Levy Electric

Segway Ninebot Error Codes

Complete guide to Segway Ninebot electric scooter error codes. Troubleshoot and fix common Ninebot errors.

E14

Motor Hall Sensor Error

Full Guide →

The E14 error on Segway Ninebot scooters indicates a motor Hall sensor malfunction.

Common Causes

  • Damaged Hall sensor in motor
  • Loose motor cable connection
  • Water damage to motor components
  • Physical impact damage

How to Fix

  • Check motor cable connection at controller
  • Dry motor thoroughly if exposed to water
  • Use Segway app to check for firmware updates
E15

Throttle Abnormality

Full Guide →

The E15 error indicates the throttle is not returning correct position data.

Common Causes

  • Throttle stuck or damaged
  • Throttle cable issues
  • Controller input failure
  • Debris in throttle mechanism

How to Fix

  • Clean throttle assembly thoroughly
  • Check for obstructions in throttle movement
  • Reconnect throttle cable securely
E18

Serial Communication Error

Full Guide →

The E18 error indicates communication failure between main components.

Common Causes

  • Dashboard-controller cable fault
  • BMS communication failure
  • Firmware incompatibility
  • Connector corrosion

How to Fix

  • Check all internal cable connections
  • Update firmware through Segway-Ninebot app
  • Perform factory reset in app settings
E21

Battery Temperature High

Full Guide →

The E21 error activates when battery temperature exceeds safe limits.

Common Causes

  • Extended high-speed riding
  • Charging in hot environment
  • Battery cell degradation
  • BMS thermal sensor issue

How to Fix

  • Let scooter cool down for 30+ minutes
  • Charge in cooler environment (below 95°F/35°C)
  • Avoid prolonged high-speed riding
E22

Battery Temperature Low

Full Guide →

The E22 error indicates battery is too cold for safe operation.

Common Causes

  • Operating in freezing temperatures
  • Battery stored in cold environment
  • Cold weather riding

How to Fix

  • Bring scooter indoors and let warm up naturally
  • Store battery above 50°F/10°C
  • Do not force charge cold battery
E23

Battery Voltage Abnormal

Full Guide →

The E23 error indicates unusual battery voltage readings.

Common Causes

  • Cell imbalance in battery pack
  • BMS malfunction
  • Damaged battery cells
  • Charger voltage issue

How to Fix

  • Use only official Segway charger
  • Let battery drain to 10% then fully charge to recalibrate
  • Check for battery swelling or damage

Other Brand Error Codes

GoTraxXiaomiHiboy

Tired of Error Codes?

Upgrade to a Levy Electric scooter with exceptional reliability and support.

Explore Levy Scooters