Levy Electric

GoTrax Error Codes

Complete guide to GoTrax electric scooter error codes. Learn what each error means and how to fix it.

E1

Motor Malfunction

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The E1 error indicates a motor connection or malfunction issue.

Common Causes

  • Loose motor cable connection
  • Damaged motor wiring
  • Motor controller failure
  • Water damage to motor

How to Fix

  • Check and secure all motor cable connections
  • Inspect wiring for visible damage
  • Power cycle the scooter by holding power button for 10 seconds
E2

Throttle Error

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The E2 error indicates a throttle or controller communication issue.

Common Causes

  • Faulty throttle mechanism
  • Loose throttle cable
  • Controller malfunction
  • Water damage to electronics

How to Fix

  • Check throttle cable connections
  • Clean throttle contacts with electronic cleaner
  • Reset scooter by holding power button 10 seconds
E3

Low Battery Voltage

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The E3 error indicates battery voltage is too low for safe operation.

Common Causes

  • Battery needs charging
  • Battery cells damaged or degraded
  • Faulty BMS (Battery Management System)
  • Extreme cold temperatures

How to Fix

  • Charge battery fully before next use
  • Let scooter warm up if in cold conditions
  • Check charger is functioning (LED indicator)
E4

Motor Hall Sensor Error

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The E4 error indicates a Hall sensor failure in the motor.

Common Causes

  • Hall sensor component failure
  • Loose sensor wiring
  • Water intrusion into motor
  • Physical damage to motor internals

How to Fix

  • Check Hall sensor wire connections
  • Dry out motor if wet
  • This error typically requires motor replacement
E5

Brake System Error

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The E5 error indicates an issue with the electronic braking system.

Common Causes

  • Brake lever sensor malfunction
  • Loose brake cable connection
  • Damaged brake sensor
  • Controller brake input failure

How to Fix

  • Check brake lever and cable connections
  • Ensure brake lever returns to rest position
  • Clean brake lever contacts
E6

Communication Error

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The E6 error indicates communication failure between components.

Common Causes

  • Loose wiring between controller and display
  • Damaged communication cables
  • Controller firmware issue
  • Water damage to connectors

How to Fix

  • Check all cable connections between controller and display
  • Inspect for damaged or corroded connectors
  • Perform factory reset if available

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