top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Your Razor Electric Scooter: Common Issues and Solutions

Experiencing issues with your Razor electric scooter can be frustrating, especially if you are unsure of the cause. In this article, we will discuss some of the most common problems with Razor electric scooters and how to resolve them, getting you back on the road in no time.

  1. Battery problems: If your scooter refuses to start or struggles to maintain power, it may be due to a depleted battery or issues with the battery connections. Make sure the battery is fully charged before attempting to use your scooter. Additionally, check the connections between the battery and the motor for corrosion or damage.

  2. Motor issues: A non-functional motor can cause your scooter to stop working. Listen for any unusual noises coming from the motor when attempting to power on the scooter. If the motor is making a grinding or clicking noise, it may require servicing or replacement.

  3. The reset button is tripped: Many Razor electric scooters come equipped with a reset button that trips when the scooter is overloaded or overheated. If your scooter stops working suddenly, locate the reset button (usually located near the charging port) and ensure it is not tripped. If it is, simply press it back in to reset the scooter.

  4. Brake problems: If your scooter's brakes are not functioning properly, it will be difficult to use and potentially dangerous. Inspect the brake cable for any damage and ensure it is adjusted properly. Additionally, check the brake pads for wear and replace them if necessary.

  5. Loose or damaged wiring: Inspect the wiring connections between the battery, motor, and controller for any signs of damage or disconnection. If you notice any fraying or disconnected wires, seek professional assistance for repairs.

  6. Throttle or controller issues: A faulty throttle or controller can cause your scooter to not function properly. Test the throttle by connecting it to a voltmeter and check for any fluctuations in voltage as you twist the throttle. If you discover any issues, you may need to replace the throttle or the controller.

When troubleshooting your Razor electric scooter, be sure to consult the owner's manual for specific instructions related to your particular model. If you are unable to resolve the issue on your own, contact Razor customer support for further assistance.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page