Hiboy Electric Scooter Complete Guide: Models, Speed Settings & Troubleshooting
Complete guide to Hiboy electric scooters. Compare the S2, S2 Pro, KS4 Pro, and Titan models. Learn speed settings, app setup, troubleshooting fixes, and which Hiboy is best for your needs.
Hiboy has quietly become one of the biggest names in electric scooters since the company was founded in 2014 by Mark Liu in Shenzhen, China. Operating under Freeman Investment Holding Limited, the brand exploded onto the scene in 2018 when the Hiboy S2 Pro became one of Amazon's top-3 selling electric scooters. Today, Hiboy products are available at Amazon, Walmart, Best Buy, and over 600 retail stores nationwide, with US operations based in Phoenix, Arizona. Their lineup spans everything from $300 budget commuters to $2,000 dual-motor off-road beasts. This comprehensive guide covers every current Hiboy model with full specs, speed settings, app features, troubleshooting, competitor comparisons, and buying advice to help you find the right scooter for your needs.
Table of Contents
- Complete Model Lineup
- S2 Series (Budget & Commuter)
- KS4 Series (Mid-Range Commuter)
- MAX Series (Long-Range)
- NEX Series (Portable & Entry-Level)
- Off-Road & Performance Models
- S2 vs S2 Pro vs S2 Max Comparison
- Speed Settings & Customization
- Can You Remove the Speed Limiter on a Hiboy Scooter?
- Hiboy App Features & Setup
- Troubleshooting Common Problems
- Hiboy Error Codes Explained
- Hiboy vs Competitors
- Which Hiboy Is Right for You?
- Warranty & Customer Support
- Frequently Asked Questions
Complete Hiboy Electric Scooter Model Lineup
Hiboy currently sells over a dozen electric scooter models organized into five product series. Each series targets a different rider profile, from budget-conscious commuters to off-road enthusiasts. All Hiboy scooters feature UL 2849 or UL 2272 safety certification, foldable designs, and some form of app connectivity. Here is every model broken down by series with full specifications.
S2 Series (Budget & Commuter Scooters)
The S2 series is Hiboy's bread and butter. The original S2 put the brand on the map, and the series has expanded to include five models covering different price points and use cases. All S2 models share a recognizable frame design and are compatible with the "Hiboy S2" companion app (except the S2 Max, which uses the newer "Hiboy" app).
Hiboy S2 (The Original Bestseller)
The Hiboy S2 is the model that started it all. It remains one of the best values in the electric scooter market, frequently going on sale in the $300 range. With 8.5-inch honeycomb solid tires and rear suspension, it delivers a reasonable ride for short commutes without any tire maintenance.
| Spec | Hiboy S2 |
|---|---|
| Price | ~$310 (sale) / $550 (MSRP) |
| Motor | 350W |
| Top Speed | 19 MPH |
| Range | Up to 17 miles |
| Battery | 36V 7.5Ah (270Wh) |
| Charge Time | 3-5 hours |
| Weight | ~36 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 8.5" honeycomb solid |
| Brakes | E-brake + disc brake |
| Speed Modes | 2 (Comfort ~13 MPH, Sport ~19 MPH) |
| Suspension | Rear |
| App Support | Yes ("Hiboy S2" app) |
The S2 supports an optional seat attachment and phone holder, making it versatile for riders who want a seated option. If you are new to electric scooters and want something proven, the S2 is a safe starting point. For a deeper look, check out our Hiboy electric scooter review.
Hiboy S2 Pro
The S2 Pro upgrades the motor to 500W and extends the range to 25 miles with a larger 36V 11.6Ah battery. It also adds 10-inch solid tires and a triple braking system (electronic, disc, and foot brake) for significantly more stopping power. Independent testing has confirmed the S2 Pro reaches 18.6-19 MPH on flat ground, right in line with its advertised speed.
| Spec | Hiboy S2 Pro |
|---|---|
| Price | ~$423 (sale) / $736 (MSRP) |
| Motor | 500W |
| Top Speed | 19 MPH |
| Range | Up to 25 miles |
| Battery | 36V 11.6Ah (418Wh) |
| Charge Time | 4-6 hours |
| Weight | ~37 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 10" honeycomb solid |
| Brakes | Triple braking (E-brake + disc + foot) |
| Speed Modes | 2 (Comfort ~13 MPH, Sport ~19 MPH) |
| Suspension | Dual rear |
| App Support | Yes ("Hiboy S2" app) |
The S2 Pro includes a cable lock in the box and supports the same optional seat as the S2. Speed modes are indicated by LED color: green for Comfort mode, red for Sport mode. If you want to learn about getting started with this model, see our guide on how to start your Hiboy S2 electric scooter.
Hiboy S2 Max
The S2 Max is the range king of the S2 lineup, offering up to 40 miles on a single charge thanks to a massive 48V 11.6Ah (557Wh) battery. It is also the first S2 model to feature pneumatic (air-filled) tires, which provide a dramatically smoother ride compared to the solid tires on the S2 and S2 Pro. The trade-off is that you will occasionally need to check tire pressure and deal with the possibility of flats.
| Spec | Hiboy S2 Max |
|---|---|
| Price | ~$495 (sale) / $835 (MSRP) |
| Motor | 500W (650W peak) |
| Top Speed | 19 MPH |
| Range | Up to 40 miles |
| Battery | 48V 11.6Ah (557Wh) |
| Charge Time | 6-7 hours |
| Weight | 40 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 10" pneumatic (air-filled) |
| Brakes | E-brake + drum brake |
| Speed Modes | 3 (ECO ~11 MPH, Drive ~16 MPH, Sport ~19 MPH) |
| Suspension | Dual |
| IP Rating | IPX4 |
| Hill Grade | Up to 20 degrees |
| App Support | Yes ("Hiboy" app) |
The S2 Max is the best choice in the S2 series for riders who commute longer distances. Its three speed modes give you more granular control over speed and battery conservation than the two-mode S2 and S2 Pro.
Hiboy S2 Nova
The S2 Nova is a newer entry-level option that blends solid and pneumatic tire technology with a hybrid setup: an 8.5-inch solid tire up front and a pneumatic tire in the rear. This gives you some of the comfort benefits of air-filled tires while keeping the front maintenance-free. At 34.5 lbs, it is slightly lighter than the original S2.
| Spec | Hiboy S2 Nova |
|---|---|
| Price | ~$315 (sale) / $640 (MSRP) |
| Motor | 350W |
| Top Speed | 19 MPH |
| Range | Up to 20 miles |
| Battery | 36V 9Ah (324Wh) |
| Charge Time | 4-6 hours |
| Weight | 34.5 lbs |
| Max Rider Weight | 220 lbs |
| Tires | Hybrid (8.5" solid front, pneumatic rear) |
| Brakes | E-brake + rear drum brake with eABS |
| Suspension | Rear |
| App Support | Yes |
The S2 Nova features a 19.2-inch extended handlebar width for better stability and eABS electronic braking. The battery is non-removable, so you will need to charge the scooter wherever you park it.
Hiboy S2R Plus
The S2R Plus is the standout choice for riders who need a removable battery. The battery detaches from the stem and weighs just 4.8 lbs, so you can carry it to your office or apartment for charging while leaving the scooter locked up outside. The frame itself weighs only 31.5 lbs, making it one of the lighter full-size scooters when separated. It also features a split wheel hub design that makes tire replacement much easier than most scooters. For riding mode details, see our guide on how to change the riding mode on the Hiboy S2R.
| Spec | Hiboy S2R Plus |
|---|---|
| Price | ~$400 (sale) / $806 (MSRP) |
| Motor | 350W (500W peak) |
| Top Speed | 19 MPH |
| Range | Up to 22 miles |
| Battery | 36V 8.7Ah (313Wh) -- DETACHABLE |
| Charge Time | 5-6 hours |
| Weight | 31.5 lbs (frame) + 4.8 lbs (battery) |
| Max Rider Weight | 220 lbs |
| Tires | 9" pneumatic (air-filled) |
| Brakes | E-brake + disc brake |
| Speed Modes | 2 (Drive ~13 MPH, Sport ~19 MPH) |
| IP Rating | IPX5 (battery) |
| App Support | Yes ("Hiboy S2" app) |
KS4 Series (Mid-Range Commuter Scooters)
The KS4 series was designed as a more refined commuter option, featuring larger 10-inch honeycomb solid tires as standard. The KS4 line uses the newer "Hiboy" app rather than the older "Hiboy S2" app, which offers a more polished interface.
Hiboy KS4
| Spec | Hiboy KS4 |
|---|---|
| Price | ~$280-350 |
| Motor | 350W |
| Top Speed | 19 MPH |
| Range | Up to 17 miles |
| Battery | 36V 7.5Ah (270Wh) |
| Charge Time | ~4 hours |
| Weight | 32.6 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 10" honeycomb solid |
| Brakes | Dual braking system |
| Hill Grade | 15 degrees |
| App Support | Yes ("Hiboy" app) |
Hiboy KS4 Pro
The KS4 Pro is one of the strongest values in Hiboy's lineup. For around $350-400 on sale, you get a 500W motor (750W peak), 25 miles of range, rear dual shock absorbers, and three speed modes. The 10-inch solid tires mean zero maintenance, and the larger wheel size handles bumps and cracks significantly better than the 8.5-inch tires on the S2.
| Spec | Hiboy KS4 Pro |
|---|---|
| Price | ~$350-400 (sale) / $530 (MSRP) |
| Motor | 500W (750W peak) |
| Top Speed | 19 MPH |
| Range | Up to 25 miles |
| Battery | 36V 11.6Ah (417Wh) |
| Charge Time | ~6 hours |
| Weight | 38.5 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 10" honeycomb solid |
| Brakes | Dual braking system |
| Speed Modes | 3 (ECO, Drive, Sport) |
| Suspension | Rear dual shock absorbers |
| Hill Grade | 15% |
| App Support | Yes ("Hiboy" app) |
MAX Series (Long-Range Scooters)
The MAX series is built for riders who prioritize range and comfort above all else. These are heavier, more substantial scooters with larger batteries, wider decks, and more robust suspension systems.
Hiboy MAX V2
The MAX V2 uses a different app than the S2 series -- the "HIBOY MAX" app. It features an extra-wide deck (55x15cm) for a more comfortable stance and front plus dual rear suspension for a smoother ride. If you own a MAX series scooter and have Bluetooth questions, our guide on disabling Bluetooth on the Hiboy MAX covers the process.
| Spec | Hiboy MAX V2 |
|---|---|
| Price | ~$460 |
| Motor | 350W |
| Top Speed | 18.6-19 MPH |
| Range | Up to 17 miles |
| Battery | 36V 7.5Ah (270Wh) |
| Charge Time | ~6 hours |
| Weight | 35 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 8.5" solid |
| Brakes | Disc brake (rear) + electronic brake (front) |
| Suspension | Front + dual rear |
| Speed Modes | 2 |
| App Support | Yes ("HIBOY MAX" app) |
Hiboy MAX Pro
The MAX Pro is a serious long-range machine. With a 48V 15Ah (720Wh) battery delivering up to 46.6 miles of range, a 650W brushless motor pushing 22 MPH, 11-inch pneumatic tires, and a 265 lb weight capacity -- the highest in Hiboy's entire lineup -- it competes directly with premium scooters like the Segway Ninebot Max G2.
| Spec | Hiboy MAX Pro |
|---|---|
| Price | ~$700-999 |
| Motor | 650W brushless rear hub |
| Top Speed | 22 MPH |
| Range | Up to 46.6 miles |
| Battery | 48V 15Ah (720Wh) |
| Charge Time | 8-9 hours |
| Weight | 51.6 lbs |
| Max Rider Weight | 265 lbs |
| Tires | 11" pneumatic |
| Brakes | Rear drum brake + electronic braking |
| Speed Modes | 3 (E ~11 MPH, D ~16 MPH, S ~22 MPH) |
| Suspension | Dual front + rear |
| Hill Grade | 20 degrees |
| App Support | Yes ("Hiboy" app) |
NEX Series (Portable & Entry-Level)
The NEX series targets riders who value portability and lightweight construction. These scooters are designed to fold quickly and carry easily on public transit or up apartment stairs.
Hiboy NEX3
| Spec | Hiboy NEX3 |
|---|---|
| Price | ~$399 |
| Motor | 350W brushless |
| Top Speed | 16-18 MPH |
| Range | 12-16 miles |
| Battery | 36V 7.5Ah (270Wh) |
| Charge Time | 6.5 hours |
| Weight | 29.76 lbs |
| Max Rider Weight | 200 lbs |
| Tires | 8.5" solid rubber |
| Brakes | E-brake + disc brake |
| Hill Grade | 15% |
| App Support | Yes |
At just under 30 lbs, the NEX3 is the lightest scooter in Hiboy's lineup. However, this comes with compromises: a lower 200 lb weight capacity and slightly reduced top speed. If you weigh under 180 lbs and need something easy to carry, it is worth considering.
Hiboy NEX5
The NEX5 stands out with a dual detachable battery system that provides up to 34 miles of range. Each 270Wh battery can be charged independently, and you can ride with one or both installed. The scooter folds in three seconds and features dual rear suspension.
| Spec | Hiboy NEX5 |
|---|---|
| Price | ~$450-550 |
| Motor | 350W |
| Top Speed | 19 MPH |
| Range | Up to 34 miles |
| Battery | Dual 270Wh (540Wh total) -- DETACHABLE |
| Charge Time | 8-10 hours (both batteries) |
| Weight | ~35 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 8.5" solid |
| Brakes | Double braking system |
| Suspension | Dual rear |
| App Support | Yes |
Off-Road & Performance Models
Hiboy's performance lineup has grown significantly with the 2025 launch of the Titan series, complementing the established DM off-road models. These scooters feature larger motors, hydraulic brakes, heavy-duty suspension, and premium build quality that approaches brands like Dualtron and Kaabo.
Hiboy DM1 (Off-Road)
| Spec | Hiboy DM1 |
|---|---|
| Price | $899.99 |
| Motor | 1000W (1200W peak) |
| Top Speed | 31 MPH |
| Range | Up to 43.5 miles |
| Battery | ~734Wh |
| Weight | 71.6 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 11" tubeless off-road |
| Brakes | Adjustable hydraulic disc brakes |
| Suspension | Dual |
| Ground Clearance | 8 inches |
| IP Rating | IPX4 (scooter), IPX5 (battery) |
| Certification | UL 2272 |
The DM1 is purpose-built for off-road riding with 8 inches of ground clearance, 11-inch tubeless off-road tires, and adjustable hydraulic disc brakes. At 71.6 lbs, this is not a scooter you want to carry up stairs, but on dirt trails and gravel paths, it is in its element.
Hiboy DM2 (Dual Motor Off-Road)
| Spec | Hiboy DM2 |
|---|---|
| Price | $1,199.99 |
| Motor | Dual 1000W (2400W peak total) |
| Top Speed | 37 MPH |
| Range | Up to 52.7 miles |
| Max Rider Weight | 220 lbs |
| Hill Grade | 20% |
| Suspension | Pro-grade dual with extended travel |
The DM2 doubles down on the DM1 formula with dual 1000W motors, pushing the top speed to 37 MPH and range to over 52 miles. The pro-grade suspension features longer travel for handling rough terrain at high speed.
Hiboy TITAN 2025
The Titan launched in late 2025 as Hiboy's premium commuter scooter and won a Red Dot Design Award. It features a 3.5-inch LED color display, half-twist throttle (instead of a thumb throttle), dual headlights, ambient side lighting, and a loud horn. The reinforced 6061 aluminum frame and 10-inch gel-filled tubeless tires give it a premium feel that is noticeably different from the budget S2 series.
| Spec | Hiboy TITAN 2025 |
|---|---|
| Price | ~$1,000 (sale) / $1,700 (MSRP) |
| Motor | 750W (1,000W peak) |
| Top Speed | 25 MPH |
| Range | Up to 46 miles |
| Battery | 48V 18Ah (864Wh) |
| Charge Time | ~7-8 hours |
| Weight | 50.7 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 10" gel-filled tubeless |
| Brakes | Dual hydraulic |
| Suspension | Enhanced dual |
| Display | 3.5" LED color display |
| Frame | Reinforced 6061 aluminum |
Hiboy TITAN Pro 2025
The Titan Pro is Hiboy's current flagship. Dual 750W motors (2,000W peak combined), a massive 48V 36Ah (1,728Wh) battery using premium 21700 cells, and up to 80 miles of range make this one of the most capable scooters in its price class. It can handle 35% grade hills, which puts it in rare company. At $1,400 on sale, it significantly undercuts comparable dual-motor scooters from other brands.
| Spec | Hiboy TITAN Pro 2025 |
|---|---|
| Price | ~$1,400 (sale) / $2,000 (MSRP) |
| Motor | Dual 750W (2,000W peak total) |
| Top Speed | 31 MPH |
| Range | Up to 80 miles |
| Battery | 48V 36Ah (1,728Wh) with 21700 cells |
| Charge Time | ~9 hours |
| Weight | 62 lbs |
| Max Rider Weight | 220 lbs |
| Tires | 10" gel-filled |
| Brakes | Dual hydraulic |
| Suspension | Dual |
| Hill Grade | 35% |
| Frame | Reinforced 6061 aluminum |
| Certification | UL 2272 |
S2 vs S2 Pro vs S2 Max: Which S2 Should You Buy?
The three most popular Hiboy models are all from the S2 series, and choosing between them is the most common dilemma for buyers. Here is a side-by-side comparison that makes the differences clear.
| Feature | S2 | S2 Pro | S2 Max |
|---|---|---|---|
| Price (Sale) | ~$310 | ~$423 | ~$495 |
| Motor | 350W | 500W | 500W (650W peak) |
| Range | 17 miles | 25 miles | 40 miles |
| Battery | 36V 7.5Ah (270Wh) | 36V 11.6Ah (418Wh) | 48V 11.6Ah (557Wh) |
| Tires | 8.5" solid | 10" solid | 10" pneumatic |
| Speed Modes | 2 | 2 | 3 |
| Weight | ~36 lbs | ~37 lbs | 40 lbs |
| Charge Time | 3-5 hours | 4-6 hours | 6-7 hours |
| Brakes | E-brake + disc | Triple (E + disc + foot) | E-brake + drum |
| Suspension | Rear | Dual rear | Dual |
| Ride Comfort | Basic | Good | Best (pneumatic tires) |
| Best For | Budget riders, short trips | Daily commuting under 10 mi | Long-distance commuting |
The bottom line: If your commute is under 5 miles each way and budget is tight, the S2 is fine. If you ride 5-10 miles daily and want better build quality, the S2 Pro is the sweet spot. If you need maximum range or ride on rough roads, the S2 Max is worth the premium for its pneumatic tires and 40-mile battery.
Speed Settings & Customization
Every Hiboy scooter comes with multiple speed modes that let you balance performance against battery life. Understanding how these modes work and how to customize your scooter's behavior will help you get the most out of your ride.
Speed Modes by Model
| Model | Modes | Mode Names & Approximate Speeds |
|---|---|---|
| S2 | 2 | Comfort (~13 MPH), Sport (~19 MPH) |
| S2 Pro | 2 | Comfort (~13 MPH, green LED), Sport (~19 MPH, red LED) |
| S2 Max | 3 | ECO (~11 MPH), Drive (~16 MPH), Sport (~19 MPH) |
| S2R Plus | 2 | Drive (~13 MPH), Sport (~19 MPH) |
| KS4 | 2 | Standard, Sport |
| KS4 Pro | 3 | ECO, Drive, Sport (~19 MPH) |
| MAX V2 | 2 | Standard, Sport |
| MAX Pro | 3 | E (~11 MPH), D (~16 MPH), S (~22 MPH) |
| Titan | 3 | Multi-mode (up to 25 MPH) |
| Titan Pro | 3 | Multi-mode (up to 31 MPH) |
How Do You Switch Speed Modes on a Hiboy Scooter?
Double-click the power button on the dashboard. Each double-click cycles to the next speed mode. The display or LED indicator will change to confirm the new mode. On models with app support, you can also switch modes through the Hiboy app over Bluetooth, which is more convenient since you can see the exact mode name on your phone screen.
What Are P-Settings on Hiboy Scooters?
P-settings (parameter settings) are advanced configuration options available on models with digital displays. To access them, hold the power button and mode button simultaneously for several seconds until the display shows "P" followed by a number.
P-settings typically allow you to adjust:
- Kick-start mode on/off (whether you need to push off before the motor engages)
- Cruise control on/off
- Speed unit display (MPH or KMH)
- Regenerative braking strength
One critical thing P-settings do not let you do is exceed the firmware-capped top speed. This is a common misconception that leads riders to spend hours cycling through P-settings looking for a hidden speed override that does not exist.
Actual vs. Advertised Top Speed
Most Hiboy scooters achieve within 0.5-1 MPH of their advertised speed under ideal conditions: flat ground, full battery charge, and a rider under 180 lbs. The S2 Pro, for example, was independently tested at 18.6 MPH against its advertised 19 MPH. However, heavier riders (over 180 lbs), hills, headwind, and low battery charge can reduce actual top speed by 2-4 MPH.
Can You Remove the Speed Limiter on a Hiboy Scooter?
This is the single most searched topic about Hiboy scooters, and we are going to give you the honest answer that most articles dance around: there is no practical way to remove the speed limiter on a Hiboy electric scooter. Here is why.
Unlike some Xiaomi or Ninebot scooters that use a physical wire or easily-modified firmware to limit speed, Hiboy uses firmware-based speed limiting that is locked into the controller. There is no "white speed limiter wire" to cut. There is no app setting buried in a hidden menu. The Hiboy app allows you to set a maximum speed within the existing modes, but you cannot exceed the firmware cap.
Here is what does not work:
- P-settings: They control features like cruise control and kick-start, not the speed cap
- The Hiboy app: No hidden speed override parameters exist
- Custom firmware tools: Standard flashing tools designed for Xiaomi and Ninebot controllers (like XiaoFlasher or ScooterHacking) are not compatible with Hiboy's proprietary controller hardware
- Bluetooth protocol hacking: While researcher Lee Holmes successfully reverse-engineered the Hiboy Bluetooth protocol, the results were limited and highly technical -- not a practical speed unlock
The only confirmed method to significantly increase a Hiboy scooter's top speed is replacing the controller and/or motor entirely with aftermarket components. At that point, you are essentially building a custom scooter using Hiboy's frame. This approach voids the warranty completely, requires electrical knowledge, and may make the scooter illegal on public roads depending on your jurisdiction.
For more detail on this topic, read our full guide: Removing the speed limiter on Hiboy electric scooters.
If you want a faster scooter out of the box, consider the MAX Pro (22 MPH), Titan (25 MPH), DM1 (31 MPH), or Titan Pro (31 MPH) rather than trying to hack a budget model. Alternatively, Levy Electric scooters offer excellent performance at competitive price points with transparent speed specifications.
Hiboy App Features & Setup
Hiboy has three different companion apps depending on which model you own. Using the wrong app is one of the most common reasons people have trouble connecting.
Which Hiboy App Do You Need?
| Your Model | App Name | Available On |
|---|---|---|
| S2, S2 Pro, S2R, S2R Plus | "Hiboy S2" | iOS + Android |
| S2 Max, KS4, KS4 Pro, MAX Pro, NEX5 | "Hiboy" | iOS + Android |
| MAX, MAX V2 | "HIBOY MAX" | iOS + Android |
App Features
Once connected, all three apps provide similar functionality:
- Speed mode switching (ECO/Drive/Sport)
- Cruise control toggle
- Zero-start (kick-start) on/off
- Remote lock/unlock
- LED lights on/off
- Max speed setting (within firmware limits)
- Speed unit toggle (MPH/KMH)
- Real-time dashboard: speed, battery percentage, temperature, current draw, trip distance
- Scooter name customization
- Firmware updates
How Do You Set Up the Hiboy App?
Follow these steps to connect your scooter for the first time:
- Download the correct app (see table above) from the App Store or Google Play
- Create an account or log in
- Turn on your scooter and make sure it is nearby (within 15-20 feet)
- Enable Bluetooth on your phone
- Open the app and follow the prompts to search for your scooter
- Enter the default pairing password: 000000 or 888888 (varies by model; try both)
- Once connected, all controls become available in the dashboard
Common App Issues and How to Fix Them
| Problem | Solution |
|---|---|
| App won't connect via Bluetooth | Forget the scooter in your phone's Bluetooth settings, restart the scooter, then re-pair through the app |
| App shows wrong model | You downloaded the wrong app. Check the compatibility table and switch apps |
| Connection drops frequently | Stay within 15-20 feet of the scooter; remove other Bluetooth devices that may cause interference |
| App can't find the scooter | Ensure the scooter is powered on; close and reopen the app; toggle Bluetooth off and back on |
| Settings not saving | Update the app to the latest version; try a scooter reset (power off, wait 30 seconds, power on) |
| Multiple device conflict | Hiboy scooters can only pair with one phone at a time. The most recent connection overwrites the previous one |
Troubleshooting Common Hiboy Scooter Problems
Even well-built scooters run into issues over time. Here are solutions to the most common problems Hiboy owners face. For a broader reset guide covering multiple scenarios, see our guide to resetting a Hiboy electric scooter.
Why Won't My Hiboy Scooter Turn On?
A Hiboy scooter that will not power on is almost always caused by one of these issues:
- Dead battery: The most common cause. Plug in the charger and wait at least 3-5 hours for a full charge before trying again
- Faulty charger: Test with a multimeter if available. A working 36V charger should output approximately 42V, and a 48V charger should output approximately 54.6V. Try a different charger if possible
- Blown fuse: Open the deck panel and check the internal fuse. Replace if blown
- Loose wiring: Vibration from riding can loosen internal cable connections. Open the deck and reseat all connectors
- Water damage: If you rode in rain or through puddles, let the scooter dry completely for 24-48 hours before attempting to power on
- Reset procedure: Hold the power button for 10+ seconds, release, then press again normally
Why Won't My Hiboy Scooter Charge?
- Verify you have the correct charger. 36V scooters (S2, S2 Pro, KS4, etc.) use a 42V charger. 48V scooters (S2 Max, MAX Pro, Titan) use a 54.6V charger. Using the wrong charger will not charge the battery
- Clean the charging port with a dry cloth or soft brush. Dust and debris can prevent a solid connection
- Check the charger LED indicator: it should glow red while charging and turn green when full. No light at all means the charger may be dead
- Try disconnecting the battery (if accessible), waiting 5 minutes, and reconnecting it
- Check for deep discharge: If the battery was fully drained and left uncharged for an extended period (weeks or months), the cells may be permanently damaged and the battery will need replacement
Hiboy Tire Replacement Guide
Tire replacement difficulty varies significantly depending on whether your model uses solid or pneumatic tires. Here is a quick reference:
| Model | Tire Type | Size | Difficulty |
|---|---|---|---|
| S2 | Honeycomb solid | 8.5" | Moderate |
| S2 Pro | Honeycomb solid | 10" | Moderate |
| S2 Max | Pneumatic (air) | 10" | Easy (standard tube/tire swap) |
| S2R Plus | Pneumatic (air) | 9" | Easy (split wheel hub design) |
| KS4 / KS4 Pro | Honeycomb solid | 10" | Moderate |
| MAX V2 | Solid | 8.5" | Moderate |
| MAX Pro | Pneumatic | 11" | Easy |
| NEX3 / NEX5 | Solid | 8.5" | Moderate |
| Titan / Titan Pro | Gel-filled tubeless | 10" | Moderate-Hard |
| DM1 | Tubeless off-road | 11" | Moderate |
Solid and honeycomb tires never go flat, but they are harder to replace when they eventually wear down because the tire must be pried off the wheel rim. Pneumatic tires are easier to service (standard inner tube and tire swap) but require regular pressure checks and are susceptible to punctures. The S2R Plus has the easiest tire replacement of any Hiboy model thanks to its split wheel hub design -- you can separate the wheel halves to access the tire without special tools.
What Do Hiboy Error Codes Mean?
All Hiboy models with digital displays can show error codes from E1 through E8. If you see an error code on your display, here is what it means and how to fix it:
| Code | Meaning | How to Fix |
|---|---|---|
| E1 | Display-to-controller communication error | Check the cable connection between the display and controller. Replace the cable or display PCB if the connection is secure but the error persists |
| E2 | Hall sensor error | Check the motor hall sensor connector. If the connector is secure, the motor likely needs replacement |
| E3 | Electronic brake error | The electronic brake module needs replacement |
| E4 | Over-current protection | Let the scooter cool down for 15-20 minutes. If this happens frequently, the controller may need replacement |
| E5 | Low-voltage protection | Charge the battery fully. If the error persists after a full charge, the battery needs replacement |
| E6 | Over-voltage protection | Avoid sudden braking on downhills (regenerative braking can spike voltage). If it persists, the battery may need replacement |
| E7 | Motor hall error | Check the motor hall plug connection and cable. Replace the motor if the cable is undamaged |
| E8 | Phase loss error | Check the motor hall connector. This usually indicates a motor that needs replacement |
For E4 through E6 errors, try a full power cycle first: turn off the scooter, wait 30 seconds, and turn it back on. These can sometimes be triggered by temporary conditions (riding uphill for extended periods, extreme temperatures) and clear themselves after a reset.
How Does Hiboy Compare to Other Electric Scooter Brands?
Hiboy operates in the value segment of the electric scooter market, competing primarily with Gotrax, Segway-Ninebot, and Razor. Here is how they stack up.
Hiboy vs Gotrax
Gotrax is Hiboy's closest competitor in the budget space. Gotrax scooters are generally $50-100 cheaper than equivalent Hiboy models, but Hiboy typically offers better build quality, more app features, and more model variety. Gotrax has strong customer service and faster shipping, but their scooters tend to feel cheaper in hand. If you are choosing between a Gotrax GXL V2 and a Hiboy S2, the Hiboy is the better long-term investment.
Hiboy vs Segway-Ninebot
Segway-Ninebot scooters are in a different tier. The Ninebot Max G2, for example, offers superior build quality, better hill-climbing ability, and a more polished app experience -- but it costs significantly more than a comparable Hiboy. If budget is not a constraint and you want the most reliable, premium-feeling scooter, Segway-Ninebot wins. If you want 80-90% of the experience at 50-60% of the price, Hiboy delivers strong value.
Hiboy vs Razor
Razor dominates the kids and teen scooter market but their adult electric scooters lag behind Hiboy in nearly every metric: lower range, lower speed, less power, and fewer features. Razor's brand recognition is strong, but for adult riders, Hiboy offers meaningfully better scooters at similar price points.
| Brand | Strength | Weakness | Price Range |
|---|---|---|---|
| Hiboy | Value + variety; solid tires; app on most models | Firmware-locked speed; ride comfort on budget models | $300-$2,000 |
| Gotrax | Cheapest quality scooters; good customer service | Lower build quality; fewer features | $200-$600 |
| Segway-Ninebot | Premium build quality; best hill climbing; most powerful | Significantly more expensive | $500-$2,000+ |
| Razor | Brand recognition; strong kids/teen lineup | Lower performance for adults; limited range | $150-$600 |
It is also worth noting that brands like Levy Electric offer a compelling middle ground with quality builds, swappable batteries, and transparent specs -- especially if you value US-based support and the ability to carry a spare battery for extended range.
Which Hiboy Electric Scooter Is Right for You?
With over a dozen models to choose from, finding the right Hiboy scooter depends on your specific situation. Here is a buying guide organized by common use cases.
| Your Situation | Recommended Model | Why This One |
|---|---|---|
| Tight budget (under $350) | S2 or S2 Nova | Best value in the lineup; solid tires mean zero maintenance costs |
| Daily commute (3-10 miles each way) | S2 Pro or KS4 Pro | Good balance of range, speed, and build quality for regular use |
| Long commute (10-20+ miles each way) | S2 Max or MAX Pro | 40-47 mile range easily handles round trips with battery to spare |
| Need a removable battery | S2R Plus or NEX5 | Charge the battery at your desk; lighter scooter to carry separately |
| Off-road / trails | DM1 or DM2 | 11" off-road tires, 8" ground clearance, hydraulic brakes |
| Maximum performance | Titan Pro | Dual motors, 80-mile range, 31 MPH, hydraulic brakes, 35% grade |
| Lightweight / portability | NEX3 | Under 30 lbs with a compact fold; easiest to carry on transit |
| Heavy rider (220-265 lbs) | MAX Pro | 265 lb capacity -- the highest in the entire Hiboy lineup |
| Premium commuter | Titan | Red Dot Award design, color display, hydraulic brakes, 46-mile range |
Budget Breakdown
Under $350: S2 ($310), S2 Nova ($315), KS4 ($280-350). These are all capable budget scooters with 17-20 miles of range and 19 MPH top speed. The S2 is the most proven, the S2 Nova has the best hybrid tire setup, and the KS4 has the largest wheels.
$350-$500: S2 Pro ($423), S2R Plus ($400), KS4 Pro ($350-400), S2 Max ($495), NEX5 ($450-550). This is the sweet spot for most riders. The KS4 Pro offers the best specs-per-dollar, the S2 Max has the most range, and the S2R Plus is the pick if you need a removable battery.
$500-$1,000: MAX Pro ($700-999), DM1 ($900), Titan ($1,000 on sale). These are specialized scooters for specific needs: MAX Pro for long range with high weight capacity, DM1 for off-road, and Titan for premium commuting.
$1,000+: DM2 ($1,200), Titan Pro ($1,400 on sale). These are Hiboy's flagships for riders who want maximum capability and are willing to pay for it.
Hiboy Warranty & Customer Support
Understanding Hiboy's warranty coverage before you buy can save you headaches down the road. Here is what Hiboy offers and how to get help if something goes wrong.
What Does the Hiboy Warranty Cover?
Standard warranty: 12 months of all-inclusive coverage for the original owner. This covers manufacturing defects in materials and workmanship under normal use.
Battery and motor: 6-month specific coverage. Defective batteries are repaired or replaced free of charge within the first 6 months.
Return policy: 30-day return policy on all orders placed through hiboy.com.
Extended warranty: Available for purchase at checkout for longer coverage periods.
What Is NOT Covered?
- Normal battery degradation over time (all lithium batteries lose capacity gradually)
- Damage caused by the rider (crashes, drops, overloading)
- Natural disasters (water damage from flooding, etc.)
- Unauthorized modifications (including speed limiter removal attempts, controller swaps, or motor replacements)
- Wear items like brake pads and tires
How to File a Warranty Claim
Email us.support@hiboy.com with your order number, a description of the issue, and photos or video showing the problem. Hiboy's support team typically responds within 24 hours on business days.
Contact Information
- Email: support@hiboy.com
- Phone: (866) 957-4888
- Hours: Monday-Friday, 9 AM - 5:30 PM PDT
Where to Buy
Hiboy scooters are available through multiple authorized retailers:
- hiboy.com (direct, with Shop Pay 0% APR financing available)
- Amazon (often has the best sale prices)
- Walmart (online and select stores)
- Best Buy (online and select stores)
- Authorized dealers including Electric Ride Co. and Alpha Pro Scooters
Buying from an authorized retailer is important for warranty coverage. Third-party resellers on eBay or Facebook Marketplace may void the warranty if the scooter was not originally purchased from an authorized source.
Frequently Asked Questions
How fast does a Hiboy electric scooter go?
Most Hiboy scooters top out at 19 MPH, which is the speed cap on the S2, S2 Pro, S2 Max, S2R Plus, KS4 Pro, and NEX5. Higher-end models go faster: the MAX Pro reaches 22 MPH, the Titan hits 25 MPH, and the DM1 and Titan Pro both max out at 31 MPH. The fastest Hiboy scooter is the DM2 at 37 MPH. Real-world testing shows most models achieve within 0.5-1 MPH of their advertised top speed under ideal conditions (flat ground, full battery, rider under 180 lbs).
Can you really remove the speed limiter on a Hiboy S2 or S2 Pro?
No. Despite what you may read online, there is no practical method to remove the speed limiter on any Hiboy scooter. Hiboy uses firmware-based speed limiting, not a physical wire. The app does not have hidden speed settings. Standard custom firmware tools for Xiaomi and Ninebot scooters do not work on Hiboy controllers. The only way to increase top speed is replacing the controller and/or motor with aftermarket parts, which voids the warranty and creates a custom build. If you want more speed, it is better to buy a faster model like the MAX Pro, Titan, or Titan Pro rather than trying to hack a budget scooter. Read our detailed speed limiter removal analysis for more information.
How long does a Hiboy scooter battery last?
Battery range depends on the model: the S2 gets about 17 miles, the S2 Pro gets 25 miles, the S2 Max gets 40 miles, and the Titan Pro gets up to 80 miles. In terms of lifespan, lithium-ion batteries typically last 500-1,000 charge cycles before significant degradation. With daily use, expect 2-4 years before the battery capacity drops noticeably. Hiboy covers battery defects for 6 months under warranty, but normal degradation is not covered. To maximize battery life, avoid fully draining the battery regularly and store the scooter with a 40-60% charge if not using it for extended periods.
Is a Hiboy scooter waterproof?
Most Hiboy scooters have some water resistance but are not waterproof. The S2 Max is rated IPX4 (splash resistant), and the S2R Plus battery is rated IPX5 (can handle low-pressure water jets). However, no Hiboy scooter is designed for riding in heavy rain, through deep puddles, or on flooded roads. Water damage is not covered under warranty. If you get caught in light rain, ride carefully and dry the scooter thoroughly afterward. Avoid submerging any part of the scooter, especially the deck where the battery and controller are housed.
Which Hiboy app do I need for my scooter?
Hiboy uses three different apps. If you own an S2, S2 Pro, S2R, or S2R Plus, download the "Hiboy S2" app. For the S2 Max, KS4, KS4 Pro, MAX Pro, or NEX5, use the "Hiboy" app. For the original MAX or MAX V2, use the "HIBOY MAX" app. Using the wrong app is the number one reason people cannot connect to their scooter. All apps are free on iOS and Android.
What do Hiboy error codes E1 through E8 mean?
E1 is a display communication error (check cables). E2 and E7 are hall sensor errors (check motor connectors, may need motor replacement). E3 is an electronic brake failure. E4 is over-current protection (let it cool down). E5 is low voltage (charge the battery). E6 is over-voltage (avoid aggressive regenerative braking). E8 is a phase loss error (motor likely needs replacement). For most errors, try a full power cycle first: turn off for 30 seconds, then turn back on. If the error persists, contact Hiboy support with photos or video of the error.
Are Hiboy scooters good for heavy riders?
Most Hiboy scooters have a 220 lb weight capacity, which is standard for the industry. The exception is the MAX Pro, which supports up to 265 lbs -- the highest in Hiboy's entire lineup. If you weigh over 200 lbs, keep in mind that real-world range and top speed will be reduced compared to advertised specs (which are tested with lighter riders). Heavier riders should also consider models with pneumatic tires (S2 Max, MAX Pro) for better comfort, as solid tires transmit more vibration.
How do you fold a Hiboy scooter?
All Hiboy scooters use a similar folding mechanism. Pull the folding lever (usually a red or silver lever at the base of the stem), push the handlebar column forward and down until it clicks into the hook on the rear fender, and the scooter is folded. The NEX5 claims the fastest fold at 3 seconds. Unfolding is the reverse: lift the stem, pull it back until it locks upright, and push the lever to secure it. Always check that the stem is fully locked before riding -- a partially locked stem is a serious safety hazard.
Is Hiboy a good electric scooter brand?
Hiboy is one of the best value brands in the electric scooter market. Their scooters consistently offer more features per dollar than competitors like Gotrax and Razor, while not quite matching the premium build quality of Segway-Ninebot. UL certification across their lineup is a genuine safety differentiator -- not all budget brands have this. The main complaints about Hiboy tend to be ride comfort on budget models (solid tires can be harsh) and the firmware-locked speed that frustrates riders who want more performance. Overall, for the $300-500 price range, Hiboy is a strong choice.