Troubleshooting Your Ride: How to Reset a Hiboy Electric Scooter

Hiboy electric scooters, including popular models like the S2, S2 Pro, Max, and NEX series, occasionally need resetting to clear error codes, restore default settings, or fix unresponsive controls. Unlike some brands with single reset methods, Hiboy scooters offer multiple reset procedures depending on the issue you're experiencing. This comprehensive 2025 guide covers all Hiboy reset methods, when to use each one, model-specific procedures, and troubleshooting tips for persistent problems.

When to Reset Your Hiboy Scooter

Resetting resolves various issues without requiring parts replacement or professional repair:

Common Problems Resolved by Resetting

Error codes: E1 (electronic brake error), E2 (accelerator error), E4 (throttle issue), and other error codes often clear with proper reset.

Unresponsive throttle: Display powers on but throttle doesn't accelerate the scooter.

Display issues: Incorrect speed/battery readings, frozen display, or display that won't turn on.

Forgotten password: If you've set a password and forgotten it, reset procedures can restore default.

After firmware update: Sometimes scooters need resetting after firmware changes.

Erratic behavior: Random speed changes, inconsistent braking, or unstable operation.

Connection issues: Problems pairing with the Hiboy app via Bluetooth.

When Reset Won't Help

Hardware failures require repair, not reset:

• Dead battery that won't charge
• Physically damaged components (broken throttle, damaged controller)
• Severed or frayed wires
• Water-damaged electronics (must dry first, then try reset)
• Mechanical issues (flat tires, loose parts, brake problems)

Hiboy Reset Methods Overview

Hiboy scooters have four primary reset methods:

1. Power Button Reset - Simplest, clears temporary glitches (5 minutes)
2. Physical Reset Button - Deeper reset using pin/paperclip (10 minutes)
3. Password Reset - Restores default password "888888" (2 minutes)
4. Display Menu Factory Reset - Complete restoration to factory settings (15 minutes)

Always start with the simplest method and progress to more comprehensive resets only if needed.

Method 1: Power Button Reset (Easiest)

This basic reset clears temporary software glitches—try this first for any Hiboy issue.

Step-by-Step Instructions

1. Turn off the scooter: Press and hold the power button until the display turns off completely (typically 3-5 seconds).
2. Unplug from charger: If connected, disconnect the charging cable.
3. Wait 5 minutes: Allow the scooter to sit idle with no power. This lets capacitors discharge and clears volatile memory.
4. Press power button to restart: Press the power button once to turn the scooter back on.
5. Test operation: Check if the issue is resolved.

Alternative Quick Power Reset

Some users report success with a faster version:

1. Hold power button until scooter turns off
2. Wait 30-60 seconds
3. Turn back on

Success rate: Resolves approximately 25-30% of Hiboy issues, particularly minor software glitches and temporary display errors.

Method 2: Physical Reset Button (Comprehensive)

The physical reset button provides a deeper system reset than the power button alone.

Locating the Reset Button

The reset button location varies by Hiboy model:

Hiboy S2 and S2 Pro: Near the charging port or on the control panel/display area. Look for a small pinhole.

Hiboy Max: Typically near the charging port on the deck.

Hiboy NEX series: Often located under the deck near the battery compartment or near the charging port.

If you can't find it:

• Check your user manual's diagram
• Look for any small hole (1-2mm diameter) near electrical components
• Common locations: within 2-3 inches of charging port, on the control panel, or under the deck

Step-by-Step Reset Button Procedure

1. Gather tools: You'll need a thin, pointed object like:
   • Paperclip (straightened)
   • SIM card ejector tool
   • Safety pin
   • Thin ballpoint pen tip
2. Turn on the scooter: The scooter should be powered on for this reset method.
3. Insert tool into reset button hole: Gently insert your tool into the reset button pinhole until you feel slight resistance (the button).
4. Press and hold: Press firmly and hold for 5-10 seconds. You may hear a beep or see the display flash.
5. Release the button: Remove the tool from the hole.
6. Scooter may restart automatically: Some models reboot immediately; others require you to power cycle manually.
7. Test operation: Try riding to verify the reset resolved your issue.

Troubleshooting Reset Button Method

• Can't feel a button: Ensure you're pressing in the correct hole—some holes are just mounting points, not reset buttons
• No response: Try holding longer (up to 15 seconds)
• Still not working: Battery may be too low; charge to 50%+ and retry

Method 3: Password Reset

If you've set a password on your Hiboy scooter and forgotten it, this procedure restores the default password.

Official Hiboy Password Reset Method

1. Ensure scooter is off
2. Press and hold simultaneously:
   • Electronic brake lever (squeeze and hold)
   • Power button
3. Keep holding both for 5 seconds
4. Release both buttons
5. Password is now reset to default: "888888"
6. Turn on scooter and enter 888888 when prompted

Note: This specifically resets the password; it doesn't clear other settings or errors.

Re-Setting a New Password

After resetting to default:

1. Access settings in the Hiboy app or display menu
2. Navigate to security/password settings
3. Enter current password (888888)
4. Set your new 6-digit password
5. Confirm the new password

Tip: Write down your new password and store it securely to avoid needing another reset.

Method 4: Factory Reset via Display Menu

The most comprehensive reset, returning all settings to factory defaults.

When to Use Factory Reset

• All other reset methods failed
• Preparing to sell the scooter
• Major software/settings corruption
• After multiple firmware update attempts
• Want to start completely fresh with all settings

Accessing Factory Reset (Method Varies by Model)

General procedure for most Hiboy models:

1. Turn on the scooter
2. Access the settings menu (button combination varies by model):
   • Some models: Hold power button + mode button
   • Others: Press mode button repeatedly until you see settings icon
   • Check your manual for exact button sequence
3. Navigate through menu using mode/power buttons
4. Find "Factory Reset," "Restore Defaults," or similar option
5. Confirm the reset when prompted
6. Scooter will restart with factory settings

What Factory Reset Changes

Settings that reset to default:

• Speed mode preferences
• Units (mph vs. km/h)
• Cruise control settings
• Light settings
• Password (resets to 888888)
• Bluetooth pairings (cleared)
• Odometer may or may not reset (varies by model)

What stays the same:

• Firmware version (doesn't downgrade)
• Hardware calibration
• Total mileage (usually preserved)

Model-Specific Reset Procedures

Hiboy S2 Reset

Power reset: Turn off, wait 5 minutes, turn back on.

Reset button location: Small pinhole near the charging port or on the display panel.

Common S2 issues requiring reset:

• Throttle not responding after brake use
• Display showing incorrect speed
• E1 error (electronic brake issue)

Hiboy S2 Pro Reset

Similar to S2 with added features:

• App-based reset available through Hiboy app
• More comprehensive display menu for factory reset
• Reset button typically near charging port

App reset procedure:

1. Connect S2 Pro to Hiboy app via Bluetooth
2. Navigate to Settings → Advanced → Factory Reset
3. Confirm reset
4. Scooter will disconnect and restart

Hiboy Max Reset

Dual motor considerations: The Max has dual motors, so reset procedures may take slightly longer as both motor controllers reset.

Reset button: Usually under the deck near the battery compartment. May require removing deck cover to access.

Max-specific issues:

• Unbalanced motor performance (one motor weaker than the other)
• Battery percentage display errors
• Speed mode stuck/not switching

Hiboy NEX Series Reset

Newer model features: NEX series has more advanced electronics, making app-based reset the preferred method.

Recommended reset order for NEX:

1. Try app-based reset first
2. If no app access, use power button reset
3. Physical reset button as next option
4. Display menu factory reset as last resort

Reset Using Hiboy Mobile App

For Bluetooth-equipped Hiboy models, the app provides the easiest reset method:

App-Based Reset Procedure

1. Download Hiboy app: Available on iOS App Store and Google Play Store
2. Pair your scooter:
   • Turn on scooter
   • Enable Bluetooth on phone
   • Open Hiboy app
   • Follow pairing instructions
3. Navigate to settings: Tap the gear/settings icon in the app
4. Find reset option: Look for:
   • "Factory Reset"
   • "Restore Defaults"
   • "Reset Scooter"
5. Confirm reset: Tap confirm when warned about losing settings
6. Wait for completion: Scooter will disconnect and restart (30-60 seconds)
7. Re-pair if necessary: Some resets clear Bluetooth pairing; reconnect in app

App Reset Advantages

• No physical access to reset button needed
• Clear confirmation of reset completion
• Can view firmware version before/after reset
• Access to diagnostic information

Troubleshooting: Reset Didn't Work

If you've tried all reset methods and issues persist:

Verify Reset Was Performed Correctly

• Sufficient battery: Charge to at least 50% before attempting reset
• Held long enough: For button resets, ensure you held for full 5-10 seconds
• Correct button: Verify you pressed the actual reset button, not a mounting hole
• Complete power cycle: For power resets, wait the full 5 minutes

Check for Hardware Issues

Some problems appear like software issues but are actually hardware failures:

Throttle cable: Physically inspect throttle cable for damage or loose connection.

Brake sensor: E1 errors often indicate actual electronic brake sensor failure requiring replacement.

Controller: If multiple error codes appear or behavior is very erratic, the controller itself may be faulty.

Display unit: Frozen or unresponsive displays might need replacement, not just reset.

Try Combination Reset

Perform multiple reset methods in sequence:

1. Physical reset button reset
2. Immediately follow with power button reset (turn off, wait 5 min, turn on)
3. Then perform factory reset via menu

This comprehensive approach sometimes clears stubborn issues.

After Successful Reset: Setup and Testing

Initial Setup After Factory Reset

1. Set your preferred units: MPH vs. KM/H in settings
2. Choose default speed mode: Eco, Normal, or Sport
3. Configure lights: Auto, always on, or manual
4. Set cruise control: Enable/disable and set activation time
5. Create new password if desired: Change from default 888888
6. Re-pair with Hiboy app: Connect via Bluetooth for full features

Testing After Reset

Stationary tests:

1. Power on and check display shows correct battery level
2. Verify no error codes appear
3. Test throttle response (scooter on kickstand)
4. Test both brake levers
5. Check lights turn on/off

Ride test (safe area):

1. Take short test ride in open area
2. Accelerate gradually through all speed modes
3. Test braking at various speeds
4. Listen for unusual sounds
5. Monitor display for stability

If issues persist: The problem is likely hardware-related rather than software. Consider professional diagnosis.

Preventing Issues That Require Resets

Software Best Practices

• Update firmware regularly: Check Hiboy app for updates every 1-2 months
• Avoid interrupted updates: Ensure battery is above 50% and keep scooter still during firmware updates
• Don't modify settings excessively: Frequent settings changes can sometimes cause glitches
• Power off properly: Always use power button to shut down; don't let battery die completely

Hardware Care

• Avoid water exposure: Water damage causes many issues requiring reset or repair
• Check connections monthly: Ensure throttle, brake, and display connections are secure
• Keep battery charged: Don't let battery sit at 0% for extended periods
• Regular maintenance: Tighten bolts, check tire pressure, inspect cables

Usage Practices

• Avoid hard impacts that can jar electronic connections loose
• Don't exceed weight limits
• Store in dry, moderate temperature environment
• Use throttle and brake smoothly rather than aggressively

When to Contact Hiboy Support

Seek professional help if:

• All reset methods fail to resolve the issue
• You see persistent error codes after reset
• Physical damage is visible (cracks, water damage, burned components)
• Scooter is under warranty (DIY repairs may void it)
• You're uncomfortable performing reset procedures
• Multiple problems appear simultaneously

Contacting Hiboy Support

Website: hiboy.com/pages/troubleshooting (has extensive troubleshooting guides)

Email: Check hiboy.com for current support email

Prepare for contact:

• Model name and number (S2, S2 Pro, Max, etc.)
• Serial number (found on underside of deck)
• Purchase date and proof of purchase
• Detailed description of the problem
• Which reset methods you've already tried
• Any error codes displayed

Warranty Information

Hiboy scooters typically include:

• 12-month warranty on scooter components
• 6-month warranty on battery
• Warranty covers manufacturing defects, not wear-and-tear or damage from misuse

If your scooter is under warranty, contact support before attempting any physical repairs.

Conclusion: Keeping Your Hiboy Running Smoothly

Resetting your Hiboy electric scooter resolves many common issues without expensive repairs or part replacements. The power button reset takes just 5 minutes and fixes 25-30% of problems. For more persistent issues, the physical reset button, password reset, and factory reset options provide progressively more comprehensive solutions.

Quick reset method reference:

1. Power Button Reset: Turn off, wait 5 minutes, turn on—try first
2. Reset Button: Press pinhole button 5-10 seconds—for deeper issues
3. Password Reset: Hold brake + power 5 seconds—restores password to 888888
4. Factory Reset: Via display menu or app—complete restoration

Work through these methods systematically. If all resets fail and you've verified the battery is charged and connections are secure, the issue likely requires component replacement or professional repair.

With proper maintenance, regular firmware updates, and avoiding water exposure, you can minimize issues requiring reset and keep your Hiboy scooter running reliably for years.