top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Torque Issues in a Segway Electric Scooter

Experiencing reduced torque in your Segway electric scooter can be indicative of various issues, ranging from battery problems to mechanical faults. This article provides step-by-step guidance to help you troubleshoot and rectify torque-related problems in your Segway electric scooter, ensuring a safe and optimal riding experience. Before you start, make sure your scooter is switched off and the battery is fully charged.

  1. Check the Battery Health: A common cause of decreased torque is a failing battery. Use a multimeter to verify the voltage corresponds to the nominal value specified in the scooter's manual. Replace the battery if it fails to hold a proper charge.

  2. Inspect for Mechanical Blockages: Rotate the wheels to see if there's any resistance. Remove debris or obstructions caught in the wheels or drivetrain that could be hampering motor function.

  3. Examine the Motor: If your wheels spin freely but your scooter still has issues, the problem may lie with the motor. Listen for unusual sounds that might indicate a motor malfunction.

  4. Inspect the Throttle: A faulty throttle can lead to torque issues. Ensure the throttle is clean and properly connected.

  5. Check the Controller: The controller moderates power to the motor. If it's faulty, torque can be affected. Inspect the controller wiring for signs of damage or loose connections and consult a professional if a replacement is needed.

  6. Look at the Belt or Chain: In models using a belt or chain, make sure it's well-tensioned and in good condition.

  7. Consult the User Manual: Refer to your scooter's user manual for specific troubleshooting tips related to torque issues.

  8. Professional Assistance: If these steps do not resolve the issue, it may be time to seek professional help. Contact Segway customer support or visit a certified repair shop.

Remember to perform regular maintenance on your electric scooter to prevent issues from occurring in the first place. Keep it clean, ensure screws are tightened, and lubricate moving parts periodically.

By following these troubleshooting tips, owners can often resolve torque-related problems without a costly visit to a repair shop. However, if you're not comfortable performing these checks, don't hesitate to reach out to a professional. Safety is paramount, and proper handling is essential for the longevity of your Segway electric scooter.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page