement. You must push off the ground and reach approximately 3 mph before the motor will activate. This prevents the scooter from suddenly lurching forward if a child accidentally bumps the throttle while standing still. If you find this feature inconvenient, see our guide on bypassing push start on Razor electric scooters, though be aware this removes an important safety mechanism.
How do you fold a Razor electric scooter?
Only certain Razor models fold: the E Prime series and the Icon. The E100, E200, E300, EcoSmart, E-XR, and MX series do not fold. For foldable models, locate the release lever near the base of the steering column, push or pull it to disengage the lock, then gently push the handlebars forward and fold the stem down until it rests against the rear fender or deck. Some models have a hook or latch to secure the folded position. When unfolding, pull the stem upward until you hear a click confirming the lock is engaged, then test by gently pushing the stem before riding.
Is the Razor E100 or E200 better for a first scooter?
For riders under 120 pounds and under age 13, the E100 (or preferably the Power Core E100 for its maintenance-free hub motor) is the right starting point. The 10-11 mph top speed and lighter weight are appropriate for younger riders building confidence. For riders 13 and up who weigh more than 120 pounds, skip straight to the E200 for its higher speed, pneumatic tires, and 154-pound weight limit. The E200 offers a noticeably smoother ride thanks to its 8-inch pneumatic tires on both wheels. For a direct comparison, see our article on the best Razor scooter for kids.
Where can I buy replacement parts for my Razor scooter?
Official Razor replacement parts including batteries, chargers, controllers, throttles, wheels, and brake components can be ordered directly from razor.com/support/ using your serial number. Amazon and eBay also carry a wide selection of both official and aftermarket parts. For chain-driven models, common replacement items include the drive chain, sprockets, and brake pads. For hub motor models, the most common replacements are batteries and chargers. Third-party sellers offer universal replacement batteries and chargers at lower prices than OEM parts, but make sure to match the exact voltage before purchasing. For tire replacement guidance, see our article on changing the tube on your Razor electric scooter.
What is the fastest Razor electric scooter?
The fastest Razor electric scooter is the EcoSmart Cargo at 19.9 mph, followed by the E Prime III and Icon tied at 18 mph. The fastest Razor product overall is the MX650 dirt bike at 17 mph, though on pavement the E-XR also reaches 17 mph. For most riders, the real-world speed difference between 15 and 20 mph is less important than range and charge time. An 18 mph scooter with a 15-mile range (E Prime III) will serve most riders better than a 19.9 mph scooter that weighs 75 pounds (EcoSmart Cargo).
How long does it take to charge a Razor electric scooter?
Charge times vary dramatically based on battery type. Lead-acid models (E100, E200, E300, standard EcoSmart, MX series) take approximately 12 hours for a full charge. Lithium-ion models charge much faster: the E Prime series takes 3.5 to 5 hours, the E-XR about 4 hours, the Icon 5 to 6 hours, and the EcoSmart Cargo 6 to 8 hours. For lead-acid models, always complete the full 12-hour charge on first use, and never leave the charger connected for more than 24 hours continuously.