Contacting United Healthcare Medicare Complete for Electric Scooters

Navigating the world of health insurance can be complex, especially when you're in need of essential medical equipment like electric scooters. For members of United Healthcare Medicare Complete, obtaining this critical mobility aid may be simpler than you think. In this article, we'll guide you through the process of contacting United Healthcare to obtain an electric scooter, as well as what to expect during the procurement process.

Step 1: Know Your Plan

Before contacting United Healthcare, familiarize yourself with your Medicare Complete plan's coverage guidelines. Most Medicare Advantage plans, like United Healthcare's Medicare Complete, offer benefits above and beyond Original Medicare, including coverage for electric scooters. You can find more information about your plan's benefits by reviewing your policy documents or visiting the United Healthcare website.

Step 2: Obtain a Prescription

Medicare requires a prescription from a doctor to cover an electric scooter. Schedule an appointment with your primary care physician or a specialist to evaluate your mobility needs. If they determine that an electric scooter is medically necessary, they will write you a prescription.

Step 3: Contact United Healthcare

Once you have your prescription in hand, contact United Healthcare's customer service for assistance obtaining your electric scooter. The phone number for United Healthcare's Customer Service can be found on the back of your membership card, or by visiting their website. Inform the representative that you have a prescription for an electric scooter and require guidance on the next steps.

Step 4: Choose a Supplier

United Healthcare will typically provide a list of approved suppliers for electric scooters within your area. You can also find a list of Medicare-approved suppliers on Medicare's website. Reach out to the supplier of your choice and provide them with your prescription, insurance information, and any other necessary documents they request.

Step 5: Coordinate Delivery

Once your electric scooter has been approved by United Healthcare and ordered through an approved supplier, coordinate the delivery of your new mobility aid. This may involve working with the supplier to schedule a delivery date and time, as well as any necessary fitting or training for the scooter's use.

In conclusion, obtaining an electric scooter through United Healthcare Medicare Complete involves familiarizing yourself with your plan's coverage, obtaining a prescription, contacting United Healthcare, choosing a supplier, and coordinating the delivery of your new equipment. By following these steps, you can ensure a smooth and efficient process towards improved mobility and independence.