top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting Guide: How to Fix Error 10 on Your Electric Scooter

Encountering an Error 10 on your electric scooter can be frustrating, but don't fret—this guide is designed to help you understand the issue and provide step-by-step solutions to get you back to riding smoothly. Here's how to efficiently address the Error 10 and prevent future occurrences.

Understand the Error 10

Error 10 typically relates to a malfunction with your scooter's communication system, specifically an issue with the throttle. The error indicates that the throttle is unable to communicate properly with the scooter's control system.

Check the Throttle

Begin by examining the throttle for any visible damage. Make sure it’s properly connected to the handlebars and that the wiring isn’t damaged. If you spot any fraying or disconnections, it may be time to replace the throttle.

Inspect the Wiring

Next, check the wiring harness that connects the throttle to the scooter’s control board. Ensure all connections are secure and there's no corrosion. Issues with the wiring can often lead to error codes like Error 10.

Reset the Scooter

Sometimes, simply resetting the scooter can clear error codes. Turn off the scooter, wait for a few minutes, and then switch it back on. If Error 10 persists, a deeper inspection is warranted.

Consult the Manual

Your scooter's user manual is a valuable resource for troubleshooting error codes. Refer to the manual for specific guidance related to Error 10 and recommended solutions.

Contact Support

If these steps don’t resolve the problem, it may be best to contact your scooter’s manufacturer or a professional technician. They can provide expertise and service if your scooter requires repairs.

Preventative Measures

Regular maintenance and checks can help prevent issues like Error 10 from occurring. Keep the scooter dry and clean, and periodically check all connections and components.

By methodically working through these troubleshooting steps, you can effectively address Error 10 and enjoy a safe and uninterrupted riding experience.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy

Levy Electric Scooter Icons


Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more


Interested in working at Levy?


Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you


Technical specs for all of our scooters


The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter


Choose the Levy scooter that suits you best


Learn more about electric scooter tires


Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city


Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired


Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page